Our People

The Spa World team are a passionate bunch. With years of experience in the spa industry between them, together they make up a crew of experts who are passionate about sharing the health and wellbeing benefits of spas and swim spas.

Adam Fisher

Director Product Development

Adam first joined the company in 2003 and has been involved across most areas of the business since then. Adam's focus now is on continuous improvement and evolution of the product range.

Andrew Pullen

Chief Executive Officer

Andrew brings 20 years' experience in the spa industry to the CEO role as well as a board member for Spa World Australia and Spa World New Zealand.

Angus Brow

Non-Executive Director

Angus is a shareholder and non-executive director. Angus brings a wealth of experience sitting on boards and various executive roles within the ICT industry.

Annabella Garwood

Content Creator

Annabella worked as a broadcast journalist in Auckland before joining the Spa World team. When she's not creating content, Annabella enjoys sailing and embarking on outdoor adventures.

Charlie Bevilacqua

Sales Consultant

Charlie lives his life based on three things: Family, respect and honour. When not helping customers choose the best spa for them, he loves playing his guitar loud.

Charlie Xuereb

State Sales Leader

Charlie is State Sales Leader based in Newcastle. He brings 20 years’ experience in the spa industry to his role.

Charne Lotz

Procurement Specialist

Charne has 12 years of procurement experience and has recently moved from South Africa with her family. She loves spending time with her kids in the great outdoors.

Chloe Quilliam

Assistant Accountant

Chloe is from the Isle of Man and has a strong auditing and accounting background from her previous role with one of the 'Big four". When Chloe's not in the office, you'll find her racing down a mountain bike trail.

Ciara Halket

Customer Care Consultant

Ciara is our Irish Leprechaun who has been living in New Zealand for six years. She has 12 years of customer service and administration experience. Outside of work, she enjoys hanging out with her family.

Craig Dennis

Chief Financial Officer

Craig joined the company in Feb 2017 coming from a corporate finance and general management background. When he's not counting the beans (or spas), he's trying to catch fish.

Craig Fairbairn

Sales Consultant

Craig Fairbairn has been in the Spa industry for 30 years. He has expert knowledge of the industry and predominantly works in our Show Team throughout Australia and New Zealand.

Craig Reid

State Sales Leader

Craig was previously a Sales Manager and Trainer for the UK's largest bank before joining Spa World in 2009. His vast spa sales experience has seen him feature on several TV shows.

Chris Wickett

Warehouse Specialist

Chris is a guru in all things warehouse and stock control. He loves making sure that every spa is handled like precious cargo.

David Abdel

Executive Director

David has been in the spa industry for over 20 years and is passionate about improving the health, well-being and happiness of the Spa World family.

Deepak Madhukar

Sales Associate

Deepak has a long history in sales and is passionate about customer care. When not helping match people to their perfect spa, he can be found enjoying his garden.

Donna Wright

National Operations Manager

Donna loves working for a company that promotes "Relaxing". She ensures that customers receive 5-star service and embodies the Spa World's 5 'C's.

Duncan Mitchell

Sales Consultant

Duncan is from Scotland, and his passion is customer care. When not helping people choose their perfect spa or swim spa, you will find him in practising his bagpipes.

Elaine Kalache

Sales Consultant

After personally experiencing the benefits of a spa and its soothing effects, Elaine knew she had to join us. Bringing better health and happiness to all her customers is her goal.

Fred Kalache

Sales Consultant

Fred has been in the spa business for over 25 years. He has been married for 24 years and has two sons. He enjoys selling and seeing his customers leave the store happy and excited.

Harry Whyte

Sales Consultant

Harry is based in our Adelaide showroom and has many years of customer service experience. He enjoys jumping in his spa after football to ease his aches and pains.

Holly Lewis

Customer Care Manager

Holly has worked in the customer service industry for over 12 years. She has used her skills and experience to learn about the spa industry and assist her customers.

Jane Pearson

Accounts Receivable

Jane moved here from the UK in January 2016 and spent a year' relaxing'. She joined Spa World in January 2017 and is very much enjoying her role.

Janelle Moxey

Administration Assistant

Janelle has been and an administrative assistant for 10 years and is passionate about helping teams succeed.

Julie McGrath

Accounts Payable Administrator

Julie is originally from the UK and has lived in New Zealand with her husband and two kids for the past decade. When not working, she enjoys hanging out with her family.

Kenneth Norness

Head Of Global Marketing

Kenneth (J) is from North America and joined Spa World in 2013. He is passionate about making a positive impact, everything online and tech.

Kurt Blakeley

Customer Care Consultant

Kurt is from Cape Town and has worked in customer service in the financial industry for 20 years. He enjoys a good braai (bbq) and spending time outdoors with his family.

