Want to visit a Spa World showroom in Townsville?

Your nearest showroom is in Bundaberg, Queensland. This Showroom has our full range of spa pools, swim spas, plunge pools, shade and saunas on display. You can also get expert advice from our friendly team.

Spa World™ Reviews

Sarah Bashforth

On Google

Feb 16, 2024

Jon’s service throughout the entire process from purchase to installation of our new spa from Spaworld Bundaberg was outstanding! His guidance made all the difference in helping to choose the right spa for our needs. I highly recommend Jon and Spaworld Bundaberg if you’re looking at purchasing a spa. We absolutely love ours!

Netty

On Productreview

Feb 03, 2024

Brought Vortex Hydrozone Extreme spa& Spanet Heater from Spa World Gregory Hills from Fred Kalache. Great service. I am still getting my spa installed and the heater will be installed in time but this review is more about the customer service and interaction with Fred Kalache from the Gregory Hills store. Dealt with Fred over the year whilst purchasing spa and heater at different times. Fred is always so polite, helpful and looks after you. Thank you for making this major purchase a bit less stressful. Highly recommend.

Suzanne Griffiths

On Google

Jan 24, 2024

What a pleasure it was to deal with a professional as Jon Stefanides, at Spa World, Bundaberg. The Vortex Avante' Spa, steps and hand rail, chemicals, filters and everything associated with the package for a brand new spa installed, arrived on the specified date. Jon was very helpful in explaining the workings and the filtration system for the start up. It is the best Christmas present we have had in a long time, and is wonderfully relaxing with the benefit of hydrotherapy jets. Bundaberg Spa World is a 5 Star Company to deal with. Bill and Sue Griffiths.

Anthony Lergessner

On Google

Jan 16, 2024

Thanks to Jon at Bundaberg for his friendly sales approach and excellent, honest communication throughout the shipping, delivering and handover process. Jon gave us confidence that we were purchasing the right spa and was very thorough in his explanation of use. We would definitely recommend talking to Jon if you are considering a spa purchase in the Wide Bay.

Jhon Y.

On Productreview

Dec 11, 2023

Great product Another happy customer enjoying the fruits of their labour all seasons

Ross Brown

On Google

Dec 04, 2023

Great service and Jon looked after us all the way. He is a very personal and friendly bloke. He managed all the details and there was no issues with anything. He came over to our place for the hand over and went through all he processes we needed to know. He showed us all the settings and specifications. I would recommend Jon Stefanides and Spa World Bundaberg to anyone who is wanting to invest in a spa. Jon knows everything that needs to be known. The price was excellent. The customer service was the best. cheers, Ross and Jill Brown

Cindy W

On Productreview

Dec 04, 2023

Best of both worlds - Vortex Hydrozone Thank you to Trent and the team at Spa World Dandenong. We are enjoying our Vortex Hydrozone, it’s perfect for the Melbourne weather with the two seperate temperatures. The grandkids love jumping from the hot spa into the pool section. I no longer need to visit the local pool to complete my hydrotherapy :) Trent arranged the entire project, it came in slightly over budget as we went with some upgrades. The whole process went as planned. Thanks again Trent and the team

Gavin Ford

On Google

Dec 03, 2023

I purchased a spa and Jon has been a great help with setting it up. He gave us step by step instructions and followed up with phonecalls to check how things where going. Would recommend Spa World Bundaberg and Jon especially.

Kathy Nosworthy

On Google

Dec 02, 2023

We recently installed our new spa from Bundaberg Spa World and had the pleasure of dealing with Jon. Jon’s knowledge and guidance through the installation was nothing short of one of the best customer service I have ever had. Jon even took time out on his day off to ensure we comfortable with our purchase and also on maintaining our spa. Highly recommend Spa World Bundaberg to anyone and also Jon for his outstanding customer service

Don Barwick

On Google

Nov 29, 2023

We purchased our Nitro span from Steve & Jon @ Spa World Bundaberg. Fantastic support from the guys. Best of all is their support & product knowledge is second to none. They come to our hone and completed the full setup. up, very happy😁😁 Since then, I have been able to place a ceramic coating over the cover and sides for longer protection.

JGLS

On Productreview

Nov 29, 2023

Shop around and research thoroughly This issues I had were plentiful, from [Name Removed] the Tullamarine sales and state sales manager dissing me in an email to other staff when I asked too many questions, to various and very different instructions and notifications. Not one but three concierges. Plans of where to be placed to be handed to them to send to delivery hots not fine. List goes on. Sales I would never go through again. After sales handover was v poor with the guy not knowing the Spanet system at all and in fact seeing it incorrectly which cost me a lot of $ first elec bill. A year later, that is, a year and four months after delivery, a major issue where half the spa was suddenly not working and no one in my regional area to assist until they finally went with someone I’d recommended originally that ‘wasn’t on their books’. It is now working. What happened? It had somehow taken itself out of its actual interface to say it was a model 2 so was only doing model 2 things when it’s a model 3. It should never have been able to do that in the first place. Very strange! That was fixed and the new comms cord (probably unnecessarily) put in and it’s all good now except the guy tested the water and the chlorine is really really high. Like too too high. As in ‘follow their instructions at the spa company and stuff the spa up eventually’ high. This is the guy they didn’t want to use because he wasn’t on their books but they had no one else in bendigo so rang me and asked what his name was. He’s brilliant. He gave me some fantastic tips for the water and I will not follow the instructions of spa world Re that anymore and all should be well. They don’t treat you as an individual and were giving me instructions for a spa heated far higher than I personally like. And - It’s a very disturbing situation when they sell regionally but don’t have service people in the area for warranty work! It should be illegal! But all well and good now. I’ll check what’s under warranty for future reference but I know the person I trust. I thank [Name Removed], nz service and warranties which was in Oz at the time I needed them, for being funny and on top of things, and the guys at Spanet who were fantastic, [Name Removed] specially, they can talk you through a lot of stuff on the phone. Lovely guys! I did want SW to take the spa back but they wouldn’t and it is v good, it’s just some people don’t care. They really don’t. It’s just a job. But some, as mentioned above, are great!

jennifer s.

