"Hi Dianne Thank you so much for the smooth running of the sale and delivery of the spa. We appreciate your professionalism and the after sale care you have given us. We don't hesitate recommending Spa World to other people. We absolutely adore our spa and it adds quality and stress less to our daily lives."
"Hi Thanks for the email and yes "finally!" It's terrific, the guy's who delivered were awesome and spent the time and effort to get it right. The reason we chose Spa World was 2 simple things one a round spa and secondly using the hydrogen peroxide we didn't want chlorine at all.The spa has been used everyday so far."
"Dear Sir, we recently purchased our Spa through your Warners Bay outlet, and wish to let you know that the sale & installation was efficient , without fault & better than expected. Sales people were informative & polite. Installers , on time, informative & thorough, excellent representatives of your product. After sales, most helpful & polite. All round , a most satisfactory experience. Well done, you have a great team supporting you & your product."
"Very happy with our new spa overall. We purchased a Nirvana by Arcadia Spas. The gasket finishes could have been much better by the manufacturer other wise very happy with our choice and SPA World made shore we got the right SPA for us..Spa world did a great job of there part and would deal with them any time.I prepared the area and finished it myself Spa world delivered when they said they would."
"We've been really pleased with our Palladium - we think it's the best spa ever! When we stay at a hotel or go to gyms we've not been able to find a spa that even compares to the Palladium's heat, jet pressure and comfort. Joanne, Tommy and the team have been really helpful when we've needed advice or support (we're in the ACT, not Sydney) - we've been so happy with Spa World and the after sales service."
"Hi Andrew Thank you for your email. We are extremely happy with our new spa. Joanne was such a great help and I was so glad we contacted her in the first instance as the questions she asked help us make sure we chose just the right spa, the 'Bliss'. Since it arrived we've used it almost daily and thinks it's perfect for us (thanks Joanne).I would highly recommend Spa World and Vortex Spas to anyone thinking about purchasing a spa."
"Dear Andrew I feel it is important to let you know what fantastic help we received from Paul Gilroy regarding the delivery of our Vortex AquaGym. He was so knowledgeable and patient and not only willing to carefully explain our every query, but also to call back to ensure we fully understood and that things were going well. In other words, he made us feel as if overcoming our anxieties was the most important thing in his life. Many thanks from us both"
"Thanks for your help in sorting out our temperature issues. It had to do with off-peak settings that were interfering with my early morning and late night use of the tub. We are really enjoying the spa. In it at least twice a day. It works really well alongside the pool so we can cool off after a hot soak. We feel like we live at a 5 star resort! Spa World's service has been a refreshingly positive experience. No regrets at all in this purchase. "
"Just wanted to send you a big thank you to say we now can successfully say we have the perfect spa, no problems with it. We now enjoy the product we dreamed of. I highly recommend your company on a regular basis and even my work mates who are aware of the problems we were faced with, have chosen to purchase our spa pool through Spa World because of the high customer service you provide. As we all know, word of mouth is the best seller."
"I would like to take this time to thanks Jeff and his team on Saturday. They were great guys and did everything they possibly could to ensure my spa was delivered and put in position. They had great positivity and very professional with a very approachable friendly persona. I would really appreciate if their Manager could be made aware of the great service that they provided. I personally was very grateful and appreciative of their help and expertise. Thanks Joanne, look forward to hearing from you soon."
"I highly recommend getting a hydrotherapy spa. I got one almost two years ago from spa world and hardly a day goes by that I dont use it. I have arthritis in my knees and spine and i feel terrific. Also you will NEVER buy a product with better customer service and help than Spa World, I cannot say enough about them and two of my friends have since bought spas and are thrilled. Just thought you would all like a bit of independent input :) get a spa! "
"We have experienced great service starting from Dorothy who spent time with us and explained how it all operated, and gave us a good deal. Joanne was very helpful in Dorothy's absence and Lucy who coordinated delivery was good. The delivery guy Jay was very accommodating even when access to my back yard was not that easy. He and his assistant were great. It has been our pleasure to deal with SPA World and we will not have any hesitation in recommending SPA World and Vortex Spas to our family and friends."
