Our People

The Spa World team are a passionate bunch. With years of experience in the spa industry between them, together they make up a crew of experts who are passionate about sharing the health and wellbeing benefits of spas and swim spas.

Our people

Adam Fisher

Director Product Development

Adam first joined the company in 2003 and has been involved across most areas of the business since then. Adam's focus now is on continuous improvement and evolution of the product range.

Alex Colvin

Service Technician

Alex worked in luxury watch servicing before shifting to spa servicing. He is genuinely passionate about delivering exceptional customer service. Alex loves spending time with his cats Dave and Fidel.

Amanda Hazel Lupton

Customer Experience Manager

‘People, passion, and performance’ is Amanda’s career mantra. She has 20+ years of customer care experience and loves working with companies that prioritise their team and customers. As a mum of 2 teenagers, she finds her spa the best place to connect as a family.

Amy Cunningham


Amy is an experienced presenter with a background in marketing, communications, and business. She is a creative thinker who enjoys working with like-minded people to achieve innovative outcomes. A lifelong musician, she can also be found serenading her piano, cat, or anyone who will listen.

Amy Stringer

Sales Consultant

Amy’s previous experience is in retail and customer service. Her enthusiastic approach allows her to work part time as a sales consultant and in various other roles while juggling a young family.

Ana Ruiz

Customer Care Consultant

Ana has been in the customer service industry for several years. She's currently handling customer queries for Spa Store. Outside of work, she enjoys watching movies and traveling.

Ananda Mahapatunage

Lead Service Technician

Ananda has been in the spa industry since 2004 specifically in spa manufacturing facilities. Outside of work, he enjoys family time and working on gadgets, software, and operating amateur radio (Ham radio)

Andrew Pullen

Managing Director

Andrew brings 20 years' experience in the spa industry to the CEO role as well as a board member for Spa World Australia and Spa World New Zealand.

Angela Dillinger

Customer Care Consultant

Angela has been with Spa World for 10 years. When she is not helping customers, you can find her reading and taking care of her garden.

Angelo Ruiz

Customer Care Consultant

Angelo joined the Spa World family in 2014 and is currently handling cover orders along with other tasks.

Aris Publico

Customer Care Consultant

Aris has been in the customer care industry for years learning and helping others. During his time off, he can be found either on his gaming chair playing with buddies online or on wheels traveling with his family.

Brad Farrugia

Sales consultant

Brad is an enthusiastic salesman keen to find the perfect spa to help clients unwind from the day-to-day grind. He also enjoys sitting back in his spa and watching the AFL.

Caleb Laus

IT Support Team Leader

Caleb finds working with data an exciting journey of discovery, insights, and impact to better planning and innovation. You will find him at the park playing basketball when he's not on his computer.

Catherine Quizon

Publisher | Marketing Assistant

Catherine worked as a computer programmer before shifting to social media and online marketing. Road trips and picnics with her family are her favorite weekend activities, and reading a good book is her quiet retreat.

Charlie Bevilacqua

Retail Manager

Charlie lives his life based on three things: Family, respect and honour. When not helping customers choose the best spa for them, he loves playing his guitar loud.

Charlie Xuereb

Events Manager and Sales Leader

Charlie has been selling spas for 25+ years. In his spare time, he enjoys karaoke and traveling. As the events manager, he has traveled the world and seen many weird and wonderful things.

Charm Delena

Customer Care Consultant

Customer service is Charm's forte since being in this industry for 16 years and running! She used to work as a trainer for business ethics for professionals, so professionalism is highly regarded for her. She is a music lover and likes playing the drums.

Charne Lotz

Procurement Specialist

Charne has 12 years of procurement experience and has recently moved from South Africa with her family. She loves spending time with her kids in the great outdoors.

Chloe MacKinnon

Content Creator

Chloe has a background in creative communications. When she’s not creating, she’s doing DIY projects, exploring the local hospitality or out in nature.

Chloe Quilliam

Assistant Accountant

Chloe is from the Isle of Man and has a strong auditing and accounting background from her previous role with one of the 'Big four". When Chloe's not in the office, you'll find her racing down a mountain bike trail.

Chris Wickett

Warehouse Manager

Chris is a guru in all things warehouse and stock control. He loves making sure that every spa is handled like precious cargo. He enjoys all sports whether it be watching or playing. He also loves traveling and exploring new destinations.

