#1 Australian choice since 1985

Largest spa & swim spa supplier in the Southern hemisphere

I love my Vortex swim spa!


A truly integrated business

Spa World is a member of the Australian based, Vortex Leisure group of businesses.

Along with Spa World, Vortex Leisure also owns Spa Store, Banff Spas, Arcadia Spas, Fisher Spas, Lifestyle Spas and distributes spa pools and swim spas under various brands to over 20 countries around the world.

We are a truly integrated business in that our Australian and New Zealand based design teams develop products, we manufacture them ourselves, sell them through our stores and websites and support our customers with consumable items post sale via our Spa Store business.

By controlling every aspect of our business, from innovation to quality control, to customer support, we can ensure that our products, service and backup support are second to none within our industry.

Our people are our strength

Our people at Spa World

Adam Fisher

Director Product Development

Since 2003 Adam has been involved in all aspects of the business & now works primarily on the continual evolution & improvement of our products.

Ahmed Osman

Customer Care Consultant

Ahmed has a wealth of customer service experience. He loves spending time with his wife & kids. He's a keen photographer, videographer & an avid Arsenal fan

Andrew Pullen

Chief Executive Officer

Andrew has been in the spa business for over 20 years. As well as being our CEO, he also sits on our board & the board of Vortex Spas New Zealand.

Angus Brow

Non Executive Director

Angus is a shareholder and non executive director. He has experience on sitting on several boards and from executive roles within the ICT industry. 

Brett Barter

Sales Consultant

Brett has spent 8 enjoyable years at Spa World Warners Bay where he has seen Spa World grow & prosper into the fantastic team & business it is today.

Charlie Xuereb

Events Manager

Charlie has been in the spa industry for over 20 years. Based in Newcastle, Charlie's role in the company is Events Manager.

Ciara Halket

Customer Care Consultant

Ciara is our Irish Leprechaun & has been in NZ for 6 years. She has 12 years customer service & admin experience. She enjoys hanging out with her family.

Craig Dennis

Chief Financial Officer

Craig joined us in Feb 2017 coming from a corporate finance & general management background. When he's not counting the beans (or spas) he's trying to catch fish.

Craig Fairbairn

Sales Consultant

Craig Fairbairn has been in the Spa industry for 30 years. He has expert knowledge of the industry & predominately works in our Show Team throughout Australia & NZ.

Craig Reid

Sales Consultant

Craig was a Sales Manager & Trainer for the UK's largest bank, before joining Spa World in 2009. His vast spa sales experience has seen him feature on several TV shows.

Dale Jamieson

Wholesale Sales Manager

Dale has been in the spa industry since 2006 & is currently the Wholesale Sale Manager looking after Costco, Poolwerx & Amazon sales accounts.

Dianne Kalache

Sales Consultant

Dianne has been in the spa industry since 2009 & loves what she does. A sales consultant who enjoys helping people & thrives on feedback & referrals.

Donna Wright

Sales Support Manager

Donna loves working for a company that promotes "Relaxing". She ensures that customer's have a 5 star service & embodies the 5 'C's of the business.

Doris Nedelko

Wellness Specialist

Doris has been in the Far Infrared Sauna industry for over 10 years & is passionate about improving health & well-being & how to get the best health benefits from saunas & spas.

Dorothy Ball

Sales Consultant

Dorothy has been in the Spa industry for 15 years & worked for Spa World for 10. She mainly works out of Seven Hills branch & still enjoys doing shows around Australia.

Dr Nigel Finch


Nigel’s experience is in supporting the boards of top-performing start-ups & fast-growing enterprises as they execute expansion strategies.

Elaine Kalache

Sales Consultant

After personally experiencing the benefits of a spa & its soothing aspects Elaine knew she had to join us. Bringing better health & happiness to all her customers is her goal.

Fred Kalache

Sales Consultant

Fred has been in the spa business over 25 years. He has been married for 24 years & has 2 sons. He enjoys selling & seeing his customers leave the store happy & excited!

Helen Jordan

Project Manager

Helen has over 15 years experience. Industries include, manufacturing, nutraceuticals & healthcare. She enjoys challenging projects & bringing about improvements through change.

Holly Lewis

Customer Care Consultant

Holly has worked in the customer service industry for over 12 years. She has used her skills & experience to learn about the spa industry & assist her customers.

Hunter Norris

Sales Consultant

Hunter has an easy going approach and an eye for detail. He strives to make every customer experience enjoyable & one that will be remembered for years.