""We ordered a spa from the Campbelltown NSW branch of Spa World a year ago. At the time, Spa World's very helpful representative (Dianne) fully explained the models available and the options to consider. The spa was delivered on time and in excellent condition due to careful handling and first class protective packaging for road transport. Three subsequent [Spa Store] on-line orders for consumables (the spa is used most days including right through winter) have been dispatched very promptly and the packaging was first class. Overall, our experience has been very positive.""
"Great to see you at the Home Show in Canberra today - as promised, a couple of photos attached of our fantastic swim spa. We were initially skeptical when you sold us the spa but have been so delighted at the ability to both relax in the spa end and swim hard the swim end. Not only that, it is so easy to maintain and a pleasure to use without any of the annoying pool chorine smells. As you'll see from the photos, our swim spa is the focal point of our house. Thanks again."
"Hi Paul thank you for sending out the spa cover with Dave its great i would also like to take the time to say how wonderful the customer service has been from the beginning to the end. Firstly with Brett then yourself,Daniel at spanet and Dave with fixing any problems nothing has ever been to much trouble and handled promptly.Please pass this on to all involved and anyone higher with many thanks to you all. Hopefully i wont have to talk to you for a while but if i do i know we wont have to worry."
"Here are a couple of pictures. I think they really show how the Spaworld spa can really be truly accessible. I have high level physical disability and get in my spa every day. I have had a lift added to it to make getting in a breeze. It is under cover and the space I swim in each day summer and winter is beautiful. The spa is very easy for me to manage myself and it makes my life and health so much better. I could not live without using it every day since it was delivered."
"Thanks for the email. Just a short note to say the people especially Charlie Xuereb at Spa World were great. Everyone that was involved with the spa was a pleasant to work with. The only draw back i would find is that the change over wasn't up to scratch, the guys were great but as it was a busy time of the year - it felt very rush, otherwise like i mention before everything else was great. I would recommend to anyone who is buying a spa go to Spa World, it was great value for money as well."
"Just wanted to give you feedback on your Warners Bay shop. My husband & I went into the Warners Bay shop to look at the spa’s. Charlie helped us with all our questions and an hour later we purchased our $13,000 spa.The service & after hours service that Charlie and staff have provided has been excellent.Charlie has come out to our house twice after hours , to help advise us where to place the spa and help us run through the programs.It has been a pleasure being serviced by Charlie & certainly will be telling people about Spa World. "
"Wanted to say how thrilled we are with our spa and the perfect transition we had from the time we placed the order with you until the installation day. We had quite a complicated access, up via a flight of stairs and thru a small gap in the fence, all of which your delivery crew approached with professionalism. It now looks like it has always been there. My husband has built a small landing and frame around the bottom which blends in nicely to the fence and surrounds. We are thrilled with it. "
"Can I express my gratitude to you about the high level of service and the understanding of your staff to help resolve a frustrating dispute with the original supplier of my spa. Last year the spa I purchased developed a delamination problem, being still in the warranty period my original supplier after some initial support continued to refer me to Spa World to resolve. Paul was of great assistance to resolve my issue. Thank you to Spa World for standing behind your product and I am sure we will have many years of enjoyment with your product to come."
"Hi Andrew, As you are probably aware we were unfortunate enough to receive a faulty spa. We just wanted to thank you and your team for the excellent service we have received from Kym, Paul and Jeff. I am on leave and have my sister visiting from interstate and desperately wanted to enjoy my spa. Kym and Paul went out of their way to to ensure we had a replacement as soon as was able. Jeff (Kiwi) and his team even delivered it on father's day and were nothing short of fantastic through the whole process. I will definitely recommend Spa World."
"Hi, I am writing to let you know that Dianne has done a great job in getting us the spa we wanted, the service and advice was fantastic and bought on the day we walk in.(we were only looking) And Michael who delivered the spa is a great bloke and showed us again what to do and how to operate the spa, even made me demonstrate after he showed me to make sure I understood, He was a great teacher and nothing was a problem to him, Congratulations to Spa world and Vortex Spas for wonderful employees there should be more customer service like this."
"I have included a few pics as you will see my swim spa is positioned in my lush garden, just like being on a permanent holiday . Also I am very conscious about water quality and as you can see after almost 12 months it is as crystal clear as when we first installed it. I have had some questions over the past year & everyone has been professional & helpful . My main concern was resetting the timing so that I could optimise the “off peak “ power time & so my power bills are incredibly reasonable & so the joy of the spa out ways the small extra cost. All good."
