Top 6 problems with spa pool jets and how to fix them

Smells, black flecks, foam, weak pressure and jets that won't stay put. Here are the six things that go wrong with spa pool jets, what causes each one, and the fix you can do yourself before booking a service call.

Hydromassage is the reason most people buy a spa in the first place, so jets that smell, foam, splutter or fall out of the wall are worth sorting quickly. The good news is that most jet problems are water care problems wearing a disguise, and you can fix them yourself in an afternoon. Work through the six below in order.

If you get to the end and the jets are still weak everywhere, that's the pump, and that one belongs to a technician.

In this article, we’ll cover:

1. Why does my spa smell when the jets are on?

A rotten egg, fishy or dirty sock smell when the jets run means bacteria have built up, usually from low sanitiser, unbalanced pH, or organic matter sitting in the lines behind the jets. Shock the spa, clean the filters, and balance the water. Don't use the spa until you've found the cause.

Odour is the earliest warning sign your water care routine has slipped, and it's the one owners most often try to mask rather than fix.

"If you notice an unusual odour when the jets are on, it may be time for a quick refresh of your spa’s plumbing. A simple shock treatment and regular sanitisation will keep your water fresh and inviting."
Mario C.
Head of Technical Services

Solution: How do you get the smell out of spa jets?

  • Test the pH and alkalinity - Unbalanced water produces a stale, pungent smell on its own.
  • Check the sanitiser level - Dosing your spa with the right amount of sanitiser daily kills bacteria and other smelly substances. Ensure you follow the manufacturer's dosage instructions on your sanitising product.
  • Do a spa shock - Shocking the spa is essentially a super dose of sanitiser and helps break down waste and organic contaminants, and quickly kills the bacteria in the spa water.
  • Drain your spa - If you haven’t drained your spa for quite some time, you might want to skip the steps mentioned above. We recommend changing the spa water every four to six months for average users and sooner for heavy users.
  • Check your hot tub cover - Overtime, spa covers trap water. If you noticed your spa cover becomes heavy, it might be the source of the bad smell. You can try to dry out the spa cover, in most cases, you’ll need a replacement.
  • Clean the spa filters - Skin care products, body oils, and other chemicals clog the filters. You can remove the filters from the cartridge and give them a nice clean. Please note that Vortex® Purezone and Jacuzzi® micron filters cannot be cleaned and must be replaced every 3 months.

2. Why do black flecks come out of my spa jets?

Black flecks are mould and mildew that have grown on organic matter inside the jets and pipework. Cleaning the shell won't touch it. You need to circulate a pipe degreaser through the plumbing, then drain, rinse and refill.

Flecks tend to appear after a spa has sat unused, or after a long stretch between water changes. They're unpleasant but straightforward to clear.

Solution: How to clean mould out of my spa jets?

  • Fill the spa pool with warm water. Make sure the water is at least two inches above the highest spa jet.
  • Add a cleaning solution or a pipe degreaser to loosen up the moulds from the pipework. Please follow the dosing instructions on your pipe degreaser and the instructions on the label.
  • Allow the jets to run for at least fifteen minutes and let the water sit for another ten minutes.
  • Drain the spa completely and rinse the spa pool with fresh water to remove any cleaner residue. Then, clean the spa shell with a soft cloth.
  • Refill the spa with fresh water and add water chemicals as instructed by the manufacturer.

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3. Why does my spa pool foam up when the jets are on?

Foam forms when pH and alkalinity drift out of range, or when the water has thickened with body oils, sweat and personal care products. Test and correct the water first, clean the filters second, and use an anti foam product for immediate relief.

Anti foam clears the symptom in minutes. It won't fix the water, so treat it as a stopgap rather than the answer.

Solution: How do I get rid of foam in my spa?

Spa foam is a common problem that has an easy solution.

  • Test the water and make sure that it is within the ideal range. The ideal pH level is between 7.2 to 7.8, and between 80 to 120 ppm for alkalinity.
  • If the pH and alkalinity levels are within the ideal range, remove the filters from the cartridge and give them a good clean. Please note that not all filters can be cleaned and must be replaced.
  • You may use an anti-foam solution to easily remove the foam.
  • If none of these steps work, draining and refilling your spa with fresh water is necessary.

Watch: How to fix spa foam

4. Why are my outdoor spa jets not working?

Jets that have stopped completely usually point to a clogged filter, a circulation pump problem, or a water intake issue. If only some jets are dead while others run fine, the cause is at those individual jets: calcium build up, chemical damage, or a jet face that's been twisted closed.

