Testimonials

Alex Douglas - Champion Powerlifter and Commonwealth Gold Medalist

With a maximum bench press in excess of 230kg, I have to train very hard, very regularly. Relaxing in an O2 Spa after training helps to sooth tired muscles, ease pain and relax weary joints. I can highly recommend the use of an O2 Spa for post workout recovery, whatever you exercise regime.

Kelly Stubbins - Commonwealth games gold medal swimmer

Before I began swimming in an O2 Aquagym Max swim spa, I didn't believe it could give me a good workout. But after training in one, I am convinced that the O2 swim spas will give you a great, low impact workout, no matter what you swimming ability.

As seen on 'The Block' on Channel 9

I just wanted too say thank u very much for getting the spa here without any hassles, it's been such a pleasure dealing with you guys....u made our backyard look absolutely amazing......thanks again Tania & Rod ('The Block' winners)

Hi Andrew, Just took delivery of my new Cerium Spa and it is everything I hoped. I have previously owned an American made spa (Sovereign I think), but the Cerium gives me better performance at about half the price!! Great job Spa World, will be recommending you to all my friends and family - Jason Perrett

Letting you know that Peter called around this morning to complete the handover. He was very helpful and answered all our questions.
We are really pleased with the Spa and the high quality workmanship.
Also delighted to have made the choice to go with Spa World and will certainly recommend you and the O2 Spa range.
Thanks again for all your help - Regards, Rod and Keri


Just wanted to send you a big thankyou to say we now can successfully say we have the perfect spa, no problems with it. We now enjoy the product we dreamed of. I highly recommend your company on a regular basis and even my work mates who are aware of the problems we were faced with, have chosen to purchase through Spa World because of the high customer service you provide. As we all know, word of mouth is the best seller - Thanks, Sharon

In today’s consumer environment my family cannot speak more highly of “Spa World”. Their professionalism, customer service, commitment to their product and ultimately the customer satisfaction is such a rarity. I cannot fault “Spa World” in any manner. I highly recommend this company for any purchase,thanks Charlie. Regards,The Williams family

Thankyou also for being SO helpful and efficient. We have been to other spa shops - and the sales people are hopeless and we just didn't feel comfortable with them or their product at all - Cheers, Kylie

When we went to your Warners Bay store, we were greeted by a friendly sales staff member, named Casey, who went out of her way to assist us.
In these difficult economic times it was refreshing to deal with someone who was prepared to negotiate a deal.
We are waiting eagerly for the spa to reach it's desired temperature so we can enjoy it - Gavin

I am writing to you as I am SO impressed by you and your delivery men today. They were so easy to deal with. They delivered the spa with my full confidence and trust. They even screwed the paling back on (which they had to remove to get the
spa in). Nothing was a problem and they cling-wrapped the top of the spa for me. They are an asset to your company! Can you please let Spa World Mgt know my feedback - Kind regards, Sara Spitzer

We had Peter come over this morning for handover and just wanted to congratulate you on you staff you have working for you.  All that we have ever been in contact with from purchase to problems to delivery to handover have been nothing short of professional, helpful, friendly and a pleasure to deal with.  David, Joanna, Jay, Anthony and Peter are all a true credit to yourself and SpaWorld as a whole - Rob and Loretta

Hi, I am writing to let you know that Dianne has done a great job in getting us the spa we wanted, the service and advice was fantastic and bought on the day we walk in.(we were only looking)
And Michael who Delivered the spa is a great bloke and showed us again what to do and how to operate the spa, even made me demonstrate after he showed me to make sure I understood, He was a great teacher and nothing was a problem to him, Congratulations to spa world for wonderful employees there should be more customer service like this.
Thank you again - Bronwyn

Customer service at Spa world in Campbelltown were wonderful and that was the reason I choose one of your spas, the credit is all to Joanne for her great customer service
Thank you Andrew - Layla

Joanne,
Thankyou for your prompt attention. Spa World have given us the the best service since we purchased the Spa. All of you are always so easy to deal with. To you and all the staff a Campbelltown Spa World I wish you a very happy Christmas and a Wonderful New Year

Hi Lillian,

Just a short note to say how the spa went for our first winter, honestly we basically lived in it, nice 38 degrees, in rain, hail and fog of Canberra. Didn't really pay attention to how cold the temperature dropped and we used it at different times of the day and spent many pleasurable hours in it.