On Productreview

Nov 29, 2023

Research and review thoroughly before choosing your spa provider! This issues I had were plentiful, from the state sales manager dissing me in an email to other staff when I asked too many questions, to various and very different instructions and notifications. Not one but three concierges. Plans of where to be placed to be handed to them to send to delivery hots not fine. List goes on. Sales I would never go through again. After sales handover was v poor with the guy not knowing the Spanet system at all and in fact seeing it incorrectly which cost me a lot of $ first elec bill. A year later, that is, a year and four months after delivery, a major issue where half the spa was suddenly not working and no one in my regional area to assist until they finally went with someone I’d recommended originally that ‘wasn’t on their books’. It is now working. What happened? It had somehow taken itself out of its actual interface to say it was a model 2 so was only doing model 2 things when it’s a model 3. It should never have been able to do that in the first place. Very strange! That was fixed and the new comms cord (probably unnecessarily) put in and it’s all good now except the guy tested the water and the chlorine is really really high. Like too too high. As in ‘follow their instructions at the spa company and stuff the spa up eventually’ high. This is the guy they didn’t want to use because he wasn’t on their books but they had no one else in bendigo so rang me and asked what his name was. He’s brilliant. He gave me some fantastic tips for the water and I will not follow the instructions of spa world Re that anymore and all should be well. They don’t treat you as an individual and were giving me instructions for a spa heated far higher than I personally like. And - It’s a very disturbing situation when they sell regionally but don’t have service people in the area for warranty work! It should be illegal! But all well and good now. I’ll check what’s under warranty for future reference but I know the person I trust. I thank nz service and warranties which was in Oz at the time I needed them, for being funny and on top of things, and the guys at Spanet who were fantastic, Spanet specially, they can talk you through a lot of stuff on the phone. Lovely guys! I did want SW to take the spa back but they wouldn’t and it is v good, it’s just some people don’t care. They really don’t. It’s just a job. But some, as mentioned above, are great!

Christine S

On Productreview

Nov 23, 2023

Jacuzzi J-13 Swim Spa - Fun for all of us We started looking at swim spas / plunge pools like many people during the covid lockdowns. There are so many on the market and we just couldn’t find something that satisfied our family needs. After a visit to Spa World Dandenong we found the Jacuzzi J-13 Swim Spa. It was perfect for us, the little ones can splash around, the big ones have enough space when friends are over and I can swim / do my hydro exercises Delivery was always going to be an issue, we have very limited access. Trent was able to arrange site inspection and the quote was well within his estimate. We were very excited. Trent also arranged permits and the installation, it was all so easy We use it every few days and I can’t believe how much better I feel. Go and see Trent if you are in the market he really knows his stuff

David 'Andrew' Brown

On Productreview

Nov 16, 2023

Can't fault the service!! I recently had the pleasure of purchasing a Vortex Mercury spa pool from Spa World, and I must say, the experience has been nothing short of outstanding. From the initial browsing to the final installation, every step was smooth, professional, and exceeded my expectations. The Vortex Mercury spa pool itself is great. The jets offer a therapeutic and relaxing experience, perfectly targeting sore muscles and providing a serene escape after a long day. The temperature control is precise and easy to manage, allowing for an ideal soaking experience in any weather. Additionally, the energy efficiency of this spa pool is impressive, ensuring that indulgence doesn't come with a high utility cost. Spa World's customer service is exemplary. From my first interaction, the staff was knowledgeable, friendly, and eager to help. They answered all my questions and provided insightful recommendations without any pressure. Their expertise in guiding me to the Vortex Mercury, which best suited my needs and preferences, was particularly commendable. The delivery and installation process was fantastic. The team arrived on schedule and handled the spa pool with great care. They efficiently set up the spa, ensuring everything was in perfect working order, and took the time to walk me through the features and maintenance procedures. Their professionalism and attention to detail were much appreciated.

Belinda Leach

On Google

Nov 07, 2023

Fabulous experience getting our Vortex Mercury. Jon went above and beyond to ensure our spa was up and ready for our 31st wedding aniversary today. He spent time explaining everything thoroughly. Lovely bloke. Very happy

Symone Convery

On Google

Aug 12, 2023

Jon & Steve were very knowledgeable & thorough , genuine people to deal with.

Faye and darron

On Productreview

Aug 08, 2023

Jon from spa world Bundaberg Just wanted everybody to know how wonderful we found Jon from spa world Bundaberg from the first enquiry to the final installation he was always available for any questions we had and so helpful with the whole process keep up the great work Jon we’re very happy with the spa and would recommend them to anyone Faye and darron boonooroo

p

On Google

Jun 22, 2023

We are extremely happy with the service and knowledge provided by Jon during our recent spa purchase. The after delivery service was exceptional as Jon personally came around to ensure our new spa was set up and running perfectly. Thanks Jon P @ K

John lee

On Google

Jun 15, 2023

Just had our Gemini Avante spa delivered once I’ve installed it, Jon from Spa World Bundaberg came out and helped set up he gave a full detailed description of how to operate it and how to test and add chemicals. It was a pleasure to deal with Jon from start to finish, now to sit back and enjoy the spa.

Peter Arnold

On Google

Jun 04, 2023

Just want to thank everyone at Spa World Bundaberg, they have been absolutely wonderful to deal with. Right from the very start we felt very comfortable dealing with professionals, starting with Leon, then a site visit from Steve and then after sales service and the initial setting up with Jon. The delivery guys were great as well, nothing was a problem for them even though they were working in confined conditions. I would recommend seeing Spa World first, you will not need to go anywhere else. Thank you very much.

Terry Collins

On Google

Jun 03, 2023

A lot of companies could learn a lot from Steve, Jon and the team about customer service, communication and commitment. Thank you.

Lorna Collins

On Google

Jun 02, 2023

Amazing service and consideration of customer service. Above and beyond. Thanks Steve, Jon and staff for bringing our swim spa dream to fruition 😀😀😀

Leslie Wayne Harris

On Google

May 29, 2023

Very good friendly staff help out with any problems immediately glad to have brought from them

Jeffrey Payne

On Google

May 28, 2023

Jon from Spa World Bundaberg helped us buy our new spa. Very good knowledge of the products. Ordering and delivery were straightforward. Happy days...

