What to look for in a spa and swim spa store (Tips, advice and more...)

Like other retail sectors – there can be a big difference in the quality of service between one spa retailer and the next. 

To ensure you have a positive and successful spa buying experience – it helps to know what to look for in a spa store.

Listed below are the top things to consider when choosing where to buy your new spa or swim spa.

With over 30 years' experience in the spa and swim spa industry, we have a good idea of what makes a good, great and excellent spa store. We also know what to avoid in the spa retail sector! 

Which is the best spa store?

A spa or swim spa is a big investment. You'll want to make sure you buy from a trusted company with a good reputation, that offers extensive warranties and who will stand behind their products should anything go wrong.

Before you go shopping for a spa or swim spa in Australia, have a look at the checklist below and see how the companies you're looking at stack up.

If you find they don't check many boxes, maybe keep looking till you find a retailer who does.

1. Honest and trustworthy salespeople 

The salesperson should offer a great level of care, be knowledgeable about the products they offer and spend time asking you questions to help you determine which is the best spa or swim spa for you.

2. Bricks and mortar stores 

Buying from a company that has a physical store, compared to one that only sells online, has many advantages. You can build a relationship with the retailer, view and try out their products and they can’t avoid you if you have any problems with your purchase.

3. A large well-stocked showroom

Typically the bigger the showroom the better because you’ll be able to consider spa options from a number of brands.

4. Time in business

Has the company been around a long time – 10 to 20 years? They should have been operating for at least as long as the longest warranties they offer.

5. Specialist knowledge and expertise 

A retailer that specialises in spas or swim spas is more likely to have the knowledge and expertise to help you make the best decision. If the showroom is in a garden centre or they also sell building supplies and swimming pools, then they are not a spa specialist.

6. Clean and well-organised stores

The company's showroom should be well organised, well laid out and clean.

7. A darkroom on site

Many spas have lighting features that can only be experienced at night. A showroom that has a darkroom is the only way to test this feature out before buying.

8. Convenient location with lots of parking

Stores that are easy to reach, have plenty of car parks available and aren’t too far from other spa stores you’re looking at can make the buying and selection process a better experience!

9. Customer reviews on trusted review sites

When it comes to buying a spa – we always recommend customers conduct their own research into the retailer before making a purchase. 

An online search of any relevant discussion forums, news items and review sites will provide an indication of whether the company you are dealing with has a strong reputation within the industry. 

As a starting point, look for stores with more positive than negative reviews on trusted review sites like TrustPilot.

10. Transparent pricing

Prices should be listed on their website so you can compare them with others before visiting the showroom. We believe in fair and transparent pricing. If a company chooses not to publish pricing we always wonder why. The prices for all Spa World™ products are on our website.

11. A virtual showroom for online tours

It's not always easy to get to your local showroom so the company you’re thinking of buying from should offer guided and self-guided virtual showroom tours. 

12. Decent warranties 

A warranty is a written guarantee issued to you by the retailer or manufacturer, promising to repair or replace your spa if anything goes wrong within a set period of time. 

As a minimum you should expect:

  • Jets: 2-5 years warranty
  • Plumbing and heater: 2-5 years warranty
  • Pump and equipment: 2-5 years warranty
  • Acrylic surface: 5-8 years warranty
  • Shell structure: 8-10 years warranty
  • Frame: 10+ years warranty
  • A 60-day money-back guarantee

13. After-sales support

Another important thing to consider when buying a spa is the level of after-sales service offered by the retailer. 

All spas will require consumables and after-sales support over their lifetime. Many retail groups nowadays have an integrated parts and consumables division. The best retailers offer 7-day support via a centralised call centre.

Next steps...

We hope this article has given you a good idea of what to expect from a spa or swim spa store.

For expert advice, come and talk to us at your nearest Spa World™ showroom or contact us now online.

With over 30 years in the industry, we are experts in spas, swim spas and saunas and are passionate about health and wellness. We back every product we sell with industry-leading warranties and offer a ‘no-risk’, 60-day money-back guarantee.

Download our Spa Buyer’s Guide below for more tips, ideas and advice on finding the right spa or swim spa for you. 

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