Jane Davies

Chief Operations Officer

Jane has vast experience having filled senior roles in the military & corporates in Australia, NZ, the UK & US. She proudly holds the NZ Order of Merit.

Jane Pearson

Accounts Recievable

Jane moved here from the UK in January 2016 & spent a year 'relaxing'. She joined Spa World in January 2017 & is very much enjoying her role.

Jim Mathers

State Manager

Jim has been in Customer Service at many levels for 35 years & believes the difference between ordinary service & EXTRAordinary service is that little bit EXTRA.

Julie McGrath

Accounts Payable Administrator

Julie is originally from the UK & has lived in NZ with her husband & 2 kids for the past decade. When not working she enjoys hanging out with her family.

Justin Salamah

Sales Consultant

Enjoys interacting with customers and loves working with a dynamic team.

Kane Wright

Warehouse Specialist

Kane enjoys working with a great team & knowing that customers are receiving an amazing spa that they are going to love for a lifetime.

Kenneth Norness

Head Of Global Marketing

Kenneth (J) is from North America & joined Spa World in 2013. He is passionate about making a positive impact, everything online & tech.

Lauri Belcher

Head of Customer Care

Lauri is responsible for ensuring every point of customer contact is a 5 star experience. She is also a Sport & Exercise Nutritionist & advisor to the NZRU Crusaders Academy.

Lynette Stead

Finance Director

Lynette has over 30 years experience. She has worked in Chartered & Commercial Firms & held Directorships with other Australian Companies.

Lynne McNeil

Accounts Administration

Lynne received her accreditation in Canada. She has worked on challenging projects, including helping create a new maintenance company within Air NZ.

Mariah Younan

Company Secretary

Mariah is a qualified Lawyer & Company Secretary. She was a finalist for Lawyers Weekly Corporate Counsel Awards 2018 – Lawyer of the Year.

Mario Crivellaro

Technical Specialist

Mario completed a degree in IT before coming on board to become the warranty & technical specialist for SpaWorld in early 2017.

Mark Baugh

Sales Consultant

Mark is our WA Territory Sales Manager & has built an exceptional business with us. His fantastic customer satisfaction ratings are proof of this.

Meg Fern

Inventory Manager

Meg has 18 years in logistics & inventory control. She brings this experience to Spa World & manages hundreds of container movements per year.

Megan Vanderhoeven

Customer Care Consultant

Megan is passionate about providing Five Star service. In her spare time she participates in a number of water sports but her favourite is sailing.

Mel Brereton

Customer Care Consultant

Mel has been in customer service & warehousing for 20 years. She answers queries for Spastore, as well hanging out with her husband & their kids.

Michelle Pratt

Sales Consultant

Michelle lives in beautiful sunny Brisbane. She has been selling spas for nearly 25 years & still loves it. She is passionate about delivering the perfect spa.

Nevyne Hawash

Sales Consultant

Neyne has been with Spa World since 2014 with Spa World Australia for almost 3 years. She is based in Melbourne as a sales consultant.

Nick Kermode

Sales Consultant

Nick lives by the saying "do it right, while you're doing it" so lasting customer satisfaction is his goal. He lives in Brisbane & is a former pro golfer. If you need the best spa & your slice fixed, he's your man.

Nicola Hodges

Company Accountant

Nicola worked in the legal sector before joining Spa World. She enjoys spending time with her young family & keeps fit to keep up with her twins.

Nicole Reid

Sales Consultant

As one of our newest Melbourne Sales Managers, Nicole prides herself in her customer service & works hard to offer a consultative, non-pressured approach to sales.

Peter Sorensen

Sales Consultant

Born and bred in Brisbane, Peter has been in customer service for many years and still believes in good old fashioned service. Enjoys the odd game of golf or snooker.

Rachel Christie

Customer Care Consultant

Rachel has been in customer services for the past 24 years. She is passionate about making sure every customer receives a 5 Star experience.

Robbin Sebastian

Management Accountant

Robbin has worked in various roles in the accounting field for 7 years now. He is one of the newest additions to our finance team.

Ruby Pullen

Administration Assistant

Ruby has been working part-time after school & has now joined full time to further her knowledge & experience in the industry. Her goal for the future is to travel.

Sam Halta

Sales Consultant

Sam is passionate about backyards. He says "backyards sell homes" & he has helped many people design & install their spas to create their very own oasis.