Linda Worthington

On Google

May 27, 2023

Steve and Leon were a great help in choosing the correct pool for me and even helped organise my glass fencing and someone to fit it for me

Don Barwick (Dbar Detailing Services)

On Google

May 27, 2023

Well I went looking for a replacement SPA, I was told to visit SPA WORLD BUNDABERG, well I went no further, the service that I received was 5 STAR, the knowledge of all the different spas and pump size and all about the amount of jets was my priority. Steve had so much knowledge about all the different types with swim spas & normal spas. The best thing of all there are so many on display for you to view and sit in and try for size for you and family. Also there 2 spas in working order for you to try. I would not go anywhere else. Don Barwick.

Taylor Adams

On Google

May 27, 2023

Really happy with Jon Stefanides. He went above and beyond for what I needed help with and he didn't have to. Took a week or more (which i completely forgot about my request) but he still got back to me with what i needed. Alot of companies normally give up so I greatly appreciate it!

scott beyer

On Google

May 26, 2023

We found Jon and all the staff at Spa World Bundaberg so helpful. Will be recommending them to everyone.

Kerri Hayward

On Google

May 25, 2023

Jono, Steve & Leon have been a pleasure to deal with, very professional from start to after sales communication, highly recommend these guys for all your spa needs

Mark R.

On Productreview

May 03, 2023

Life changing We purchased our Vortex Swim Spa from Elaine at Marsden Park. All I can say is it's life changing. Best decision I have made. We love love love it! Elaine was great to deal with. Her customer service is second to none. Thank you Elaine and the team.

neil

On Productreview

Mar 11, 2023

Great spa & great service Great service and almost faultless process ordering our swim spa from SpaWorld Dandenong, Doris was very informative and kept us in the loop right through the process. I wouldn’t hesitate in recommending the.

Baha F.

On Productreview

Mar 07, 2023

Perfect Fisher5d Based on the reviews that I read here I chose Spa World to buy Fisher5d and everything till now goes very well, purchase, delivery and instructions. I had issue with 16 amp PowerPoint which I didn't consider before but with couple of hundreds solved. I'm going to update my review every year based on my experience with this spa while using it in my back yard.

Marco P.

On Productreview

Jan 23, 2023

Our own little resort My Wife and I had a great experience with Theo at Spa World Dandenong. He was very helpful in selecting the right Spa for our needs and was always readily available for any questions or concerns we had. The Whole process from selection, delivery and commissioning, couldn’t have been easier. We highly recommend Theo and Spa World.

Trevor_in_aus

On Productreview

Jan 22, 2023

Great service Theo was very upfront and honest about costs and delivery timing. No haggling or sleepy selling tactics.

Julie

On Productreview

Jan 21, 2023

Nick Whyte- Spa World Tweed Heads NSW 2485 Nick Whyte - at the New Tweed Heads store was both delightful - informative and a pleasure to deal with…. I would highly recommend going and looking at what your needs are and have a chat - Nick helped us out in choosing the right spa for ourselves and for what we were looking for….Simply THANK YOU!

Clare

On Productreview

Sep 20, 2022

Great service Duncan provided helpful and prompt service and was able to assist with all our queries when purchasing a swim spa at Spaworld. Thank you.

Tony O.

On Productreview

Sep 01, 2022

Lillian was simply the best. Not knowing anything about spas, except from Google search, Lillian made thing very clear to understand. Her knowledge and finding what was my needs were mad the quick easy and FUN. Fantastic work Lillian Cheers Tony

Tuhin Mukherjee

On Productreview

Jul 27, 2022

Amazing Spa Experience at home! I am so thankful to Elaine in helping to get us the right spa for our home, from buying to delivery and now post customer support - the experience has been exceeding expectations. Elaine take great pride in her work and we are able to enjoy our spa on a regular basis. Now looking forward to experience it more in the warmer months.

Heather

On Productreview

Jul 21, 2022

Purchasing a spa from Spa World has changed my life! I was so grateful to Elaine at Spa World as she was extremely helpful and knowledgeable when we were looking at different spas. Elaine is very efficient and her customer service is outstanding making purchasing a spa an enjoyable experience. I use my spa most days and it is so easy to maintain.

John m

On Productreview

Jun 24, 2022

5 Star after service Bought a wonderful vortex spa 2 years ago which my family of 5 children have enjoyed immensely. What reflects a great company is the after service when something goes wrong after the warranty period . Lydia from technical services was 5 stars . Would highly recommend Spa World because no one will beat them for after sale service. Well done team Spa World

Paul N.

On Productreview

Jun 19, 2022

Very professional Fred Simple transaction. Not pushy yet offered options after we answered a few simple questions Thank you Fred. We can't wait for it to arrive and for us to enjoy over the many years.

Kon

On Productreview

Jun 15, 2022

Superb Spa Service I bought a Spectrum Vortex Spa from Spa World in Osborne Park , Perth. Tiffani was extremely informative and helpful in answering all my questions. Being so easily approachable, Tiffani quickly solved my queries and provided excellent service for me and she was an awesome support during the process.

Kathy

On Productreview

Jun 14, 2022

Great customer service Lilli from spa world is amazing with her service. She is always there to answer to my questions even on her days off! Continued support from her which made me feel valued.

Suzi V.

On Productreview

Jun 07, 2022

Loving our spa. Communication all round, from purchase, to the spa arriving in Australia threw to delivery. Team work all round! Continued support from Lillian after delivery which is fantastic. Delivery team are to be commended for their service & professionalism.

Scrunch

On Productreview

Jun 07, 2022

Love our new spa! We saw Lillian, at Gregory Hills, who gave us great customer service and answered all our questions. We use our spa whenever weather permits and spa is very easy to maintain.

Linda

On Productreview

May 27, 2022

Superior Customer Service I use our Vortex spa often during warmer months and it is very easy to maintain. After a power interruption I needed assistance resetting the controller. Within minutes of using the chatline I was referred to a service phone number contact who talked me through the procedure. I was very happy with the help given by the Spa World representative.

RLG

On Productreview

May 11, 2022

Excellent service Our new spa fits in our garden perfectly. Our choice, installation and ongoing service was well assisted and supported by Elaine so we feel confident we will keep the spa in tip top condition.

Merlin T.