Kyra Russell

Customer Care Consultant

Kyra has years of call centre experience in the US and is obsessed with providing the best customer experience. She enjoys travelling and exploring the outdoors.

Leah Burt

Logistic Specialist

Leah previously worked in Aviation Operations for 17 years. She is passionate about customer service and enjoys spending time with her family and friends.

Lillian Sifri

Sales Consultant

Lillian has been in the business for over ten years. From shows to showrooms, she is passionate about how spas change peoples lives and bring so much happiness.

Mario Crivellaro

Service and Warranty Manager

Mario completed a degree in IT before coming on board to become the warranty and Service and Warranty Manager for Spa World.

Mariam El Orfi

Content Manager

Mariam has a background in communications and she is the Spa World™ writer and content creator. When not lifting the lid on spas, she’ll be at the gym or in the hills with her dog.

Mark Baugh

State Sales Leader

Mark is our WA Territory Sales Manager and has built an exceptional business with Spa World. His fantastic customer satisfaction ratings reflect his passion for the business.

Matt Jenke


With over 7 years experience creating and telling visual stories, Matt joins the Spa World family as our Videographer. When Matt isn't operating the camera you'll find him down at the beach for a spot of kitesurfing.

Meg Fern

Inventory Manager

Meg has 18 years' experience in logistics and inventory control roles. She brings this experience to Spa World and manages hundreds of container movements per year.

Megan Vanderhoeven

Delivery Manager

Megan is passionate about providing 5-star service. In her spare time, she participates in several water sports, but her favourite is sailing.

Mel Brereton

Customer Care Consultant

Mel has been in customer service and warehousing for 20 years. She answers queries for Spastore, as well as hanging out with her husband and kids.

Michelle Pratt

Sales Consultant

Michelle lives in beautiful sunny Brisbane. She has been selling spas for nearly 25 years and still loves it. She is passionate about delivering the perfect spa.

Mike O'Malley

Customer Care Consultant

Mike is from St. Louis, Missouri and has a customer service background. Outside of work he likes to dabble in the arts. Mike and his wife are looking forward to the birth of their first child.

Nick Kermode

Sales Consultant

Nick lives by the saying "do it right, while you're doing it" so lasting customer satisfaction is his goal. He lives in Brisbane and is a former pro golfer. If you need the best spa and your slice fixed, he's your man.

Nicola Hodges

Financial Controller

Nicola worked in the legal sector before joining Spa World. She enjoys spending time with her young family and likes to stay fit to keep up with her twins.

Nicole Reid

Sales Consultant

As one of our newest Melbourne Sales Managers, Nicole prides herself in her customer service and works hard to offer a consultative, non-pressured approach to sales.

Peter Sorensen

State Sales Leader

Born and bred in Brisbane, Peter has been in customer service for many years and still believes in good old fashioned service. He is also partial to the odd game of golf or snooker.

Rachel Christie

Logistics Manager

Rachel has been in customer services for the past 24 years. She is passionate about making sure every customer receives a 5 Star experience.

Sandra Wylie

Customer Care Consultant

Sandra has worked in government and customer-focused roles for 20 years. Sandra is family orientated and has enjoyed extensive travel overseas.

Sharona Staton

Delivery Assistant

As a former service supervisor for an international airline, Sharona brings her passion for helping people and making sure they receive the service and care they deserve to her role at Spa World.

Steve Whyte

State Sales Leader

Steve is managing our business in South Australia and enjoying his role representing Spa World at numerous shows around the country.

Theo Katzourakis

Sales Consultant

Theo has many years of international customer service experience. He is totally focused on matching the perfect spa to your needs. When not helping people Theo can be found enjoying the finer things Melbourne has on offer.

Tiffani Swanepoel

Sales Consultant

Tiffini has a range of sales and customer care experience. She passionate about providing the most enjoyable customer experience and when not helping customers, Tiffani loves the outdoors, hiking and the beach life.

TJ Ulutupu

Customer Care Specialist

TJ loves to help people and when he's not, he's entertaining them in the online streaming world.

Tom Whyte

Sales Consultant

Tom is based in the Adelaide showroom. He relishes the opportunity to do shows around Australia and approaches sales with energy and enthusiasm. He brings a wealth of customer service knowledge to his role at Spa World.

Tony Jones

GM - Spa World Solutions

Tony has been in the spa and pool industry for more than 20 years. He brings a passion for excellence to his work as General Manager for Spa World Solutions.

Tracey Robinson

Accounts Payable Administrator

Tracey is an AP wizard, and when not paying our bills, she is busy hiking, reading or playing with her dogs.

Trent Williams

Sales Consultant

Trent joined the Spa World group straight out of high school. He is one of our Melbourne-based Product Specialists.

Five Star Trust Pilot Rating

We are proud that Spa World customers have given us a Five Star Trustpilot rating.