Spa World - Braybrook, Melbourne, VIC

We recently visited the Braybrook store to look into buying an outdoor spa, and we were fortunate to meet Doris. From the very beginning, she made us feel completely comfortable and at ease. Doris was extremely supportive, transparent, and patient in explaining every detail — from the spa features to council requirements and the ongoing costs involved. Because of her honest and clear guidance, what initially felt like a complicated and overwhelming process turned into an easy and exciting experience. Doris gave us the confidence to make an informed decision without any pressure. Thanks to her help and the support from Spa World, we happily placed an order and paid a deposit for our Vortex Mercury 5-seater spa. We couldn’t be happier and highly recommend Doris and the Braybrook team!

We recently purchased a 3400 Vortex pergola from Spa World. It is now installed on our new decking and we are very pleased with the quality and the look of it. Doris Nedelko of Spa World Braybrook took my initial enquiry call and stayed with me throughout the procurement process. Doris was great to deal with, has excellent product knowledge and was a pleasure to deal with. Thank you Doris and Spa World.

Doris from Spa World Braybrook went above and beyond in helping us with our 6M Hydrozone swim spa with clear lift and heat pump purchase. Her knowledge of all of the Spa World products was first class, her assistance in helping us decide what suited our needs best was greatly appreciative. In helping with our choices Doris organised a trial in one of the onsite Aqua lap display swim spas. This trial was great and it helped us with our decision making process, we ended up choosing the Hydrozone swim spa instead of the Aqua lap swim spa as it suited our needs better, at no time did we feel pressured to buy.  Throughout the decision, sales, permits, delivery and installation process and aftercare service, Doris was onboard providing us with assistance and guidance. We are absolutely loving our swim spa and must say the clear lift is a deal breaker as this enables us to use the swim spa without having to have someone to help lift off and put back on the covers, absolutely worth the extra cost. 

Our whole experience with Spa World was fantastic. We met Tom at the Spa Show in Melbourne & he was such a great help along with his brother Nick who I met a little further down the track. Without a doubt the most valuable person in this whole process was Diann Jones in the Certification Dept who organised all our permits etc through the council. We were reluctant to pay the extra $$$ for this service but it was without a doubt the best decision. Diann went above & beyond to help us at every stage & helped ease my stress levels when dealings with Council & Surveyors was difficult. She is an absolute gem. What a huge asset to your company she is! Also our Platinum Handover was done by the charming Scotman Alex. He is a great guy. So helpful & explained things so simply & really took the time to make sure we understood everything. We're still learning as we enjoy our new Swim Spa. Thanks to all who helped us along the way!

Our experience at Spa World Braybrook was absolutely fantastic. Nick Whyte had every answer to every question and was so helpful in working out what suited our spa needs best. Nick was an amazing salesman who wasn’t pushy in any way, and genuinely wanted to sell the best product for us. His post sales attention has also been exceptional. Nick is always available to answer any questions or concerns that we have. Nick was very friendly and humorous, making the visit to spa world all the more fun for my kids. Thanks Nick!

Doris is very knowledgeable, we came into the Braybrook store, and we learned lots about spas, she helped out to find the right spa for us and our family! 

Doris is a LEGEND!! Answered all our questions and made the selection and purchasing of our spa simple and pleasant experience. Looking forward to when it is delivered!!

I have ben a Manager of multiple companies from 1988 to 2014 and I wish to say Doris would b the best sales person I have ever dealt with. Originally I was in the process of purchasing a spa from another company but Doris appeared on the scene and convinced me to purchase one from her. The one at the other company was cheaper but Doris upsold and now we have purchased one from Spa world. I have to say Doris was excellent in every way. Her sales pitch was delighful to listen to, her explanation of every step of the process was admirable and her follow through excellent. My wife and I think she is absolutely the best sales person ever. Her attention to detail was superb and she presented her company with total excellence. After dealing with Doris I would strongly recommend to anyone to buy their spa from Spa World, (and Doris). Congratulations to the company for hiring such a person. My name is Owen Russsell

Nick helped me out with with my spa and water maintenance today, top bloke!