On Productreview

May 09, 2022

Great experience all-round We love our Vortex Cerium spa bought from Spa World in Fyshwick! We use the spa most days and are very impressed with the quality we were able to get for such a competitive price. Harry Whyte was great to deal with and was very patient my endless questions.

Vortex is the best

On Productreview

May 06, 2022

Vortex has saved me!!! We have had our Votex spa for several years now. We got it on Mothers Day a few years ago. My wife and I are older and have bad backs and sore muscles! We are in it daily and just love it. The folks at Spa World were the best!! It has allowed us both to stay active!!! Soo good.

Dad

On Productreview

May 05, 2022

Confidence inspiring so far We were impressed by the professionalism and quality of Spa World's products. This is following on from a disastrous experience with another spa supplier. We have higher hopes this time.

Sue

On Productreview

Apr 28, 2022

Pergola Got to deal with Nick Whyte. He was awesome, very efficient & pleasant to deal with. He's a great asset to Spaworld. Recommend to anyone thinking of buying a pergola or spa.

Tim

On Productreview

Apr 26, 2022

New spa which we love We recently bought a vortex titanium spa through Spa World and we now have a great spa that we love. Spa World were very responsive during the COVID delays and accommodated our needs throughout the whole process.

Ali

On Productreview

Apr 25, 2022

Harry in Fyshwick was fantastic. Helped me out big time! I use my spa Twice a week. I Needed advice on maintenance and Harry for as super helpful to get me back on track for the rest of the season.

Ellie May

On Productreview

Apr 22, 2022

Great spa, great service. We recently bought a swim spa through Spa World and it has just been delivered. Whilst there were COVID delays, we were kept informed along the way. Highly recommend Spa World.

Cindy Vella

On Productreview

Apr 04, 2022

Thumbs up for Spa World - Underwood At a time when spa's are in short demand - Michelle from the Underwood Store went beyond what she had to do to secure us a 3 person Fisher SPA! 4 months later (due to shortage beyond Spa Worlds control) we received our spa as promised! I had a hiccup with my payment - Michelle was there with me helping me through. Delivery was easy and everything was as promised! Would buy again! I just hassled her again this afternoon asking where I would find the Serial number for my warranty! Michelle was there again! Awesome after sales service x

Rod

On Productreview

Oct 06, 2021

2nd purchase. 1st spa was a Vortex Nitro, this was awesome, we then upgraded to a Vortex Aqualap swim spa, best investment for the Canberra area can use all year round. We use ours 3-4 times per week, in the cold months we crank it up to 38 degrees just awesome. Elaine in the Fyshwick office was great to deal with, great experience both times.

Evan

On Productreview

Jul 20, 2021

Overall quite happy We purchased from Tullamarine and left the required deposit, the service was pretty good. We had a delivery date of 2 months, which got changed to 3 months. 3 weeks before delivery we got told we need to wait another 2 months and I kinda cracked the $hits. Miraculously they had a spa available and we had a delivery date of 1 week. It got delivered today and it’s perfect. Happy overall

Heather Malouf

On Productreview

May 03, 2021

Great customer service We use our spa a few days a week in summer, less in winter. It is the easiest spa to maintain, literally no maintenance. We dealt with Elaine in Spa World who was amazing. Provided great customer service and we love our spa.