"Who needs a holiday when you have this at home. Let me say “Buying a spa from SPA WORLD was the best thing we have ever done” We have holidays at Home from summer through to winter you can use it anytime and you don’t have to share if you don’t want to. Then again the parties are great too just makes our entertainment area perfect. Thanks SPA WORLD for talking my husband into buying one. However he would probably thank you for talking me into it. (I think we both were sold straight away. And thank you to Dorothy from Spa World at Campbell town for all your help with our spa. "
"Our swim spa was installed in February, 2011, and since then has been used almost every day, often more than once. I use it for aqua-aerobic exercises, my husband uses it for relaxation, and our grandchildren use it whenever they can. Our swim spa has been enclosed by a Paradise Room installed by H.V. Aluminium which allows us to use it in comfort all year round no matter what the weather. The Staff at Spa World were most helpful in assisting us to set up our spa – maneuvering it was a delicate procedure owing to a lack of space. We haven’t contacted Spa World since the spa has been up and running as we’ve had no problems."
"This has been the most amazing addition to our home. For entertaining, relaxing and even therapeutically, purchasing this spa was the best home-improvement we've ever made.Spa World's consultancy in selecting the right model for our needs, space and budget was very commendable. The delivery process was flawless and the after-sales service to get the water balance right and teaching us the right way to use all the handy gadgets has been absolutely outstanding.Anyone thinking about a spa should forget the comparison shopping and just go straight to the top of the industry. If you buy purely on price, you'll get your feelings hurt eventually. Buy on quality and with Spa World you might just get a price surprise too."
"Hi Elaine, we would like to thank you for your 'Excellence in Customer Service' and supporting us in choosing our new Spa World spa. Your time with us in the Canberra show room was not only educational to operating a spa, but also the benefits in purchasing a Spa World spa. Your approach to customers is 'second to none'. We're sure Spa World appreciates your professionalism and personable approach. We also need to thank your delivery team for their professional and team solution approach, unfortunately this level of service is not seen everyday. Since purchasing we have spent many peaceful and relaxing family hours in the spa over looking our garden and Canberra. Once again, thank you from the bottom of our hearts."
"We have recently received and installed a swim spa purchased from your company.. Fred Kalache looked after us perfectly throughout the entire process and it was his initial frank, honest and up front approach that steered us away from dealing with your competitors. He was knowledgeable about the 'hairy questions' and able to provide on the spot guidance on technical issues. When it became clear that alterations were needed to our order Fred expedited those without complaint or negativity despite the inconvenience these changes created. It is the behaviour and ethics of a company when things don't go perfectly that leaves a lasting impression. We are delighted to have our beautiful spa operating and by the entire purchasing process guided by Fred."
"It is with great pleasure that I send this email to thank all the people concerned with the purchase, delivery & instillation of our Azure Spa. Never before have we had so much money extracted from us with great pleasure in such a short period of time and in a very professional and courteous manner. Every stage of the procedure, from purchase, delivery and hand over was executed with professionalism. We would like to take this opportunity to thank everyone involved. We highly recommend Spa World at Seven Hills to everyone who is considering purchasing a spa. You won’t regret it. We are enjoying the Spa immensely and it is everything as it was described. Once again thank you Spa World and Vortex Spas."
"Hi Dianne Every time I visit Spa World in Campbelltown I’m always, yes always impressed with the friendly customer service and the professional advice I receive. In fact my whole Spa World experience has been fantastic! from purchase to their next day after sales servicing to the friendly service I receive when I drop into the store every now and then to pick up some chemicals etc to keep my spa well maintained. I just want to say thank you. If your boss does not know how valuable an asset you are to the business tell him/her to call me, and I’ll tell them. Keep up the great work Spa World, it’s no surprise to me that you are the best in the business."