Doris was very helpful in helping us purchase a spa, and also helping with all the information required to have it installed. Highly recommend going to see Doris if you are looking to purchase a spa.

Easy to deal with always there to answer any questions know there products they sell

Went to Spa world Braybrook with my partner with a million questions about spa’s. Doris went above and beyond to help us out and find the answers. Highly recommend Spa world Braybrook for all of your spa needs.

Doris @ Spa World made it an easy process with her knowledge and experience of what was required. From beginning to end nothing was too much to ask and we did change what we wanted to do but her patience and understanding was tremendous. Could not have asked for an easier or better outcome.

We had an excellent experience at Spa World Braybrook. Doris was extremely thorough and helpful, really taking the time to get to know what we wanted and helped to guide our purchase. As complete novices purchasing our first Spa Doris made us feel at ease and answered our many questions with patience and a wealth of knowledge. She has followed up with us through the process providing assistance with getting the trades we need and helping coordinate delivery - we highly recommend Doris from Spa World for all your spa needs!

We went to spa world Braybrook looking for a pergola. The sales person Doris was extreamly knowledgeable and answered all our questions. Some questions I had, she took extra effort to give me the information I wanted straight away.

My experience at Spa World in Braybrook, with Nick Whyte as our sales representative, was exceptional. Nick was knowledgeable, attentive, and provided excellent customer service throughout the purchasing process. He took the time to understand our needs and preferences. The showroom had a wide selection of high-quality spas, and Nick's expertise helped us make an informed decision. We couldn't be happier. Overall, I highly recommend Spa World in Braybrook especially with Nick Whyte's outstanding service

Doris Nedelko at the Braybrook store was great to deal with. She was very helpful and knowledgeable. I'm now awaiting the arrival of my new Prestige Vortex sauna. Thank you, Doris

I could not recommend the services of Tom and Nick enough. I recently purchased a spa with them and was blown away with their knowledge and kindness.

What a fantastic experience we had today at the Braybrook store. Having purchased a Vortex swim spa some time ago, we popped in for some advice. The knowledge was incredible and we could not be happier! I believe the salesman was Nick, thanks again mate!

Fantastic customer service!!! Sales member Nick was amazing had great customer service and was extremally helpful. Nick gave a great representation of the company and has defiantly made me a returning customer and will for sure be recommending Spa World Braybrook.

Doris was great to deal with, very friendly and explained everything in detail.

What an amazing place to shop for spa and Vergola … love it

Doris at the Braybrook store is an absolute star. She is extremely knowledgeable and we had complete confidence in her as she guided us to the perfect spa for our family. I would absolutely recommend Doris to anyone interested in purchasing a spa. Thank you so much Doris.

After extensive researching for a Spa and first port of call was spaworld Braybrook and that’s a far as we needed to go. The service from Nick was fantastic and the package he put together was awesome.Nicks knowledge and professionalism was second to none. He made us feel comfortable and not pushy at all. Would highly recommend spa world Braybrook and Nick to anyone looking at getting any kind of spa

Very nice show room and service. Nick W was very helpful, friendly and patient showing us around the cool features those nice spas have.

Amazing service and follow up by Doris (the sales consultant). Confirmed the order and then followed up with the warehouse to ensure it was shipped within a few days (to meet a weekend deadline). VERY happy!

awesome service and aftercare from Doris at the store in Braybrook. All questions and concerns were answered, I could always reach Doris and also the after sales service from Joanna and Livi was/is 5star .. such a large investment requires knowledge and support and we received this from the start to current

My wife and I have been to MANY spa retailers and Nick at Spa World in Braybrook is hands down the most helpful, knowledgeable and friendly person we have come across. He gave us full faith in the product we purchased and we are very happy with the whole process. Thank you Nick!

Thank you so much to Nick who helped me pick my spa. He was extremely helpful and his customer service was amazing. Thanks again Nick for your help

Great experience purchasing our new Jacuzzi with both Theo at the Dandenong store and Doris at the Braybrook/Tullamarine store. Both very were very helpful and had lots of great advice.