Ciara Halket

Inventory Specialist

Ciara is from Ireland and has been living in New Zealand since 2011. She has 16+ years of customer service, administration and inventory experience. Outside of work, she enjoys hanging out with her family

Craig Dennis

Chief Financial Officer

Craig joined the company in Feb 2017 coming from a corporate finance and general management background. When he's not counting the beans (or spas), he's trying to catch fish.

Craig Fairbairn

Sales Consultant

Craig Fairbairn has been in the Spa industry for 30 years. He has expert knowledge of the industry and predominantly works in our Show Team throughout Australia and New Zealand.

Cristina Rule

Graphic Designer

Cristina is an artist and graphic designer. Originally from Colombia, she's now firmly established in New Zealand with her husband and two children. In her spare time, Cristina enjoys family time, and working on community art projects.

Dale Jamieson

Business Development Manager

Dale has been in the spa industry for over 15 years and works closely with our Spa World sales team and wholesale customers. He has a passion for helping people grow their skill sets and reach their full potential.

Diann Jones

Certification Support Services Mngr

Di has been in the spa and pool industry for 2 decades. She previously owned a swimming pool installation company so she has extensive knowledge of certification requirements and regulations. Outside of work, she loves spending time with family and friends.

Dianne Abad

Sales Consultant

Dianne has been selling spas for 10 years. She finds happiness in knowing she is helping change people’s lives. Work-life balance is important to her and she loves spending time with family and friends.

Donna Wright

Head of Retail Operations

Donna loves working for a company that promotes "Relaxing". She ensures that customers receive 5-star service and embodies the Spa World's 5 'C's.

Doris Nedelko

Sales Consultant

Doris loves helping customers find the perfect spa or swim spa that suits their family’s needs. Outside of work, she loves spending time with her family and enjoys swimming for exercise.

Duncan Mitchell

Sales Consultant

Duncan is from Scotland, and his passion is customer care. When not helping people choose their perfect spa or swim spa, you will find him in practising his bagpipes.

Elaine Kalache

Retail Manager

After personally experiencing the benefits of a spa and its soothing effects, Elaine knew she had to join us. Bringing better health and happiness to all her customers is her goal.

Fred Kalache

Sales Consultant

Fred has been in the spa business for over 25 years. He has been married for 24 years and has two sons. He enjoys selling and seeing his customers leave the store happy and excited.

Florian Schrimpf

Delivery Coordinator/Specialist

Flo is a trained primary school teacher from Germany and has worked in the hospitality industry for 5 years. Outside of work, he’s passionate about performing at the local theatres, sports, and traveling.

Heart Abueg

Customer Care Consultant

Heart has a lot of years of contact center experience. Her ambition is to deliver the ultimate customer service experience whether on the phones or performing the support role. She enjoys playing with her dog when not binging on Youtube videos.

Harry Whyte

Retail Manager

Harry is based in our Adelaide showroom and has many years of customer service experience. He enjoys jumping in his spa after football to ease his aches and pains.

Irene Tobias

Management Accountant

Irene was a Tax Consultant and a part-time teacher for children with special needs before she joined Spa World. Her favorite pastimes are playing with her grandchildren or her pets and caring for her garden.

Jade Guinto

Administrative Support

Jade is currently handling administrative tasks and also helps in customer service. In her free time, she likes doing needlework and travelling.

Jane Pearson

Accounts Receivable

Jane moved here from the UK in January 2016 and spent a year' relaxing'. She joined Spa World in January 2017 and is very much enjoying her role.

Jason Manrique

LMS Specialist

Jayson has been in training development for over 15 years. He’s into technology along with high fantasy books and games.

Jennifer Yanga

Content Creator

Jen has been in the customer service industry for years before she started as a content creator. She enjoys cooking and hanging out with her family when not at work.

Joanna Magat

Customer Care Consultant

Joanna enjoys helping customers and has been in the customer service industry for years. When not helping customers she spends her time at the beach and travelling.

John Pattison

Operation Manager

John has coordinated Tasmania’s spa delivery, warranty and technical teams for the last 10 years ensuring a high level of service throughout. In his spare time he restores cars, renovates his house and relaxes in his spa.

Jon Stefanides

Sales Consultant

Jon has been helping people find the perfect spa for three years. When not helping people, he enjoys hosting small dinner parties and BBQs.

Juan Marais

Sales Consultant

Juan enjoys helping customers make the best decision for their tailored needs. In his spare time, he likes working out at the gym as well as studying and tinkering on and tuning high performance cars.

Keiran Frost

General Manager - Operations

Kerian brings 30 years of international business and sector operations experience. He enjoys getting out to explore Nelson's natural beauty with his wife and dog Huey. Cooking is one of his passions and you can frequently find him in the kitchen.

