#1 Australian choice since 1985

Largest spa & swim spa supplier in the Southern hemisphere

I love my Vortex swim spa!

PETE EVANS, CHEF

A truly integrated business

Spa World is a member of the Australian based, Vortex Leisure group of businesses.

Along with Spa World, Vortex Leisure also owns Spa Store, Banff Spas, Arcadia Spas, Fisher Spas, Lifestyle Spas and distributes spa pools and swim spas under various brands to over 20 countries around the world.

We are a truly integrated business in that our Australian and New Zealand based design teams develop products, we manufacture them ourselves, sell them through our stores and websites and support our customers with consumable items post sale via our Spa Store business.

By controlling every aspect of our business, from innovation to quality control, to customer support, we can ensure that our products, service and backup support are second to none within our industry.


Our people are our strength
Meet the team behind your new spa or swim spa


Our people at Spa World

Adam Fisher

Chairman

Since 2003 Adam has been involved in all aspects of the business & now works primarily on the continual evolution & improvement of our products.

Ahmed Osman

Customer Care Consultant

Ahmed has a wealth of customer service experience. He loves spending time with his wife & kids. He's a keen photographer, videographer & an avid Arsenal fan.

Andrew Pullen

Chief Executive Officer

Andrew has been in the spa business for over 20 years. As well as being our CEO, he also sits on our board & the board of Vortex Spas New Zealand.

Angus Brow

Non Executive Director

Angus is a shareholder and non executive director. He has experience on sitting on several boards and from executive roles within the ICT industry.

Ashika Gordon

Personal Assistant

Ashika always gives 100% in all she does. In her spare time, she loves the outdoors & family is her strength. Her motto: "each day is a new day so we gotta make it count".

Brett Barter

Sales Consultant

Brett has spent 8 enjoyable years at Spa World Warners Bay where he has seen Spa World grow & prosper into the fantastic team & business it is today.

Charlie Xuereb

Events Manager

Charlie has been in the spa industry for over 20 years. Based in Newcastle, Charlie's role in the company is Events Manager.

Ciara Halket

Customer Care Consultant

Ciara is our Irish Leprechaun & has been in NZ for 6 years. She has 12 years customer service & admin experience. She enjoys hanging out with her family.

Craig Dennis

Chief Financial Officer

Craig joined us in Feb 2017 coming from a corporate finance & general management background. When he's not counting the beans (or spas) he's trying to catch fish.

Craig Fairbairn

Sales Consultant

Craig Fairbairn has been in the Spa industry for 30 years. He has expert knowledge of the industry & predominately works in our Show Team throughout Australia & NZ.

Craig Reid

Sales Consultant

Craig was a Sales Manager & Trainer for the UK's largest bank, before joining Spa World in 2009. His vast spa sales experience has seen him feature on several TV shows.

Dale Jamieson

Wholesale Sales Manager

Dale has been in the spa industry since 2006 & is currently the Wholesale Sale Manager looking after Costco, Poolwerx & Amazon sales accounts.

David Abdel

Sales Director

David's been in the industry since 2001. He is passionate about his customers & ensuring they have a 5 star experience. He leads the sales team as Sales Director.

Dianne Kalache

Sales Consultant

Dianne has been in the spa industry since 2009 & loves what she does. A sales consultant who enjoys helping people & thrives on feedback & referrals.

Donna Wright

Sales Support Manager

Donna loves working for a company that promotes "Relaxing". She ensures that customer's have a 5 star service & embodies the 5 'C's of the business.

Dorothy Ball

Sales Consultant

Dorothy has been in the Spa industry for 15 years & worked for Spa World for 10. She mainly works out of Seven Hills branch & still enjoys doing shows around Australia.

Edward Underdown

Customer Care Consultant

Edward works weekends for Spa World. He's also training to be a Commercial Helicopter Instructor. He loves travel, has visited over 65 countries & has lived in 5.

Elaine Kalache

Sales Consultant

After personally experiencing the benefits of a spa & its soothing aspects Elaine knew she had to join us. Bringing better health & happiness to all her customers is her goal.

Elizabeth Scuteri

Sales Support

Elizabeth is a member of our Sydney based customer service team. She is focussed on the fulfilment side of the business ensuring our customers get their spas on time.

Fred Kalache

Sales Consultant

Fred has been in the spa business for over 25 years. He has been married for 24 years & has 2 sons. He enjoys selling spas and seeing his customers leave the store happy and excited!