I ordered my swim spa today. The showroom is very well-stocked and convenient to get to and park the car. Doris was very helpful and answered all my questions. Apart from the great service she was very obliging with price and threw in a free wifi kit as well as part of a current promotion. I would thoroughly recommend Spa World Braybrook!

We would like to thank Tom for helping us choose a Sauna & Spa for our needs. We are sure we will enjoy them for years to come. Bruno & Immy.

We love our new spa and were very happy with the service provided by Doris. She helped us every step of the way including a follow up when we had questions.

Spa World have been fantastic and assisting us in purchasing the right spa, but they have also been very supportive and available with all our questions in the preparation for the instal. Doris in particular has been a gem taking all of my calls with my ongoing questions and does so with genuine warmth and enthusiasm! Thanks for guidance Doris!

We rocked up to the Tullamarine store knowing nothing about buying a spa. After looking at the huge range we decided a swim spa would best suit our needs. Best decision we ever made. Being complete newbs in the spa game, we had 1000 questions, but every one of them was answered patiently by Tom - and always with a smile. 3 months after it arrived, we went to the Braybrook store as we had more questions, that we felt a bit dumb for asking, but Tom was there to answer them all again. I couldn’t recommend his service & knowledge highly enough. Thanks Tom and Spaworld for our new toy. Sam & Narelle

From the moment we walked into the showroom we felt comfortable and knew that I didn’t really need to shop around. Tom was super helpful no eating time! The process was simple, communication was amazing from the purchase to the delivery- even got a follow up call to check that everything was ok! Thanks so much for a wonderful seem less experience!

Highly recommend. From the first interaction with Tom on ordering our new Vortex spa to the lovely office staff dealing with logistics and the very personable and helpful delivery guys on getting the spa onsite to country Victoria snd setting it all up and explaining how it works. Everyone was attentive, helpful and responsive. We are thrilled with our new spa and definitely made the right choice going through Spa World Braybrook & Tullamarine.

Great professional advice and after sales care provided by Tom Whyte. Fully explained all features and benefits to allow us to choose the right spa for our needs. Thanks for your great service Tom!

Tom has been amazing to deal with. Very professional and helpful throughout the purchase of our Spa. We had a lot of questions, being new to spa ownership. Tom's communication was second to none and he guided us in making the best decision. We also purchased a outdoor fire and shade sail as we new Tom would be the right person to help. I would highly recommend

We purchased the Palladium vortex spa from SpaWorld SA. Tom and Ruby’s knowledge and service has been excellent, especially when setting up the spa Tom took many of my phone calls on a Sunday! As for the Palladium spa experience …WOW, this spa does not disappoint. Stacks of room for everyone and so many massage options. Highly recommend.

Thank you to Tom @Braybrook Spa World for making our buying experience so easy. It was actually only meant to be a spa research day, I’d previously done a lot of research online and we had been to quite a few spa stores in Melbourne and Geelong, but once we got to Spa World we knew that Tom really knew what he was talking about, he answered all our questions and gave us so much confidence in choosing the perfect spa for us.

Great advice and follow up. Tom was really helpful. A pleasant change to deal with a company that is focused on the customer's needs

Was recommended Spa World by a mate who'd gotten a good deal last year. Spoke with Nick who was very easy to deal with and wasn't pushy at all which made the process extremely good to go through. I'm also very happy with the price and warranty details. New showroom is great as you can try the spas and saunas out.

Visited Nick at the new spaworld shop in Braybrook, great range and advice, would highly recommend!

Had an amazing experience with Tom the sales representative. He was very informative and knowledgeable, he guided me to purchasing the right spa that fit all my needs and requirements. From purchase to delivery to installation, the process was faultless! I would recommend Spa World to family and friends in the future.

Went into the new showroom and was impressed with the range of spas on show. Friendly staff and comprehensive knowledge of their whole range. Couldn’t be happier with the Nitro HP Avante that Tom and Nick helped me select. Can’t recommend the whole experience enough!