Spa World - Underwood & Brisbane, QLD

Huge thank you to Michelle from Underwood Spa World. She worked with us over many months as we’re making the decision to buy what was right for us. Michelle was patient, extremely knowledgeable, and listened to our needs as customers and importantly people who were investing our hard earned money and needed to get it right. Michelle supported us choosing, personalising, delivering and setting up our spa. She was available and so helpful. Thank you Jeff from delivering, Don the wonderful technician and the whole team. Amazing service throughout. We are so grateful for your service and we are loving our Vortex spa.

Big thank you to Michelle at Underwood. We have been looking at spas for several years though were never confident we were buying what was right for us. It is a big investment and we needed it to be great for therapy and general enjoyment as well as aesthetically pleasing in our yard. Michelle worked tirelessly above and beyond any expectations to ensure we were buying what was right. She listened, understood and supported us in our selection. Michelle was available across the whole process from selection and personalisation of what we needed, delivering ( thanks to the amazing Jeff and his team) and linking us up with technical set up Don who came to support us after a long day so we could enjoy our spa. Thank you Michelle you were amazing and we really appreciate your help. 

Michelle Pratt was extremely helpful and knowledgeable.

This is the second time I bought a spa. And the experience I had at Spa World with Michelle was fantastic. Michelle has understood our needs, provided us with a shortlist of options and in the end, we bought a product that was perfect for our family. Post purchase, the customer service was outstanding with follow up emails and calls. And the spa was delivered with no issues. If you’re looking for a spa, I highly recommend SpaWorld. Well done guys….

We were stunned by the professionalism and sincerity of Michelle Pratt from Spa World that we purchased the Vortex Nitro Spa without any hesitation. She made the buying process enjoyable as she didn't push us into anything that we didn't need but listened to what we wanted and tailored the options available to our wishes.

Duncan provided friendly & informative advise when choosing our spa and ongoing contact to ensure reassurance that all additional processes where being taken care of by the broader SPAWORLD team including delivery and other safety & council regulatory requirements.

At Spa World Underwood Qld, Michelle has been so helpful, extremely knowledgeable with guiding us through the purchasing process. Finding the right fit for us. Not all Spas are the same. Very happy to recommend Spa World and their great range of well rated Spas.

My Wife and I early this year purchased a Titanium Spa from Duncan at the Underwood Store. We this was probably the best thing we have done in years The service from Duncan was out standing nothing was to much every little thing he chased up to make thing work the very best for us.Thanks Duncan That's not the end we received email from the delivery people and that worked great as we. Then Lydia got involved (field service manager) again out standing service. Don came out and did the run through and that made life very easy. I don't wright reviews but if you are looking for a Spa don't go past this company. Thanks Spa World we love it. Tom V

Awesome to deal with talk to Michelle she's amazing

Spa World Underwood was our 1 and only choice when making this investment into a new Spa. We visited multiple Spa Shops throughout Brisbane until we found the company we wanted to work with to provide our Dream Spa and setting. Michelle was nothing short of amazing , and I highly recommend if you are in the market for a new Spa, do yourself a favor and contact her for nothing less than great solid advice. Thanks Michelle and Thanks Spa World, we can now sit back, relax and enjoy all our Spa can offer us for years to come.

Our experience with Spa World has been super friendly, easy an direct. Communication is 10 out of 10 an our sales rep Michelle Pratt is wonderful. She is so so helpful an pleasant to talk to. She is an asset to your team. Regards, Maryjane Sherman.

Salesperson - Michelle -She was my contact with spa world, where I spent a few hours on my first visit. I found her to be very nice, friendly, knowledgeable & helpful. Even taking phone calls on her day off to answer my questions. I had multiple visits to the store deciding on which spa was the best for me. Michelle was extremely helpful every time. She is a great salesperson. Delivery - Geoff – Was great at the delivery stage, I was differently nervous with the spa being craned over the house. He helped put my mind at ease. Again, he was nice, friendly & knowledgeable. Even helping me on the phone the following day to answer some questions I had. Handover - Don- Was great, helpful & knowledgeable with the time spent with me during the handover. He also was happy to take phone calls to answer any questions that I had after the handover was completed.

Michelle was lovely to work with and attended to our need/wants in a very professional manner.

Duncan and the team were brilliant to deal with, great product and well done extras. Their delivery team AAASpas also deserve a mention, their commitment to safe and quality delivery/installation was very commendable. Thank you team!!!!!

Michelle at Spa World was amazing throughout the entire process. 14 months wait times during covid but got regular updates from Michelle with progress and lots of advice. Would recommend to anyone buying a new spa.