Gill Loxton

Accounts

Gill joined the Spa Store Australia team in March 2017 as an administrator. She supports J & the Customer Service team & oversees administrative tasks for Spa Store.

Holly Lewis

Customer Care Consultant

Holly has worked in the customer service industry for over 12 years. She has used her skills & experience to learn about the spa industry & assist her customers.

Jake Kalache

Sales Consultant

I've had 3 years experience in retail sales & customer service. I like taking care of my customers, making sure they are happy & leaving with a smile on their face.

Jane Davies

Chief Operations Officer

Jane has vast experience in supply, logistics & procurement having filled senior roles in the military & corporates in Australia, NZ, the UK & US. She proudly holds the NZ Order of Merit.

Jane Pearson

Accounts Recievable

Jane moved here from the UK in January 2016 & spent a year 'relaxing'. She joined Spa World in January 2017 & is very much enjoying her role.

Jim Mathers

Business Manager

Jim has been in Customer Service at many levels for 35 years & believes the difference between ordinary service & EXTRAordinary service is that little bit EXTRA.

Joanne Abdel

Sales Manager

For 20 years Joanne has been helping people find the right spa. She has a passion that comes from knowing that she is changing peoples lives & bringing families together.

Kane Wright

Warehouse Specialist

Kane enjoys working with a great team & knowing that customers are receiving an amazing spa that they are going to love for a lifetime.

Kenneth Norness

Head Of Global Marketing

Kenneth (J) is from North America & has worked in a number of places. He joined Spa World in 2013 & is passionate about people, everything online & tech.

Lauri Belcher

Head of Customer Care

Lauri is responsible for ensuring every point of customer contact is a 5 star experience. She is also a Sport & Exercise Nutritionist & advisor to the NZRU Crusaders Academy.

Lillian Sifri

Sales Consultant

Lillian has been in the business for over 10 years. From shows to showrooms she is passionate about how spas change peoples lives & bring so much happiness.

Lynette Stead

Finance Director

Lynette has over 30 years experience. She has worked in Chartered & Commercial Firms & held Directorships with other Australian Companies.

Lynne McNeil

Accounts Administration

Lynne received her accreditation in Canada. She has worked on challenging projects, including helping create a new maintenance company within Air NZ.

Mark Baugh

Sales Consultant

Mark is our WA Territory Sales Manager & has built an exceptional business with us. His fantastic customer satisfaction ratings are proof of this.

Mario Crivellaro

Technical Specialist

Mario completed a degree in IT before coming on board to become the warranty & technical specialist for SpaWorld in early 2017.

Matt Gould

Head of Technology

Matt has previously held senior leadership roles with Hewlett Packard and NEC. Before joining Spa World, he helped to create new businesses in the AI arena.

Megan Vanderhoeven

Customer Care Consultant

Megan is passionate about providing Five Star service.  In her spare time she participates in a number of water sports but her favourite is sailing.

Meg Fern

Inventory Manager

Meg has 18 years in logistics & inventory control. She brings this experience to Spa World & manages hundreds of container movements per year.

Mel Brereton

Customer Care Consultant

Mel has been in customer service & warehousing for 20 years. She answers queries for Spastore, as well hanging out with her husband & their kids.

Michelle Pratt

Sales Consultant

Michelle lives in beautiful sunny Brisbane. She has been selling spas for nearly 25 years & still loves it. She is passionate about delivering the perfect spa.

Nevyne Hawash

Sales Consultant

Neyne has been with Spa World since 2014 with Spa World Australia for almost 3 years. She is based in Melbourne as a sales consultant.

Nicola Hodges

Company Accountant

Nicola worked in the legal sector before joining Spa World. She enjoys spending time with her young family & keeps fit to keep up with her twins.

Nicole Zukanovic

Sales Consultant

As one of our newest Melbourne Sales Managers, Nicole prides herself in her customer service & works hard to offer a consultative, non-pressured approach to sales.

Rachel Christie

Customer Care Consultant

Rachel has been in customer services for the past 24 years. She is passionate about making sure every customer receives a 5 Star experience.

Robbin Sebastian

Management Accountant

Robbin has worked in various roles in the accounting field for 7 years now. He is one of the newest additions to our finance team.

Ruby Pullen

Administration Assistant

Ruby has been working part-time after school & has now joined full time to further her knowledge & experience in the industry. Her goal for the future is to travel.

Sam Halta

Sales Consultant

Sam is passionate about backyards. He says "backyards sell homes" & he has helped many people design & install their spas to create their very own oasis.