"The value for money and the quality of customer service has been outstanding so far. Delivery was when requested and the guys dropped it into place ready to go.There have been a couple of small quibbles with the spa - but these things happen (it was a floor model so potentially all the moving around may have caused some things to come loose) - and Dianne and the team have been more than happy to assist and rectify the issues.All in all its fantastic to see the quality of the customer service that comes with a pretty large dollar investment on our part.It's not hard to give good customer service - but it's extremely rare in this day and age.Let the guys know - keep up the good work."
"I’ve had my spa for a few months now and I still think it’s as awesome as the very first day I got into it! I love all attributes of the Vortex Spa - especially the mood lighting and the many variables in which the spa operates. From a “ deep tissue” massage; to the “release the neck & shoulders tension” massage; to the “ so very gentle meditative” massage -- LOVE IT! I went everywhere - shopping for a spa! The more I looked - the more confused I became. I met David Abdel from Spa World at the Brisbane Expo, he is a wealth of knowledge. He put all my concerns to rest and we designed “my” perfect spa. Thanks to the team at Spa World - I have an awesome spa to relax in and enjoy with family & friends!"
"Please find attached a photo of our awesome swim spa pool and my 5 year old oldest son who couldn't wait a moment longer to get in there and start enjoying it, this photo was taken back in November 2011, we had just got the spa delivered earlier that morning, it is one of my favourite photo's as it show's how exciting it is to finally get the spa and start filling it with water, all 3 of my boys love it and have had so much fun in it the last 7 months we have had it, my oldest son has also progressed up two stages at swimming cause of the spa. I also want to thank all the staff at Spa World especially Finna at the Brookvale NSW store she made it such a pleasant purchase for us and always helping us with any question we have. "
"We absolutely love our swim spa - I can honestly say that it's changed the way we live. Since we completed our deck in October 2011 we have used our pool every single day, even if it's raining - we just move our umbrellas over the pool and relax under cover while the rain falls around us. The same can't be said of our neighbours who have conventional pools & have used them maybe a dozen times over the summer. We use our swim spa to relax, to catch up after a hard days work, to work out, and to help treat back, shoulder & knee injuries. Another pleasant surprise is the weight we've both lost swimming instead of vegging in front of the TV! We've been pleasantly surprised by how easy it is to maintain, and our electricity bill has risen a mere $75 per quarter - well worth the investment."
"I took delivery of my Xenon Spa from you guys in early December 2011.I was very happy with the calibre of customer service and knowledge at Spa World Warners Bay in helping me choose the spa for me i also was very happy with extra's included in my purchase. I consider my spa from Spa World one of the best investments I've ever made! It's great coming home after a long day and relaxing in and great for entertaining with a few spa party's had already the guests were very impressed! I had a small problem with my L.E.D perimeter lights and contacted you guys on the issue and the problem was sorted in no time at all! Great after sales service which impressed me even more! I would have no trouble recommending to anyone to chose Spa World for a spa purchase of their own. I have included two photos of my spa area as i could not fit it in to one."
"Thanks for your kind message. The spa has arrived and looks every bit the part in our landscape. My wife and I have been landscaping furiously in the last few months in anticipation of the spa’s arrival and many of our decisions in the yard were shaped around the position of the spa. Everything works the way we had hoped.As for the spa, wow, we love it and have decided that we should endeavour to us it every day. At least until the novelty wears off. The set up of the spa was a breeze and the guy’s at spa net were extremely helpful to our electrician.Now for the important part. I would like to tell you that the service and professionalism shown by Brett and Charlie at Warners Bay was a strong factor in us choosing to purchase a Spa world Spa. The Guy’s especially Brett had a very relaxed and considerate approach to us as customers, and never once gave us the impression that our questions or delay in committing to the purchase was a bother. They are a credit to your company. "
"I just wanted to shoot you through a big Thank You for the entire process of the purchase of the Spa. From 6 months ago you've been great with advice and general service. We didn't look at any other Spa, I was really comfortable dealing with you mate and I must say it was good to be able to support someone back after many years of support from you. I can't wrap Tom and his helper today as well. He did everything that he said he was going to do and both were great blokes and extremely helpful. I'll be happy to talk you guys up big time and confident in the knowledge they'll get top shelf service. AS you know in business, there are just some businesses that we all deal with that you just can't recommend due to your own credibility, but I'll be more than happy to recommend you to anyone that wants to listen. I'm sure this will give the family many years of relaxing pleasure……. Cheers Charlie, thanks a heap again and look forward to dealing with you for many years."