waynoshaw

On Productreview

Apr 07, 2021

Spa World Nitro Avante Spa - Lots of Relaxation, Hydrotherapy and Fun Times! Hi All, I hope the information/review provided herein assist's somebody else/family in the purchase of a Nitro or Vortex Spa from Spa World who by far have the best/most superior wide range of Spa's or Pool Spa's. Long stry short we visited only one Spa World Outlet at Dandenong South in Melbourne and had the pleasure of being served by Trent W who was by far the most honest, humble, well knowledged salesman best at his trade! Within an hour we walked out of Spa World being the proud owner's of the Vortex branded - Nitro Avante Hydroplus Spa. The Nitro was an easy choice because we are a family of 3 and the 5 seater (Adults) 2 seater (Kids) was perfect for when our nieces and extended family came over for a visit. The Nitro Avante Hydroplus is the top of the range for this Spa type and comfortably seats 5 adults plus 2 toddlers with ample of room and not feeling crouched and sitting like sardines. I am 6 feet tall and the longer reclining seat (LOUNGER SEAT) is perfect for me and I still feel small/tiny in it because of the amazing sizing and how well spaced out the reclining seat is. My wife being under 6 feet reclines in the second reclining seat which means we both are happy and no fighting for the recliner :) The comfort of both these recliner seats together with the ample space you feel like you are the Gold Class Cinemas, reclinig back and about to have a great expereince. Then besides the 2 awesome reclining seats you have the ONE the ONLY - Captains Seat! This spacious , relaxed seat is catered for your whole body right from your neck to your feet. There are ample of jets to cater to every muscle on your back, buttocks, calves and feet. There is a reason it is called the Captain Seat because you feel in command of the ship (Spa) and its very easy to see why you start to bark order's at other memebr's of the family. Indeed it is very commanding :) Besides these 3 functional seat types you have the 2 back massaging spa seats which could do wonder's to your back. If you have any toddlers you then have 2 toddler cool down seats. Besides all these awesome features, this Nitro Spa is nothing but a Pure Beast of Power, Energy and features galore. - LED Lighting which you can custom to your taste (Blue/Orange/Red/Pink/Purple/Green/White...YOU NAME THE COLOUR AND YOU YOU CAN SUIT IT TO YOUR MOOD) - Wi-Fi Compatibity to Start/Run your Spa from anywhere in the World! Yes you read that right.... No one is travelling due to COVID but when you do decide to go away and your family member's/relatives bug you to use your Spa you simply work your magic from your Smartphone and control all the various features of your Nitro Spa from your app. Why i find this wifi access absolutely handy is because you can control the filetering cycles, power consumption periods all from your app! This is amazing, helpful technology! PS- I am not worried about someone hacking my Spa and doing weird things to it..... Come on now..... DONT BE AFFRAID :) - Hydroplus (2 Pump's) Spa Jets which work out every tired muscle in your body. - Individual adjustable massage power controllers that each individual can adjust the power of the water jets to their liking. If your feeling beaten up or with the man- flu go with soft or if your feeling like Tiger King then go with hard full power. You choose the speed of your water jets to your liking. Pause! - Non Slip Drink mats. Be honest we all have that 1 friend/ 1 family member that cannot hold his/her beer bottle/bourbon bottle and oops there goes the water colour of your Spa from Crystal Clear to Dark brown or Black because he/she just tipped their drink into your Spa! These non slip drink mate are not only illuminated at night by Led lights but they also do their job. I have been saved 2/3 times now from embarassment because these slip mats have held my beer bottle in place and avoided a spill into the Spa. - Laminar Jets and Waterflowing Feature. The NItro Spa has these 4 cool, led lit waterfall like jets that shoot water like a fountain and make you feel relaxed. There is also a water feature which flows water down on one side of the spa which really truly helps with relaxing and calming your senses. - Wine cooler section. For you wine lovers who would like to put some ice and cool your wine bottle fear not as the Nitro Avante has a wine cooler which can just do the same. - Permaframe Constructed Cabinet in a choice of colours to suit your deck, concrete, tiles whatever you choose. These cabinets are wood free and will last a lifetime i believe as they will not rot. Whats even more amazing is that these cabinets have led lights around them so in the dark/night time it is easy to access your Spa. Besides all of the above the NItra Avante we picked and customised has UV Cleaning, Steel Jets, Multiple pumps so your not disappointed by the low flow of the pressure through the jets, self cleaning cycles, AUTO Heat, Auto sleep/wake timers/ auto off/on timers. The Spa also comes with this well built solid/thick cover which helps immensly by trapping the heat inside meaning lesser elecricity being used. We put our Spa on a Concrete slab and also ensured there is adequate space to move around the spa and also have peoper access to the system board/internals if needed by the technician for any problem solving. The Avante Package we bought from Spa World Dandenong South came with a Starter Chemical Kit and Spare filters to get us underway on our Spa journey. This was truly a blessing. The product we bought is here- https://www.spaworld.com.au/spa-pools/nitro/ If you have any questions for me please do send through and trust me I was a novice/noob in this Spa quest but now i feel like an expert. I have studied the art of chemical balancing with the water inside the spa, the cleaning process and also maintaining the best water life. Here are a couple of my tips you may wish to educate yourself with and dont be afraid to experiment within reason. - Find a nice place for your spa. Once you put it in your not going to be able to push it around - Get a nice concrete slab laid in (we went with 120mm) - Find a good electrician to get your electrical wiring done etc. We had to get a 32AMP Isolator for our Hydroplus Avante Nitro as it is a Powerful Beast but we have Solar power so even more of a blessing. - Research the basics around using Chlorine, cleaning liquids etc for your Spa. - Clean your Spa after every use. YOu dont have to scrub your spa but simply use the right amount of chemicals and run the auto clean cycle after each use. - Check water health with the test strips every now and then to ensur eyour water is healthy To summarise all of the above all I could say is that investing in a Spa has been the best discission for our family. My wife has a bad back and neck for life and my mum suffers from arthritis. Me, myself suffer from mild anxiety and this Spa in the last 3 months has been a game changer for us. My wifes neck has already started to improve and the heated spa has been helping my mum with her arthritis hands. My anxiety is also relaxed really well and we have all enjoyed being able to sit together, have a drink and relax after a stressful day. COVID lockdown/restrictions have been tough and having this little oasis of comfort/relaxation has been a true blessing!

Nunya

On Productreview

Jan 26, 2021

Five stars for Elaine for exceptional customer service. I gave a low rating because of all the delays with the delivery of our swim spa. We ordered our spa in June and didn’t get it until early January. There were many reasons for this COVID, container shortages, wharf strikes which spa world had no control over but we were not exactly impressed with the lack of action by their CEO Andrew Pullen. However I would gladly give a 5 ⭐️ for the customer service we received from Elaine from Fyshwick branch. Elaine’s knowledge, she was always happy to answer any of our questions, and her friendly and professional service was beyond compare. During the stressful time of the delay she did everything that was in her power to do to help us out. But on a better note we absolutely love our swim spa and know it was the best decision for our family. It’s a fantastic product. Thank you Elaine, Lucy, Sharona and Rachel and the delightful delivery team. Both delivery team and crane team were at our place exactly the day and time they said they would. A special thanks to Jay the delivery driver a very very nice man with a lot of experience and helpful tips.

Helen

On Productreview

Dec 24, 2020

Elaine from Spa World Canberra is awesome Purchased a spa from Elaine at Spa World Fyshwick. Elaine's knowledge and customer service was exceptional and allowed us to quickly determine which spa was right for us. The delivery team were awesome. Helen and Paul

Dale H.

On Productreview

Dec 15, 2020

Spa world Canberra-Aqualounge pro plus swimspa Elaine from spa world Canberra was fantastic. Walked in the showroom to purchase a spa and walked out with a down deposit on a vortex aqualounge pro+, with no regrets. Arrived last week with nothing being to hard to rectify, Elaine went out of her way to ensure we were satisfied with everything. I can not recommend spa world and especially Elaine and the communication team from HQ enough. I have been in the spa daily as it simple to use and maintain.

Ruchi

On Productreview

Dec 10, 2020

Best buying experience ever Elaine from Spa World Canberra, is perhaps the best sales person we have have come across- she just brilliant. Her product knowledge, interpersonal skills and response time are exemplary. Aspiring sales persons could learn a lot from her work ethics. Many thanks

Natalie

On Productreview

Dec 01, 2020

Love our new family spa! Elaine from Fyshwick was friendly and knowledgeable about spas and was able to get us the spa we wanted at a good price much earlier than we expected. Communication between purchase and delivery was great. We’re very happy with our spa! It’s a great size for our family and our kids love it.

