Why is my order on hold?

Have you recently ordered a spa or spa accessories and now find your order on hold? We can provide clarity on the reasons behind this delay and help you move forward. Keep reading!

There are two main causes for your order to be on hold.

1. You have ordered a spa cover and we require measurements in order to complete your order

To resolve this, please complete our cover measurement form.

2. You have not completed payment

To progress your order, login to your account and pay any outstanding balance on your order. Or you can call us on 1300 969 497 and we can take your payment over the phone.

Got more questions?

Talk to us on live chat, or email us your spa questions and we'll be happy to help!

Five Star Trust Pilot Rating

We are proud that Spa World customers have given us a Five Star Trustpilot rating.