Kenneth Norness

Head Of Global Marketing

Kenneth (J) is from North America and joined Spa World in 2013. He is passionate about making a positive impact, everything online and tech.

Kyra Russell

Customer Care Consultant

Kyra has years of call centre experience in the US and is obsessed with providing the best customer experience. She enjoys travelling and exploring the outdoors.

Leah Tye

Logistic Specialist

Leah previously worked in Aviation Operations for 17 years. She is passionate about customer service and enjoys spending time with her family and friends.

Leon Spencer

Retail Manager

Leon brings in five years of spa sales experience. He’s passionate about these three things that serve him well: customer service, product quality, and problem solving.

Lillian Sifri

Sales Consultant

Lillian has been in the business since 2004. From shows to showrooms, she is passionate about how spas change peoples lives and bring so much happiness.

Lisa Chatto

Sales Consultant

Lisa loves making sure that her customers find the perfect spa. When not doing that, she can be found enjoying wine tasting in the Hunter Valley, motor bike riding or shooting with her husband.

Lisa Marais

Sales Consultant

Lisa moved to Australia from Cape Town in 2017 with her family. She is focused on providing great customer service and is passionate about helping customers find the perfect spa.

Livi Brodie

Field Service Coordinator

Livi has studied reception and office support as well as having experience in customer service. In her spare time she enjoy socialising with friends and enjoying the beautiful outdoors.

Lydia Harris

Field Service Manager

Lydia has a degree in Accounting and Management. She worked in the real estate industry for 5 years. Outside of work, she enjoys fishing with her family and being outdoors.

Lynne McNeill

Project Accountant

Lynne is originally from Canada and comes from a corporate background. When Covid allows, she’s traveling the globe.

Mackenzie Manaton

Systems Accountant

Mackenzie comes from an SME Chartered Accounting role. When he's not diving head-first into an Excel spreadsheet, he's either outside playing sports or inside playing video games.

Mariam El Orfi

Content Marketing Manager

Mariam is an experienced marketing and communications manager. She's constantly improving and developing the way we market our fantastic products and educate consumers. Mariam is passionate about fitness and wellbeing and loves empowering and supporting people to perform at their best.

Marty Pluymers

Service Technician

Marty fulfills a role as a Service Technician based in our Glenorchy store giving him a vast array of knowledge in all aspects of Spas. When not working on spas he enjoys weekends on the Harley.

Matt Jenke


With over 9 years experience creating and telling visual stories, Matt joins the Spa World family as our Videographer. When Matt isn't operating the camera you'll find him down at the beach for a spot of kitesurfing.

Meg Fern

Supply Chain Manager

Meg brings 25 years of experience in shipping, logistics, and inventory control. She manages hundreds of container movements every year. She’s passionate about early morning beach swims, paddle boarding, and spending time with family.

Megan Vanderhoeven

Delivery Manager

Megan is passionate about providing 5-star service. In her spare time, she participates in several water sports, but her favourite is sailing.

Mel Brereton

Customer Care Consultant

Mel has been in customer service and warehousing for 20 years. She answers queries for Spastore, as well as hanging out with her husband and kids.

Michael Stringer

Managing Director - Tasmania

Michael is committed to making your spa experience an enjoyable one for many years to come. You can find him in both the Launceston & Hobart stores. He enjoys motorsport, AFL and projects around the home.

Michelle Pratt

Sales Consultant

Michelle lives in beautiful sunny Brisbane. She has been selling spas for nearly 25 years and still loves it. She is passionate about delivering the perfect spa.

Miguel Ruiz

Support Centre Coordinator

With 10 years of experience in training and management, Miguel makes sure that the different departments in the Support Centre work efficiently. Outside of work, Miguel can be found on the beach or hiking in the mountains.

Nicholas Kwan Lee

IT Support Analyst

Nicholas is a creative soul who is drawn to the technical and artsy parts of life. He is passionate about saving the environment!

Nick Kermode

Sales Consultant

Nick lives by the saying "do it right, while you're doing it" so lasting customer satisfaction is his goal. He lives in Brisbane and is a former pro golfer. If you need the best spa and your slice fixed, he's your man.

Nick Whyte

Retail Manager

Nick is passionate about customer care and loves helping people to find the best spa, swim spa or sauna. He is an avid golfer.

Nicola Hodges

Financial Controller

Nicola worked in the legal sector before joining Spa World. She enjoys spending time with her young family and likes to stay fit to keep up with her twins.