LeonieFC

On Productreview

Nov 18, 2020

Love our new spa!! Elaine from SpaWorld in Fyshwick A.C.T provided excellent, professional service and was very patient with holding our order for some time while we sorted out our renovations. The after sales care has been excellent. We are so happy with our spa and there is a wealth of videos and information on their website in regards to pre delivery, delivery, setting up and getting the most out of your new spa. Thanks Elaine for being so friendly and helpful. Leanne and Dave, Macarthur A.C.T

Ange M

On Productreview

Oct 28, 2020

Spa World - Fyshwick Store Our experience with Elaine from the Fyshwick store has been amazing. Her knowledge of the spas and her ability to understand what we needed, including extras that were critical was so very helpful. She also provided recommendations for support trades such as a concreter and crane operators. Both trades then provided us with further discounts as referrals from Elaine and their work is amazing. Our spa delivery has been delayed due to COVID transit issues, but the Spa World team has continued to keep in contact with us and been with us each step of the way. I can recommend Elaine and Spa World for service, price and ongoing support!

Andrew H.

On Productreview

Oct 18, 2020

Arcadia Dream Spa Thanks Elaine for the great service and advice. We’re thrilled with our Arcadia Dream Spa, which the whole family is loving. Your detailed knowledge of the range, meant we got the spa best suited to us. Andy and Sharon

Derek M.

On Productreview

Oct 15, 2020

Loving our Hyrozone swim spa!!! We are loving our Hydrozone swim spa!! Elaine was very helpful when were looking and had many good suggestions about products and how to use them. Her knowledge helped us choose the right spa for us and we use it all the time, at any time..... Thanks very much.

Tony

On Productreview

Oct 14, 2020

Excellent customer service We purchased a Voltex Cobalt spa from Spa World in Fyshwick, Canberra. Excellent support pre and post-delivery from Elaine I cannot recommend highly enough the informative and helpful guidance we received from her, what a knowledgeable salesperson. We are very pleased with our purchase and highly recommend Elaine at the Fyshwick store.

Melissa

On Productreview

Oct 03, 2020

Elaine was a delight! Elaine was a delight! Helpful, knowledgeable & prompt service. From our initial discussion off the back of a friend’s positive experience I was impressed. We are very grateful & super excited about our new spa.

Wood

On Productreview

Oct 03, 2020

Very happy with our purchase We recently purchased a Vortex Neon Avante Spa. We are very pleased with our purchase and have used it almost daily. It is very easy to maintain the Spa. Elaine at The Fyshwick branch provided excellent service and assisted us through the whole process from the showroom through to delivery. We highly recommend Spa World if you are thinking of purchasing a Spa

Samantha P.

On Productreview

Sep 14, 2020

Great spa and great after-purchase support We purchased the Avanti Xeonon Spa from SpaWorld Fyshwick. Support pre and post delivery excellent from Elaine. Very patient and helpful with questions afterwards and Spa has been great in lock-down. Easy to use and maintain. Kids use it daily! Thanks

Wendy W.

On Productreview

Sep 13, 2020

Elaine is Marvellous! Would like to provide some comments about our recent purchase of a spa fro Spa World in Fyshwick, Canberra. Elaine from the outset was patient, factual and had a great depth of knowledge about the product she was selling. Elaine was able to provide us with a realistic delivery date, (which actually happened). Following delivery we found ourselves a little unsure of a few things, not a problem at all - a phone call to Elaine and all was sorted- amazing after sales service.

NK W.

On Productreview

Sep 04, 2020

Wow! Thank you Wow, Elaine at Spa World in Fyshwick has changed our lives! I have a little boy with non verbal autism and we first encountered Elaine at the canberra show where they were displayed....from that moment I could see it would change my son’s life in such a positive way. Elaine walked me through everything and was very patient and supportive as I took many months to finally settle on which one! She’s a fountain of knowledge and straight down the line. She clearly wanted to make sure we got the right one for us...she really helped us think about our individual need and circumstance. I’m so thankful. And on top of that....our spa is the most amazing thing in itself...the Lexus of spas! So impressed by the quality and it runs beautifully. Such a joy.

Greg

On Productreview

Sep 03, 2020

Excellent advice and service. Great experience. Elaine at Spa World Fyshwick, Canberra, was accurate, clear, and succinct with her advice. She did not try to upsell and gave clear consideration to our age, height, and other needs ensuring what we bought fit our needs. My wife and I are grateful to Elaine for this service. The timeline from order to delivery was spot on and seamless. Elaine has been extremely efficient at following up on any question or query we have had during setup and subsequently. I have had one warranty claim, and it was easily and efficiently dealt with by Elaine and Spa World. I highly recommend Elaine and Spa World at Fyshwick, Canberra. Greg

Gina

On Productreview

Sep 03, 2020

They don't make them like Elaine anymore! Service with a smile, highly responsive, an expert with knowledge - they just don't make them like Elaine anymore. Elaine's expertise, deep product knowledge, incredible responsiveness and after sales service is exceptional. She went above and beyond providing us with expert trade contacts to ensure installation would match her sales and service. Only buy from Elaine! I wish all purchases and after service was so easy and good!

Kevin

On Productreview

Aug 11, 2020

Excellent customer service We purchased a Modena spa from North Lakes Spa World this past April for therapeutic purposes & family enjoyment. Initially there were numerous concerns/problems BUT when the Corporate Office Care Team Member, Kurt became aware he arranged Rob a brilliant spa technician who was able to provide additional pointers on spa management and assured us we could ring him with any further concerns. Rob was extremely professional and Kurt followed up with us the next day. Also, hats off to Nick from Spa World at North Lakes and to Rachel for trying to help us. Truly a quality team. Thank you troops. Kevin

Des

On Productreview

Jul 31, 2020

Spa World Canberra Elaine from Spa World, Canberra is helpful, knows her spas and makes buying a spa hassle-free. We changed our mind about which spa we wanted during the process which wasn’t a problem.

SSS

On Productreview

Jul 29, 2020

Thanks Elaine! We'd been thinking of getting a spa for a while, so went into the Fyshwick, Canberra store to check out their range and maybe narrow down our options - and walked out with a deposit on a new spa! Elaine was really helpful, and helped us choose a spa that perfectly suits our needs. She talked us through the delivery process, and assured us that our access issues wouldn't be a problem. The after care has been great so far - she's currently helping us with a minor issue with the spa, and although we've only had it for a week, we're sure we're going to get many years of enjoyment out of it!

Sara W.

