Our People

Adam first joined the company in 2003 and has been involved across most areas of the business since then. Adam's focus now is on continuous improvement and evolution of the product range.

Andrew brings 20 years' experience in the spa industry to the CEO role as well as a board member for Spa World Australia and Spa World New Zealand.

Angus is a shareholder and non-executive director. Angus brings a wealth of experience sitting on boards and various executive roles within the ICT industry.

Annabella worked as a broadcast journalist in Auckland before joining the Spa World team. When she's not creating content, Annabella enjoys sailing and embarking on outdoor adventures.

Charlie is State Sales Leader based in Newcastle. He brings 20 years’ experience in the spa industry to his role.

Charne has 12 years of procurement experience and has recently moved from South Africa with her family. She loves spending time with her kids in the great outdoors.

Chloe is from the Isle of Man and has a strong auditing and accounting background from her previous role with one of the 'Big four". When Chloe's not in the office, you'll find her racing down a mountain bike trail.

Ciara is our Irish Leprechaun who has been living in New Zealand for six years. She has 12 years of customer service and administration experience. Outside of work, she enjoys hanging out with her family.

Craig joined the company in Feb 2017 coming from a corporate finance and general management background. When he's not counting the beans (or spas), he's trying to catch fish.

Craig Fairbairn has been in the Spa industry for 30 years. He has expert knowledge of the industry and predominantly works in our Show Team throughout Australia and New Zealand.

Craig was previously a Sales Manager and Trainer for the UK's largest bank before joining Spa World in 2009. His vast spa sales experience has seen him feature on several TV shows.

David has been in the spa industry for over 20 years and is passionate about improving the health, well-being and happiness of the Spa World family.

Deepak has a long history in sales and is passionate about customer care. When not helping match people to their perfect spa, he can be found enjoying his garden.

Donna loves working for a company that promotes "Relaxing". She ensures that customers receive 5-star service and embodies the Spa World's 5 'C's.

Duncan is from Scotland, and his passion is customer care. When not helping people choose their perfect spa or swim spa, you will find him in practising his bagpipes.

After personally experiencing the benefits of a spa and its soothing effects, Elaine knew she had to join us. Bringing better health and happiness to all her customers is her goal.

Fred has been in the spa business for over 25 years. He has been married for 24 years and has two sons. He enjoys selling and seeing his customers leave the store happy and excited.

Harry is based in our Adelaide showroom and has many years of customer service experience. He enjoys jumping in his spa after football to ease his aches and pains.

Holly has worked in the customer service industry for over 12 years. She has used her skills and experience to learn about the spa industry and assist her customers.

Jane moved here from the UK in January 2016 and spent a year' relaxing'. She joined Spa World in January 2017 and is very much enjoying her role.

Janelle has been and an administrative assistant for 10 years and is passionate about helping teams succeed.

Julie is originally from the UK and has lived in New Zealand with her husband and two kids for the past decade. When not working, she enjoys hanging out with her family.

Kenneth (J) is from North America and joined Spa World in 2013. He is passionate about making a positive impact, everything online and tech.

Kurt is from Cape Town and has worked in customer service in the financial industry for 20 years. He enjoys a good braai (bbq) and spending time outdoors with his family.

Kyra has years of call centre experience in the US and is obsessed with providing the best customer experience. She enjoys travelling and exploring the outdoors.

Leah previously worked in Aviation Operations for 17 years. She is passionate about customer service and enjoys spending time with her family and friends.

Lillian has been in the business for over ten years. From shows to showrooms, she is passionate about how spas change peoples lives and bring so much happiness.

Mario completed a degree in IT before coming on board to become the warranty and Service and Warranty Manager for Spa World.

Mariam has a background in communications and she is the Spa World™ writer and content creator. When not lifting the lid on spas, she’ll be at the gym or in the hills with her dog.

Mark is our WA Territory Sales Manager and has built an exceptional business with Spa World. His fantastic customer satisfaction ratings reflect his passion for the business.

With over 7 years experience creating and telling visual stories, Matt joins the Sap World family as our Videographer. When Matt isn't operating the camera you'll find him down at the beach for a spot of kitesurfing.

Meg has 18 years' experience in logistics and inventory control roles. She brings this experience to Spa World and manages hundreds of container movements per year.

Megan is passionate about providing 5-star service. In her spare time, she participates in several water sports, but her favourite is sailing.

Mel has been in customer service and warehousing for 20 years. She answers queries for Spastore, as well as hanging out with her husband and kids.

Michelle lives in beautiful sunny Brisbane. She has been selling spas for nearly 25 years and still loves it. She is passionate about delivering the perfect spa.

Mike is from St. Louis, Missouri and has a customer service background. Outside of work he likes to dabble in the arts. Mike and his wife are looking forward to the birth of their first child.

Nick lives by the saying "do it right, while you're doing it" so lasting customer satisfaction is his goal. He lives in Brisbane and is a former pro golfer. If you need the best spa and your slice fixed, he's your man.

Nicola worked in the legal sector before joining Spa World. She enjoys spending time with her young family and likes to stay fit to keep up with her twins.

As one of our newest Melbourne Sales Managers, Nicole prides herself in her customer service and works hard to offer a consultative, non-pressured approach to sales.

Born and bred in Brisbane, Peter has been in customer service for many years and still believes in good old fashioned service. He is also partial to the odd game of golf or snooker.

Rachel has been in customer services for the past 24 years. She is passionate about making sure every customer receives a 5 Star experience.

Sandra has worked in government and customer-focused roles for 20 years. Sandra is family orientated and has enjoyed extensive travel overseas.

As a former service supervisor for an international airline, Sharona brings her passion for helping people and making sure they receive the service and care they deserve to her role at Spa World.

Steve is managing our business in South Australia and enjoying his role representing Spa World at numerous shows around the country.

Theo has many years of international customer service experience. He is totally focused on matching the perfect spa to your needs. When not helping people Theo can be found enjoying the finer things Melbourne has on offer.

TJ loves to help people and when he he's not, he's entertaining them in the online streaming world.

Tom is based in the Adelaide showroom. He relishes the opportunity to do shows around Australia and approaches sales with energy and enthusiasm. He brings a wealth of customer service knowledge to his role at Spa World.

Tony has been in the spa and pool industry for more than 20 years. He brings a passion for excellence to his work as General Manager for Spa World Solutions.

Tracey is an AP wizard, and when not paying our bills, she is busy hiking, reading or playing with her dogs.

Trent joined the Spa World group straight out of high school. He is one of our Melbourne-based Product Specialists.