So that's winter, of course now we are dealing with summer, different temperature but same story.

Cheers and thanks - Noel & Mandy

We have experienced great service starting from Dorothy who spent time with us and explained how it all operated ,
and gave us a good deal. Joanne was very helpful in Dorothy's absence and Lucy who coordinated delivery was good.
The delivery guy Jay was very accommodating even when access to my back yard was not that easy. He and his assistant were great. It has been our pleasure to deal with SPA World and we will not have any hesitation in recommending SPA World
to our family and friends. Best regards - Ivan

Just wanted to take this opportunity to thank Tony and Di from Spa World in Gladstone for providing us with the information, products, and friendly service that helped us choose and set up our swim spa that we purchased from them. Our spa was delivered promptly, professionally, and ahead of schedule which was a stand-alone quality that we hold in high regard. Tony and Di traveled to our property out of town to do the chemical testing and hand over after hours as we weren’t available during the day, and not only provided the chemicals, tips and techniques for keeping our swim spa clean and in good working order, they were also happy to answer an endless list of questions. After sales service has been ten out of ten every time we visit Tony and Di at their store. We only buy our pool chemicals and filters from them as their prices are more then competitive and their store is in a central location. Further more I wouldn’t and don’t hesitate to recommend Spa world Gladstone to any one that is thinking about buying a spa and hope that they can enjoy theirs as much as we do ours. Again Thank You - Warren & Michelle

The entire experience has been great. We have procrastinated about a spa for years and never really found a spa that met our wants and budget. Craig at Spa world Manly was excellent at acertaining our needs and wants in a spa and finding a solution that was in our budget and still met our wants in a spa. The delivery team were very helpful. I would gladly recommend spa world so far. We still need to commission it and try it out but I am expecting this to also be smooth. Regards - Wayne

Hi Paul thankyou for sending out the spa cover with Dave its great i would also like to take the time to say how wonderful the customer service has been from the beginning to the end. Firstly with Brett then yourself,Daniel at spanet and Dave with fixing any problems nothing has ever been to much trouble and handled promptly.Please pass this on to all involved and anyone higher with many thanks to you all. Hopefully i wont have to talk to you for a while but if i do i know we wont have to worry. many thanks Ruth and Craig Oaten.

The value for money and the quality of customer service has been outstanding so far. Delivery was when requested and the guys dropped it into place ready to go. There have been a couple of small quibbles with the spa - but these things happen (it was a floor model so potentially all the moving around may have caused some things to come loose) - and Dianne and the team have been more than happy to assist and rectify the issues. All in all its fantastic to see the quality of the customer service that comes with a pretty large dollar investment on our part. It's not hard to give good customer service - but it's extremely rare in this day and age. Let the guys know - keep up the good work. -cheers - Mike

The O2 Spa is fantastic, we've been using it every night after work. It's the best way to end a hard day at work.Thanks - Thomas

The main purpose of this email is to inform you that the service I received from Paul was exemplary and he is a great ambassador for Spa World and the After Sales Service. A lot of companies sell you a product and there is no after sales service but Paul has put in the WOW factor back into Spa World because of his service. Well done Paul. Regards, Kevin Atkins

Just writing to you to let you know that ,you have the greatest customer handling crew. There was a concern with my spa, wrote to you last week, rang today and was informed that all part have been ordered and every thing is being taken care off. Wow thats good old type service you can't beat.So please thank Paul and all your staff. Will not have any problems recommending Spa World to any of my friends ,or any body interested in buying a spa. Thanks - Paul