On Productreview

Jul 20, 2020

Spa World Canberra We have been shopping around for pools and swim spas and decided SwimSpa is the modern way of providing unlimited fun throughout the year than a pool. We met Elaine at Spa World Canberra to explore our options further. Elaine explained us on different types of SwimSpas and helped us assisting to find the best and versatile option which suits with our family requirements. Elaine is a professional and friendly person who took her time explaining us on various aspects of SwimSpas and gave us the best deal in the town for a 6m SwimSpa with some add-ons such as Heat Pump etc. From the initial consultation to the actual Spa delivery and installation, Elaine went above and beyond by responding to our queries in timely manner and provided the best advice to comply with government regulations etc. We are so glad that we made the right decision by purchasing Vortex Swim Spa with the help of Elaine and Spa World. Spa World has friendly customer service which respond to your queries around the clock. If you consider buying a SwimSpa or other types of Spas, we would definitely recommend you to visit Elaine and have a chat with her. Keep up the good work Elaine and Spa World!

family.dimmock

On Productreview

Jul 19, 2020

Great Purchase! We have had our spa for 6 weeks now and are absolutely loving it. It does use a lot of power, but the benefits are worth it. I did hope that it was going to get rid of all my aches and pains, that hasn't happend, but taking time each day to have some quality time is having a very positive effect on my mood and overall wellbeing. Getting to spend quality time with my husband and family is a great benefit to us all. The service we received from all involved was faultless and Elaine provided us with great customer service.

Sherry W.

On Productreview

Jul 18, 2020

Elaine’s product knowledge is nothing short of outstanding. We have used our spa everyday for the last 3 months. Maintenance is super easy. Push a button and add the chemicals. We rinse the filters regularly and have crystal clear water.

Michelle P.

On Productreview

Jul 16, 2020

Perfect sales and product Elaine from ACT provided us with great customer service and product knowledge. The Avente hydrophone swim spa is easy to maintain and operate. Our whole family enjoys the experience. We use it nearly everyday.

Elizabeth G.

On Productreview

Jul 08, 2020

Great experience purchasing our spa from Spa World Canberra! Great experience purchasing our spa from Spa World Canberra. Elaine is very personable, knowledgeable and helpful, Lucy who organised our delivery was great and Anthony and his offsider who delivered our spa we’re on time and professional they even took the time to explain the set up process. We have had our spa for 1 week and can't wait to continue to use it for many years to come. Thank you!

David B

On Productreview

Jul 04, 2020

love my new spa we love our new vortex neon Avanti spa. We use it 4 times per week at least. Elaine at spa world gave us a great deal and is very knowlegible about their products. we are happy customers.

Ben from Australia

On Productreview

Jun 30, 2020

6 Meter Vortex Spa review after 2.5 years We have had our 6 meter vortex spa for almost 3 years now, and it has provided a lot of entertainment for my family. It has been a overall positive experience, but there are some considerations worth noting: * The spa cover is heavy and takes 2 people to remove. While it is possible for a single person to remove, damage can result to the cover when you do this; new ones are not cheap. * Kids tend not to respect the cover when they remove it and damage it (they wont be paying to fix it), so you will be doing this, not the kids. * The clips on the spa cover are fragile and break frequently. New ones are expensive. * Ideally you should have the spa undercover. The cabinet and the cover have a tendency to discolour over time in the sun, even with the greatest of care (applying armour-all regularly). Dust storms in Canberra turn the cover red frequently and it is difficult to clean because the particles are so fine. * Spas are complex machinery with many moving parts. One three occasions in the past 2.5 years, mine has released all its water owing to a clamp losing its grip and a pipe popping off a fitting within the cabinet. * Filters work hard all the time, so I had to replace mine recently after it seized up (cost $420). * Quite often soil and sand grit is brought into the pool from the environment from people getting in and out and wind. To remove this i use a garden hose as a siphon and vacuum cleaner. I do this every few months. * The hand rail is affixed to the spa with fittings that corrode over time. Keep the water level below the hand rail and wipe any marks with white vinegar. If this were a family car (they cost similar), you would spend much more to maintain it, so overall I cant complain. Buyers should know what they are getting into however. Knowing the above would not have deterred me, but I may have designed the environment around the spa a little better.

Beth R.

On Productreview

Jun 29, 2020

Thank you Elaine. 5+ Exceptional service. I've been looking for a spa for almost 1 year. I have been to numerous stores to find the right spa, to only walked out more confused. I was recommended by a friend to see Elaine. What can I say - I wish I had not wasted my time and seen her first. She asked me a few questions, recommended a spa and within 15 mins I was purchasing it. I have been using my nitro hydro massage spa for 3 months now. It's been my best investment to date. Ive reduced my medication as the spa has assisted with my aches and pains. Great product. I have no hesitation recommend spa world - especially Elaine from Fyshwick. Her product knowledge and pre and post service were second to none.

Clive W.

On Productreview

Jun 24, 2020

Our Vortex Cerium is awesome! We purchased a Vortex Cerium Spa from Elaine at Spa World Fyshwick and it has been fantastic. The Cerium has 57 jets which provides a great massage and is super for attacking all of your aches and pains.The service from Elaine and the Spa World company was first class and we highly recommend both our spa and Spa World.

Tina T.

On Productreview

Jun 15, 2020

Spa World were awesome to deal with and we love our SwimSpa We have had our SwimSpa for just under a month and have been so impressed with not only the SwimSpa itself but the service we received every step of the way from Elaine at Spa World in Canberra. Elaine’s product knowledge is extensive and she ensures that the choice you make is the right choice for you. The delivery drivers were also very careful and the staff who arranged the delivery were very professional at keeping us informed. I can’t recommend this company enough.

mumm23

On Productreview

Jun 08, 2020

Very Happy with Spa World Fyshwick We are very happy with our new spa from Spa World Fyshwick. Elaine gave us excellent advice both before and after the sale and was always happy to help. thanks again Elaine

Stephen

On Productreview

Jun 01, 2020

Excellent product and outstanding service We purchased a Vortex Mercury Spa from Spa World Canberra and we are so pleased with the product. Elaine gave us excellent advice and she is always so willing to assist from the smallest question to any technical information. Her follow up and advice is second to none. I highly recommend the product and give a higher recommendation for Elaine. Thank you so much.