"Good Morning Lilly Just a quick note to say thank you to you for your excellent customer service during the purchase of our spa. The staff from Spa World are courteous spontaneous and diligent, they are consummate professionals in every respect. Its been a very good and easy going experience, with good communications all round and I feel this is a skill you guys have mastered. Jenny and I would highly recommend you guys to everyone and would be happy to take calls from potential customers to help promote your business. We think you are the leaders in this industry by a country mile. Additionally, I also want to thank the guys who delivered the pool spa to site, they were terrific, friendly and well mannered and have real a positive nature about them. My installation was a difficult and tight as it was going to be set into the ground, I am happy to say it was handled very professionally. Jay and his offsider manoeuvred the spa to the exact position I wanted which was great. Once again thank you for a great experience, cheers!"
"Just wanted to take this opportunity to thank Tony and Di from Spa World in Gladstone for providing us with the information, products, and friendly service that helped us choose and set up our swim spa that we purchased from them.Our spa was delivered promptly, professionally, and ahead of schedule which was a stand-alone quality that we hold in high regard. Tony and Di traveled to our property out of town to do the chemical testing and hand over after hours as we weren’t available during the day, and not only provided the chemicals, tips and techniques for keeping our swim spa clean and in good working order, they were also happy to answer an endless list of questions.After sales service has been ten out of ten every time we visit Tony and Di at their store. We only buy our pool chemicals and filters from them as their prices are more then competitive and their store is in a central location. Further more I wouldn’t and don’t hesitate to recommend Spa world Gladstone to any one that is thinking about buying a spa and hope that they can enjoy theirs as much as we do ours."
"I would just like to express my satisfaction with the service I have received from the Spa World service centre. I rang the service centre yesterday regarding a problem we faced with our new spa - it wasn't heating and the filtration didn't appear to be running properly. I spoke to a very helpful man named Paul. Paul logged our issue within minutes and when I hadn't heard from the Spa Net people I texted Paul and he followed it up instantly. Within a few hours I got a call from Spa Net and the man I spoke to on the phone was extremely friendly and helpful. All that was wrong was that a setting had accidentally been turned on. We fixed it and within minutes the Spa was back to working properly. I found the friendly service by both Paul and the gentleman at Spa Net extremely prompt and helpful and I'm very thankful it was dealt with so quickly and efficiently. I wouldn't hesitate to call again if I ever had a problem. We have been very satisfied with the service we have received from Spa World in the past few months and would definitely recommend them to friends."
"To whom it may concern, Last year we had purchased a hydrotherapy vortex spa from your Tullamarine show room, we spent a lot of money on your product and I have got to say that the service that was provided was at very high standards. My occupation as a guest service manager at a 4.5 star hotel allows me to say that Alan from your Tullamarine show room is an asset to your company going above and beyond all odds just to help us and make us satisfied, not only was he there for the delivery but when things got bad with a wrong delivered spa he acted on it and made sure the correct one was delivered on the same day staying there until everything was functioning properly which ended up for him to leave at 7pm. His attention to detail and following up with us making sure we understood the way the spa works and any questions that we had were answered with no hesitations. Spa World as a company should be privileged to have such an outstanding staff member, my wife and I wish him the best of luck in rising up and for him to continue providing such outstanding service. Once again thank you Alan for everything."
"In May 2011 we purchased a spa, Hydrozone Pro, from Spa World. Our initial contact with the team was at the Canberra Show and we were very impressed with the professional and friendly way in which they talked about the products. David Abdel was the salesman who helped us right from start to now. Once again his friendly and professional manner and the information he provided us with helped us to make the decision to purchase this spa. Despite a few little hiccups to start with, all dealt with swiftly and efficiently, we have enjoyed and continue to enjoy our spa. In July, after setting up the spa and enclosing it in a room, we started a swim school. The 'pool' end of the spa is excellent and works well with both teaching babies and training competent swimmers. The 4 jets enable the children to swim longer distances and have lots of fun on pool noodles. Use of a swim harness allows even more to be achieved. The spa end helps very timid learner to cope as it is less challenging for them. Everyone loves coming for swimming and are very comfortable in the warmer water we provide. We have nothing but praise for the team at Spa World and would not hesitate to recommend them to anyone wishing to purchase a spa."