Sherralyn Hawkins

Customer Care Consultant

Sherralyn has vast experience in customer services & is loving being part of the spa industry.

Stephen Louat

Design Engineer

Stephen has 28 years of Engineering, Design & Manufacturing experience. He is very driven to grow new ideas & products for a bigger, better customer experience.

Steve Whyte

Sales Consultant

Steve is managing our business in South Australia & is enjoying his role representing Spa World at numerous shows around the country.

Talya Horrocks

Accounts Payable

Talya has 20 years of experience in finance. In her spare time, she is renovating an old church & breeds air plants.

Tony Jones

Quality Control Consultant

Tony has been in the spa industry for more than 20 years. Tony heads up our quality control team and has a passion for excellence.

Trent Williams

Product Specialist

Trent joined the Spa World group straight out of high school. He is one of our Melbourne based Product Specialists.

Victoria Piggin

Sales Consultant

Victoria is keen to promote the ‘well being & health’ benefits to clients & their families. She is passionate about exact solutions to specific customer requirements.


Vortex Leisure Board

From left: (Standing) Adam Fisher, Angus Brow, Andrew Pullen (Sitting) Lynette Stead & David Abdel.

Contribute to our Communities

As a successful business, we feel we have a moral obligation to give back to our community.
Every year, we contribute to more than a dozen Australian and New Zealand charities. These include; Make a Wish, Starlight Foundation, MS Research Foundation, the Mark Hughes Foundation, Bowel Cancer Research, Parkinson’s Australia and many more.

Contributions are determined by our employees who contribute a sum each year from their profit share payments, along with a matching contribution from the business. In the future it is our plan to do a lot more, so watch this space. 















Our Vision

To lead our markets by creating the most undeniably beautiful, user friendly & energy efficient range of spa & swim spas on the planet, that improve the health & relaxation of our customers.

Our Values

We are also bound by a common set of values. We consider these values to be the foundation stones of our business. Like any strong foundation, they allow us to build upon them what we believe to be a remarkable group of businesses. We call them our 5 ‘C’s.

Care for our customers and each other with 5 star performance

We have partnered with Trust Pilot to allow our customers to independently review our service.
We are very proud of our 5 star rating, one that we have maintained since the start. Our businesses share a world class customer care team that are always standing by to answer any question or alleviate any concern.

Whilst caring for our customers is vitally important to us, caring for our teams is equally important. We maintain our employee engagement rating at more than 20% above the national average. We believe that a happy team leads to happy customers and we are yet to be proved wrong!

Continually improve our products, systems & presentation through collaboration & innovation

The Japanese have the term ‘Kaizen’. Loosely translated, this means continuous and never ending improvement.
The philosophy is at the core of our business. We talk about how our business improvement system is like painting the Sydney harbour bridge. You start at one end, get to the other end and then start back at the beginning.

Despite being recognised as a market leader in product development, systems and customer care, we can always do better. We are constantly chasing perfection.

Communicate accurately & honestly

For most, buying a spa or swim spa will be one of the biggest purchases they will ever make. We treat this fact with a great deal of respect. As such, we believe we have an obligation to communicate to our customers in as clear and concise way as possible.

This is not always the case in the spa industry. We aren’t proud to say that many in the industry don’t let the truth stand in the way of a good story! If something sounds too good to be true, it probably is. This is particularly true of many ‘was / now’ pricing claims you will see when shopping for a spa. Whilst it is great to get a great deal and superior value (which we believe we offer everyday), savings of more than 30% are very likely to be misleading.

If you have shopped with us and believe that you have been misled in any way, click here to email our CEO - he wants to know.

Celebrate & share our success

Our family of employees and contractors are the reason of our success. As such, we wish to reward their efforts beyond ‘an honest day of pay, for an honest day of work’.  

We are committed to ensuring that the wages and salaries of our employees are within the upper band of national average rates for each respective position. Furthermore, as a group we distribute between 5 and 7.5% of our profits to our team each year through a rather unique profit share system.

Contribute to our communities

As a successful business, we feel we have a moral obligation to give back to our community. As you will have seen in the Community section above we contribute to over a dozen worthwhile Australian charities. Who we contribute to is a decision made by our employees, they nominate and donate a sum each year from their profit share programme and we match that amount.

It is our intention to do everything we possibly can to continue growing the amount we actively contribute back to the community, so keep an eye on this space as there's a lot more to come.