Check in this order and you'll find it faster: jet faces first, then air controls and diverters, then the filter, then the pump. Each step takes seconds and rules out the one below it.

Solution: How do I fix my spa jets that are not working?

  • Remove filters from the cartridge and give them a good clean. Clogged filters, can reduce the flow of water through the circulation pump, resulting in less water pressure for your jets. Clogged and dirty filters also put an extra load on your pump, meaning it has to work harder - this can shorten the life of your spa. Please note that not all filters can be cleaned and must be replaced.
  • If the jets aren’t still working after cleaning or changing the filters, the problem might be the circulation pump. To identify if the circulation pump is working, look out for water movement or remove the side panel so you can hear the pump running. You may need to replace the components in the pump or replace the pump completely.
  • If some of the jets are not working, soaking the jets in white vinegar and water solution might solve the problem. Before removing the jets, please make sure to follow the manufacturer’s instructions.
  • If jets are too clogged or worn with age, cleaning them may not be the best course of action. Replacing the jets with new ones is needed.

5. Why are my spa jets weak?

Weak jets across the whole spa usually mean an air lock, a clogged filter, or calcium build up narrowing the pipes. Weak jets in one spot usually mean a loose, clogged or worn jet. Check your pressure settings first, because plenty of weak jet calls turn out to be a control that was never turned up.

Pressure that returns and then fades again is worth paying attention to. That pattern points at flow restriction rather than a setting.

Solution: How to increase spa jet pressure?

  • Pressure features- Most spa pools have pressure features that enable you to personalise the spa’s water pressure. Before taking any troubleshooting steps, you might want to check the settings or pressure features of your spa.
  • Loose jets - If some of the jets got loose, just slightly twist and tighten the face jets.
  • Clogged jets - The spa jets accumulate dust and debris over time. Giving them a good clean often solves the problem. Please refer to the jet cleaning guide above.
  • Worn-out jets - If there is too much calcium build-up in the jets, cleaning them may not be enough. Replacing the jets might be the best solution.
  • Calcium build-up in the pipes - When the calcium or pH level of the water spa isn’t balanced, the pipes will eventually accumulate calcium that blocks the space for water to flow freely. To determine if this is the case, test the water if the calcium and pH content is higher, if yes, you may use a descaler to soften the calcium that has hardened in the pipes. Please follow the manufacturer’s instructions when using the descaler solution.
  • Airlock - An airlock happens when the air trapped in the pump or pipes prevents the pump from pumping water. You can release the air by slightly loosening the barrel union until the air hisses and water comes out. Then, tighten the barrel union back up. If an airlock happens, your spa controller should show Error 3 or 4.

6. Why do spa jets pop out?

Jets that won't stay seated are broken, worn, incorrectly positioned, or not screwed in properly. Chemical build up around the jet body is the most common culprit, because it stops the fitting gripping the socket. In most cases the fix is a replacement jet.

Solution: How to fix falling spa jets?

  • Slightly twist the jet face to tighten or fix how the jet body is positioned in the socket.
  • If the jet is still unsteady, remove the jet from the socket and check for wear or chemical build-up around the jet's face and body.
  • If there is a chemical build-up, the fittings of the jets will not hold properly to the socket and that’s what causes the jets to pop out. In most cases, replacing the jet would be the best solution.

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"Jets that keep popping out are usually due to chemical wear or improper installation. In most cases, replacing them is the best long-term fix."
Mario C.
Head of Technical Services

Frequently Asked Spa Jet Questions

How many jets should a spa pool have?

The answer to this question depends on how many pumps your spa pool has. Why? Because the pump is responsible for supplying the water to the jets. To achieve a good hydrotherapy level, look for a spa pool with a single dedicated massage pump for every twenty to thirty jets.

For example, a 5 or 6-seater spa pool that has 55 jets would need at least 2 pumps to supply sufficient water pressure.

In Summary

Spa jets may be one of the smallest parts of your spa pool, yet they play an important role in your overall spa experience. The jets are what make the spa pool.

We hope this article has helped you solve your spa jet problem. Although most spa jet problems are easy to fix, if you need expert advice please call a spa pool expert to prevent any further damage to the jets and your spa pool itself.

Got more questions?

Talk to us on live chat, or email us your spa questions and we'll be happy to help!

Article authored by: Jennifer Yanga

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