"Dear Dianne Good to touch base with you again. Our spa is performing perfectly and we are using it basically every day, including through winter when outside temperatures often drop below zero. We are particularly happy with the therapeutic benefits from the spa, which has helped Olga fully recover mobility after several operations which could have left her with restricted movement. A while ago we left the following feedback on your site: "Excellent experience in every respect. We ordered a spa from the Campbelltown NSW branch of Spa World a year ago. At the time, Spa World's very helpful representative (Dianne) fully explained the models available and the options to consider. The spa was delivered on time and in excellent condition due to careful handling and first class protective packaging for road transport. Three subsequent [Spa Store] on-line orders for consumables (the spa is used most days including right through winter) have been dispatched very promptly and the packaging was first class. Overall, our experience has been very positive." We can only reiterate our complete satisfaction with your first class service which began when you went out of your way to meet us outside normal working hours and continued with your attention to detail when we placed our order with you. As a result everything went to plan. Subsequent on-line purchases of consumables which included filters and water treatment products went perfectly too, confirming our belief that your company is an excellent and highly reliable firm with which to do business. As needs arise, we will not hesitate to make further purchases from you. Very best regards,"
"Hi Andrew, Thanks for asking; you must have read my mind! In answer to your question, we are absolutely thrilled to pieces with our purchase of our Vortex Azure spa! We cannot be more happy with our purchase and choice. Adam and his team, Brett, Charles, Gerry and David have been exemplary in their service and advise to my husband and myself. Because I have a disability it was imperative that I chose the right spa for my needs, and Brett even stayed late to ensure I could test my capabilities physically in accessing the spa in a private time for me. This was so important, and so appreciated by us. We actually made several window shopping visits before our serious decision making time, and we were always made to feel welcome and comfortable in just our browsing phase, and never under "sales" pressure. When we finally decided and ordered, our next step of delivery and installation was again handled in a professional, friendly, amusing way by Gerry, the gentle giant who, like myself, likes a glass of Moscato in the afternoon! (sorry, Gerry!) Finally, our after sales service has been stress free, thanks to David and the Sales team of Brett and Charlie. As a person with chronic pain, I can't tell you how much relief I have received from our spa use. I can target areas of pain and adjust jets individually, with strength and intensity, which is awesome. Only really bad weather keeps us away, and each day we breathe a sigh of relief upon entering our little haven of hot pleasure...you're never too old, apparently! Once again, thanks to all involved, from go to whoa; you are awesome! Yours faithfully,"
"Back in April 2011 we purchased a Cyclone Monsoon Spa from another outlet.When we started using the SPA we realised that it was not as comfortable and relaxing for us as we thought it would be. It was not an easy SPA to get in and out of because of all the contouring seats, and it did not have any kiddies seats for our young grandchildren. That was a mistake at our end, for not taking notice of that issue when we purchased the SPA.In November 2011 we visited the SPA WORLD Showroom at Seven Hills, that is when we met David Abdel. We told David our issues with the Spa that we had. He was very understanding and understood where we were coming from with these issues. He showed us the Swim Spa which had arm rest on the lounges, and kiddies seat. I immediately said that is what we want, but not that size. He said that SPA WORLD was in the production of manufacturing new Spas with the arm rest and had the kiddies seats.David informed us that there was limited maintenance that had to be done with the spas due to the modern chemical systems that Spa World had in place.After several visits to the showroom and seeing David who assisted us with all our questions we decided to purchase the Vortex Spectrum.We would like to say thank you to SPA WORLD and to give David credit for his professional approach to customer service.David arranged for Joe to set up the SPA with the chemicals a few days after delivery.As there is very little maintenance that needs to be done with the Spa, the water stays crystal clear and that gives us more time to enjoy the Spa, as David had mentioned. The Spa looks fantastic at night with all the jet lights on.You could not go pass David Abdel's, (Retail Sales Manager) professionalism and approach to his skills and advice on purchasing a Spa, as he has knowledge and understanding of how a SPA works.We would not hesitate to recommend to our friends to visit SPA WORLD for their purchase of a SPA.We are very happy customers."

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