Peter Sorensen

Retail Manager

Born and bred in Brisbane, Peter has been in customer service for many years and still believes in good old fashioned service. He is also partial to the odd game of golf or snooker.

Phil Marcaida

Inventory Administrator

Phil has over 15 years of customer service experience. Outside of work, he enjoys cooking, playing board games, and riding his Onewheel.

Rachel Christie

Business Development Executive

Rachel has been with Spa World since 2017 and has loved every minute. She gets immense satisfaction knowing our customers are improving their health and wellbeing with the products Spa World has to offer.

Rae Tañedo

Customer Care Consultant

Rae has been in the customer service industry for 16 years. She aims to always provide the best customer experience. Rae is passionate about cooking and enjoys going to the beach to snorkle.

Rebecca Knox

Delivery specialist

Rebecca brings her exceptional customer services skills and administrative background to Spa World customers. When not helping to deliver items, Rebecca enjoys being a member of a Brazilian percussion band and plays the Surdo, Tams and Chocalho.

Rechelle Apondar

General Finance Support

Rechelle has 10+ years of accounting experience in multinational companies in the Philippines and the middle east before deciding to move to New Zealand. During her free time, she loves to travel, try different cuisines, and spend time with family and friends.

Regan Wood

Warranty Manager

Regan's passionate about customer spa issues. Outside of work, he enjoys music record collecting and Nelson's water sports.

Rhea Francis Miguel

Delivery Administrative Assistant

Rhea is a licensed teacher and a physical therapist with a passion for cooking. The kitchen is her favorite spot and she loves to cook Mexican, Italian, and Middle Eastern dishes.

Ross Dutton

Service and Warranty Specialist

Ross has a high level of customer service experience specifically related to technical and warranty issues found in the spa industry. In his free time, Ross enjoys 3D printing, writing music, and playing video games.

Sara Shalders

Customer Experience Specialist

Sara is working on process and training improvement within Spa World. In her spare time, she is cooking, taking photos of her animals, or enjoying a good movie.

Sean Newsum

Sales Consultant

Sean joined the team in 2017, he is dedicated to providing a great customer experience instore. In his spare time he loves his music and the Carlton Football club.

Sharona Staton

Delivery Specialist

As a former service supervisor for an international airline, Sharona brings her passion for helping people and making sure they receive the service and care they deserve to her role at Spa World.

Steve Whyte

Sales Consultant

Steve is managing our business in South Australia and enjoying his role representing Spa World at numerous shows around the country.

Theo Katzourakis

Sales Consultant

Theo has many years of international customer service experience. He is totally focused on matching the perfect spa to your needs. When not helping people Theo can be found enjoying the finer things Melbourne has on offer.

TJ Ulutupu

Delivery Specialist

TJ loves to help people and when he's not, he's entertaining them in the online streaming world.

Tim Pullyn

ICT Manager

Tim and the IT team support their Spa World colleagues with anything tech-related, ensuring that our many digital platforms and tools are used to support our customers, partners, and suppliers effectively. Tim's second job is as a dad to three children, who keep him very busy outside work!

Tim Wells

General Manager - Ecommerce

Tim comes from a marketing and project management background and is passionate about providing excellent service to customers. Tim is a keen drummer and when he's not working, he loves creating music.

Tom Whyte

Retail Manager

Tom is based in the Adelaide showroom. He relishes the opportunity to do shows around Australia and approaches sales with energy and enthusiasm. He brings a wealth of customer service knowledge to his role at Spa World.

Tony Jones

Head of Compliance

Tony has been in the spa and pool industry for more than 20 years. He brings a passion for excellence to his work as General Manager for Spa World Solutions.

Tracey Robinson

Accounts Payable Administrator

Tracey is an AP wizard, and when not paying our bills, she is busy hiking, reading or playing with her dogs.

Trent Williams

Retail Manager

Trent joined the Spa World group straight out of high school. He is one of our Melbourne-based Product Specialists.

Vianca Perez

Accounts Payable Administrator

Besides being dedicated to her current administrative duties, Vianca also loves traveling to different places and taking videos. When she is at home, she enjoys spending time with her family and dogs.

Wilhelmina Regal

Customer Care Consultant

Will has been in the customer service industry for over a decade now. Overall, wellness and making a difference in people's lives are important to her. GRATITUDE is her way of life.

Five Star Trust Pilot Rating

We are proud that Spa World customers have given us a Five Star Trustpilot rating.