Sandra Wylie

Customer Care Consultant

Worked in Government & customer focused roles for 20 years. Is family orientated & has travelled extensively overseas.

Sherralyn Hawkins

Customer Care Consultant

Sherralyn has vast experience in customer services & is loving being part of the spa industry.

Sravanthi Bandi

Customer Care Consultant

Sravanthis has been in Customer Service & Recruitment for over 8 years. She loves to cook, travel and spend time with her family.

Stephen Louat

Design Engineer

Stephen has 28 years of Engineering, Design & Manufacturing experience. He is very driven to grow new ideas & products for a bigger, better customer experience.

Steve Whyte

Sales Consultant

Steve is managing our business in South Australia & is enjoying his role representing Spa World at numerous shows around the country.

Tony Jones

State Manager

Tony has been in the spa industry for more than 20 years. Tony heads up our quality control team and has a passion for excellence.

Trent Williams

State Manager

Trent joined the Spa World group straight out of high school. He is one of our Melbourne based Product Specialists.

Vortex Leisure Board

From left: (standing) David Abdel, Angus Brown, Adam Fisher (sitting) Lynette Stead & Nigel Finch.

Contribute to our Communities

As a successful business, we feel we have a moral obligation to give back to our community.
Every year, we contribute to more than a dozen Australian and New Zealand charities. These include; Make a Wish, Starlight Foundation, MS Research Foundation, the Mark Hughes Foundation, Bowel Cancer Research, Parkinson’s Australia and many more.

Contributions are determined by our employees who contribute a sum each year from their profit share payments, along with a matching contribution from the business. In the future it is our plan to do a lot more, so watch this space. 

Our Vision

We lead our markets by creating undeniably beautiful, environmentally friendly and easy to use products that improve health, well-being and happiness.

Our Values

We are also bound by a common set of values. We consider these values to be the foundation stones of our business. Like any strong foundation, they allow us to build upon them what we believe to be a remarkable group of businesses. We call them our 5 ‘C’s.

Care for our customers and each other with 5 star performance

We have partnered with Trust Pilot to allow our customers to independently review our service.
We are very proud of our 5 star rating, one that we have maintained since the start. Our businesses share a world class customer care team that are always standing by to answer any question or alleviate any concern.

Whilst caring for our customers is vitally important to us, caring for our teams is equally important. We maintain our employee engagement rating at more than 20% above the national average. We believe that a happy team leads to happy customers and we are yet to be proved wrong!

Continually improve our products, systems & presentation through collaboration & innovation

The Japanese have the term ‘Kaizen’. Loosely translated, this means continuous and never ending improvement.
The philosophy is at the core of our business. We talk about how our business improvement system is like painting the Sydney harbour bridge. You start at one end, get to the other end and then start back at the beginning.

Despite being recognised as a market leader in product development, systems and customer care, we can always do better. We are constantly chasing perfection.

Communicate accurately & honestly

For most, buying a spa or swim spa will be one of the biggest purchases they will ever make. We treat this fact with a great deal of respect. As such, we believe we have an obligation to communicate to our customers in as clear and concise way as possible.

This is not always the case in the spa industry. We aren’t proud to say that many in the industry don’t let the truth stand in the way of a good story! If something sounds too good to be true, it probably is. This is particularly true of many ‘was / now’ pricing claims you will see when shopping for a spa. Whilst it is great to get a great deal and superior value (which we believe we offer everyday), savings of more than 30% are very likely to be misleading.

If you have shopped with us and believe that you have been misled in any way, click here to email our CEO - he wants to know.

Celebrate & share our success

Our family of employees and contractors are the reason of our success. As such, we wish to reward their efforts beyond ‘an honest day of pay, for an honest day of work’.  

We are committed to ensuring that the wages and salaries of our employees are within the upper band of national average rates for each respective position. Furthermore, as a group we distribute between 5 and 7.5% of our profits to our team each year through a rather unique profit share system.

Contribute to our communities

As a successful business, we feel we have a moral obligation to give back to our community. As you will have seen in the Community section above we contribute to over a dozen worthwhile Australian charities. Who we contribute to is a decision made by our employees, they nominate and donate a sum each year from their profit share programme and we match that amount.

It is our intention to do everything we possibly can to continue growing the amount we actively contribute back to the community, so keep an eye on this space as there's a lot more to come.

Click for Code of Corporate Responsibility