Congratulations on the purchase of your new spa, swim spa or plunge pool! We hope it brings you and your family many years of enjoyment. While you wait for delivery day, there are some things you need to know...as we explain below.
Before your spa is installed, there are some critical safety and technical considerations we need you to be aware of to help us ensure a smooth, stress-free delivery and installation process.
We advise you to read this guide carefully, before delivery, so you are fully prepared in advance and can make sure everything goes to plan – avoiding unnecessary disappointment or added costs.
In this pre-delivery guide:
Our Spa World Concierge Program is a personalised customer-care service designed to make your spa purchasing and ownership experience simple and stress-free.
When you buy a spa or swim spa from Spa World, we will match you with a single point of contact–aka your Spa World Concierge–who has the expertise to be your personal guide from purchase through to post delivery.
Watch the video below to learn more about the Spa World Concierge service.
Owning a spa or swim spa should be a relaxing and fun experience. To make sure it stays that way – please read this safety information carefully, before your spa is delivered.
Local pool safety guidelines must be followed for all pools, spa pools and swim spas. Fencing and barrier rules can differ from state to state. Consult with your local council to find out the fencing rules in your area.
Never position a spa, swim spa or any other type of pool near overhead cables or power lines.
All electrical work needs to be carried out by a licensed electrician and must conform to all national, state and local electrical codes in effect at the time of installation. If the supply cord on your spa is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
If you are installing any metallic item within arm’s length of a spa or swim spa you may require equipotential bonding to be performed by a licensed electrician.
Please click the button below for more details.
Please note that organising an electrician and associated costs are the responsibility of the spa owner. Spa World does not offer an electrical service.
Refer to your spa model tech pack for electrical information. Please provide this tech pack to your electrician.
Our delivery team will assess your site at the time of delivery and will make the final determination if the site is safe. If you have questions or concerns, please contact your Spa World Concierge.
Where your spa or swim spa is positioned on your property is the second most important decision you’ll make – after deciding which spa to buy. In fact, some would say it is the most important decision as the position often determines the size and type of spa or swim spa you buy.
There are some things you’ll want to consider when deciding on where to install your spa or swim spa.
Things to consider:
Watch the video below to learn more about positioning your new spa or swim spa.
Before we can deliver your spa, we need to know what the access to your property is like and if there are any hazards or specific equipment requirements our delivery team should be aware of. Without your property access details, we cannot deliver your spa.
Please watch this short video below to learn about the information we need you to send us, to ensure a safe and smooth delivery.
Your spa needs a solid, flat, level foundation.
If the foundation is inadequate, it may shift or settle after the spa is in place causing stress to the spa shell and cabinet which will void the warranty.
Always consult your building professional for advice about your specific circumstances. All work needs to be carried out within the guidelines of your local building regulations.
Refer to your spa model specification sheet for weights and dimensions. Simply search the model name on the Spa World website and scroll to the specification section to download the specification and tech pack.
The three most common foundation types:
Concrete slabs. Portable spas under 3.5m need 100mm minimum reinforced concrete. Swim spas and spas larger than 3.5m will need a 150mm minimum reinforced concrete pad.
Timber decks. Decks must be designed and built to local building regulations by a registered builder.
Inground spa and swim spa pits. If your spa or swim spa is in a pit you need to consult with your local builder/contractor regarding drainage and concrete slab.
All spas and swim spas must have adequate drainage around the foundation to ensure that the spa or swim spa is not flooded. Consult your builder or landscaper. Flooding is not covered under your spa warranty.
Your spa must be positioned to allow for adequate service access on all sides of the spa. It is imperative that all cabinet panels around your spa can be accessed and removed for servicing.
Specifically, careful consideration is required when installing your spa in a deck.
It can take one or two weeks after receiving the balance of your payment before we can schedule your delivery.
Acceptance of possession is required as soon as your product has arrived in our warehouse.
If your spa is being delivered, our delivery team will contact you to arrange a suitable delivery date and time.
Our delivery team will make one drop off to deliver your spa or swim spa. If they are required to come back to reposition the spa for any reason other than through fault of their own, an additional delivery fee will be charged.
Heat Pumps are optional extras for spas and swim spas. Please be aware that they are not compatible with all spas.
What to know before a heat pump installation:
*Western Australia customers have the heat pump installed at the time of delivery.
Please note: Out of area spa deliveries DO NOT include heat pump installation. You will need to organise and pay for this yourself through a local plumber or electrician.
Click the button below to check out our articles and videos on what to expect at handover plus how to set-up and get the most out of your spa or swim spa.
We hope this information has been helpful. If you have any questions or concerns over the delivery or installation of your new spa or swim spa, please contact your Spa World concierge.
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