Hi Andrew Thank you for your email. We are extremely happy with our new spa. Joanne was such a great help and I was so glad we contacted her in the first instance as the questions she asked help us make sure we chose just the right spa, the 'Bliss'. Since it arrived we've used it almost daily and thinks it's perfect for us (thanks Joanne). I would highly recommend Spa World to anyone thinking about purchasing a spa. Many thanks - Brad

Hi Andrew, Thanks for your follow up email. We were recommended to spa world and did very little shopping around (being a little impulsive). Our experience with all staff has been very positive. From when we looked at the spa, Brett and Charlie were helpful. The installation was smooth and on time, Louise said Tom and the gentleman with him was also friendly and helpful. I have had a couple of phone calls this week regarding a cracked display on the spa and cloudy water. Unfortunately due to the cracked display we are unable to see the settings for the filter so this maybe related to the cloudy water. I phoned on Monday and someone got back to us very quickly and told us they will order this part under warrantee and have someone look at the water for us when they come to fit the part. This is not a complaint as i understand things can happen in transit and i believe the true test is when something does go wrong how well it is resolved and people seem to be helping resolve this. We are looking forward to having this sorted so we can use the spa and trust we will have many good years out of it. Thanks again for email. All the best, Adam

Sorry for the delay in getting back to you. Everything went well in the delivery of our spa. The reason for us buying the spa is that we have only recently got married and was trying to decide what to buy with our gift money. We wanted something that we could have with us for some time so that is how we come to our decision. We are very happy with it and are sure that it will bring us lots of relaxation time. We would have no problem in recommending your company to our friends. Kind Regards, Darin

It is with great pleasure that I send this email to thank all the people concerned with the purchase, delivery & instillation of our Azure Spa. Never before have we had so much money extracted from us with great pleasure in such a short period of time and in a very professional and courteous manner. Every stage of the procedure, from purchase, delivery and hand over was executed with professionalism. We would like to take this opportunity to thank everyone involved. We highly recommend Spa World at Seven Hills to everyone who is considering purchasing a Spa. You won’t regret it. We are enjoying the Spa immensely and it is everything as it was described. Once again thank you Spa World. Regards Cheryl & Glenn

Thanks for your kind message. The spa has arrived and looks every bit the part in our landscape. My wife and I have been landscaping furiously in the last few months in anticipation of the spa’s arrival and many of our decisions in the yard were shaped around the position of the spa. Everything works the way we had hoped. As for the spa, wow, we love it and have decided that we should endeavour to us it every day. At least until the novelty wears off. The set up of the spa was a breeze and the guy’s at spa net were extremely helpful to our electrician. Now for the important part. I would like to tell you that the service and professionalism shown by Brett and Charlie at Warners Bay was a strong factor in us choosing to purchase a Spa world Spa. The Guy’s especially Brett had a very relaxed and considerate approach to us as customers, and never once gave us the impression that our questions or delay in committing to the purchase was a bother. They are a credit to your company. Guy

Thanks for the email. Just a short note to say the people especially Charlie Xuereb at Spa World were great. Everyone that was involved with the spa was a pleasant to work with. The only draw back i would find is that the change over wasn't up to scratch, the guys were great but as it was a busy time of the year - it felt very rush , otherwise like i mention before everything else was great. I would recommend to anyone who is buying a spa go to Spa World, it was great value for money as well. Phil

All the service we received was excellent. Finna in the showroom was extremely knowledgeable. And the guys who delivered the spa were fantastic - so calm and capable.. So far everything is going really well, but we will be in contact if we get confused about keeping it clean and ph balanced. Trish

Hi Thanks for the email and yes "finally!" It's terrific, the guy's who delivered were awesome and spent the time and effort to get it right. The reason we chose Spa World was 2 simple things one a round spa and secondly using the hydrogen peroxide we didn't want chlorine at all. The spa has been used everyday so far. Andrea

Trent, Thanks for all the assistance with our new spa. We could not be happier. Delivery was excellent and the spa is more than we expected. Easy to set up and easy to run. Thanks again. Mick