My name is Tony and I bought a sauna and gazebo from spaworld . The instore experience from Gerard was brilliant as I have furniture and bedding store and love great service . Unfortunately the delivery process was appalling . All purpose transport who spaworld use cancelled twice and then delivered the gazebo in the wrong colour . It held up our works because we couldn’t progress any further . The lack of information was frustrating until Duncan took over . He never missed calling me when he said he would , even if it was bad news . With his brilliant customer service turned a very grave situation into a more amicable scenario . This would have been a one star without his input but credit where credit is due . He is an asset to spaworld .Thankyou Duncan Kind regards Tony

Great service by Michelle from ordering to the installation of our first spa. Thank you!

A++ Customer Service! Gerard was an exceptional help in such a difficult decision as a first time buyer new to the spa world. Whilst checking out all the competitors (and I really mean all in south east Queensland area), I can honestly say Gerard is the only person who I actually trusted to give me reliable and trustworthy information. Exceptional follow-up, even contacting me on non-office days to make sure I was happy with the information he provided. The products are amazing and would strongly recommend everyone to make this (and specifically Gerard) your first stop before getting misguided by all the quacks in the spa industry. A++

Very good

Duncan and the team at Spaworld in Underwood provided a fantastic customer service, I highly recommend to anyone looking for a spa in Brisbane to go and see these guys :)

I had a great experience buying a spa from Spa World in Brisbane. Duncan was very informative and friendly and did not pressure me into anything. He spent a lot of time with me as I decided which was the best spa for us but wasn't bothered by how long it took to explain everything. The company have a great range of spas that suited what I wanted. The team involved with delivery have been communicating very well with delivery timeframes. We were able to save some money by picking up the spa ourselves.

I don’t often bother with reviews but I have to say how blown away I was with the service I recently was given Duncan went beyond the call of duty to help us find what we were looking for Thank you so much Sadly sometimes it is a rarity to actually get good help when you need it I recommend Spa World Underwood to anyone who is looking for a little indulgence for their back patio Cheers and once again Thank you So happy 🥂

Sales team were great (Michelle) with purchasing. Thanks Duncan for coming out to set up our spa and going through all the instructions with us. Great service!!

The service at spa world we received when shopping around for our renos was amazing. Duncan was very knowledgeable about all things spa sleep and couldn’t have been more helpful or friendly.

Really happy with my recent purchase, spa looks awesome on my pool deck! Loved the after sales service from Rob who made sure I had everything I needed. Legend. The sales team were very knowledgeable and not pushy. A small delay with shipping due to COVID but they kept me fully informed the whole way and my back already feels way better! Thanks guys.

A big thank you to Nick, Rob and the team at Spa World Underwood including the delivery crew, you have all gone over and above your call of duty to ensure that our expectations were met, we recently took delivery of an amazing new swim spa and can’t be more pleased with the service provided especially in these tough times with Covid making it very hard for businesses to operate to there full capacity especially when their hands are tied as they have to work with external parties who also have restrictions in place involved in getting the Spa from the supplier to our place. From day one when we ordered, to delivery, set up and after sales service, we have been impressed with all dealings and the cleanliness of the showroom was second to none. We had several inquiries and a few questions after installation and it was never a problem for the crew at Spa World to assist us with our queries, thank you for a wonderful experience 👍

Love. It

The team at Spa World were really helpful when I recently enquired about spas. Knowledgeable, friendly and courteous staff. Would highly recommend.

Called into Spa World Underwood recently and spoke to Michelle about a spa; She couldn't have been better, very pleasant and very knowledgeable. I was very impressed with the shop, very clean and the state and range of the spas was very impressive. When I'm ready to purchase a spa I know where I will be going! not to any of the other spa sellers in the area! Compared to Spa World the sales staff have very little product knowledge.

Purchase review. Beautiful big modern showroom. Great to see a huge selection of products you are choosing from. The spas were not all crammed in and many were filled so you actually get to see what they do. Nick was extremely friendly and knowledgable. He actually took time to find out what my husband and I wanted and needed from a spa. He wasn't pushy at all and when we said we were going to 'think about it' gave us brochures and wrote down the spas and options we'd discussed. We went back the next morning and ordered our swimspa. Nick gave us a very good deal and even upgraded a couple of items. Extremely happy with the service and the showroom is well worth a visit.

Complete creative constructions use and recommend spa world very professional service

Very good shop, friendly and extremely helpful

Good service, good advice and good price. Waiting for delivery of spa.