Jon c

On Productreview

May 29, 2020

Should have done it years ago It’s amazing how relaxing my spa is. So glad I went to Warner’s Bay and talked to Charlie. Great advice and product knowledge put me in the best spa at a great price. Prompt delivery was also a bonus. You can’t go wrong. We use it all the time with minimum cleaning and fuss. Thanks mate.

Nathan P.

On Productreview

May 15, 2020

Great Experience, Elaine is a Genius! We’ve just had our Vortex Aquagym Max Plus installed today. The family is so excited to jump in tomorrow and relax. We spent about two months looking at spa options all around town, it took one conversation with Elaine and we found the perfect package. Elaine was so supportive, she did everything she could and I dare say she went well beyond what I expected to help us. Once we placed the order Elaine kept in contact, she was accessible and was happy to answer all the questions we had. I’ve not had such a positive retail experience is such a long time. By all means if your looking for a spa in Canberra, shop around and do your research, at some point you will go see Elaine at SpaWorld. Once you talk to Elaine she will work with you to get the right product for you, at a great price and she will be with you all the way. I wouldn’t think twice about recommending SpaWorld Canberra, great products and the range has something for everyone - but the x-factor is Elaine, she is fantastic, very genuine, knowledgeable and a true professional in her field.

Fatambo

On Productreview

May 15, 2020

Simply Blissful Experience We just purchased our new Spa from Nicole at the Tullamarine Store, she was so helpful with our inquiry and yes my many simple questions. She was a pleasure to deal with, her knowledge of the Vortex Brand was endless and she was more than happy to pass it on. Our amazing experience started from the moment that she called right through to us purchasing and receiving our new spa. We found it a wonderful experience.

Jane L.

On Productreview

May 15, 2020

Elaine from Spa World Elaine from Spa World, was fantastic, extremely knowledgable, informative and a talent salesperson. We are loving our new spa and the service provided by Spa world. The delivery, set up and maintenance have all been smooth and straight forward.

imiipadrules

On Productreview

May 06, 2020

Lovely service and Expert advice Spa every day sometimes 2 times a day . My experience when purchasing my new spa was great, Elaine form the Fyshwick store was very professional and lovely to deal with and i have recommended spa world to anyone who asks.

Swim like a fish.

On Productreview

May 05, 2020

Swim and walk on the treadmill every day Could not live without it. The E 700. I use the pool every day for about 20 minutes, The cover is the secret for maintaining temperature and keeping the water clean.More importantly the unit does everything it claims to do.The online nature of the whole purchasing and payment thing concerned me a bit, but Trent at Spa World Dandenong was very helpfull.Delivery and set up took one day.Advice on operation is only an E mail away

Dione

On Productreview

May 02, 2020

Thank you Elaine We purchased a vortex palladium spa from spa world at Fyshwick, Elaine was just awesome!! She helped us right through the process from choosing the right spa to when we got in it. She is always happy to help with any of my questions and we can’t thank her enough. So if anyone is thinking of buying a spa I would recommend you drop in to see her. Thanks again Elaine, buying our spa was one of the best things we have ever done.

Mark

On Productreview

Apr 30, 2020

Best investment that I have ever made. I purchased the spa from Spa World Fyshwick ACT. The salesperson Elaine was so knowledgeable and helpful I purchased on the spot it was the best investment that I have ever made. It is great to come home from a hectic busy day and just relax and de stress regardless of the weather. Thanks for a great product and service.

Babette

On Productreview

Apr 25, 2020

Best eva Craig from Spa world, Melbourne is fabulous. Our new spa was ordered and delivered in 5 days! Couldn't be happier with the service and price! Craig from Spa world Melbourne is the best

Steve

On Productreview

Apr 22, 2020

Our Great Staycation After our last holiday we decided we needed a pool at home, but couldn’t for a few reasons, (space, rock ). We discovered the concept of a Swim Spa while watching The Chase, and went straight to Spa World to take a look. Elaine answered all of our questions and more and we have since taken delivery of our Vortex Aqualap Pro Plus. The delivery team did an amazing job getting it over the fence and into a tight spot and even came on a Sunday after rain stopped play on the Friday. We have been at home all day everyday since delivery, so it has saved our sanity. A fantastic investment we are so, so happy about.

Craig R.

On Productreview

Apr 22, 2020

Great service Great spa I purchased the spa pool fro Spa World Fyshwick ACT. The salesperson Elaine was so knowledgeable and helpful we purchased on the spot without looking further. It was in before Christmas and we have used more times in one year than our previous pool in ten years. I did have a couple of issues with pumps however after sales service was impeccable and the problem was rectified expeditiously. Thanks for a great product

Karen

On Productreview

Apr 21, 2020

Fantastic !!!! We bought our spa from Elaine @ Spa World Fyshwick, we highly recommend her. Our spa was delivered with no trouble and we are just loving it, we have been in it everyday!!!!! It is very easy to maintain

Ryan M.

On Productreview

Apr 16, 2020

Swim Spa is a way of life =) Elaine did an excellent job of addressing our concerns and giving us an accurate description of what our spa installation would entail. There were no surprises! She is always available as well for post-purchase questions. We are extremely thrilled with our swim spa, and would highly recommend this product and experience to anyone! In fact, we have already sent friends who have made the same purchase. This is a lifestyle change, and we are loving every second of it!

Doug Woodhouse

On Productreview

Apr 16, 2020

New Spar delivered to Narooma NEW SPAR DELIVERED TO NAROOMA NSW. We recently purchased a spa from the Canberra store. The service provided by Spar World’s Customer executive Elaine, was first class. She was extremely knowledgeable about the spar products and was able to assist us in choosing the unit that best suited our requirements. She was always available to quickly respond to any questions we had and her advice was clear and easily understood. The delivery to Narooma from Sydney was as requested, it arrived on time and was located as per our instructions. We are very pleased with the quality and operation of our new spar and have no hesitation in recommending Spa World Canberra to anyone thinking of purchasing a quality spar. We would like to particularly acknowledge Elaine’s terrific service and assistance throughout the purchase, delivery and after service process. Doug and Lydia

Joel P.

On Productreview

Apr 16, 2020

Vortex Swim Spa Our Vortex swim spa is better then we had ever expected!! We ordered in on the Monday and it was delivered and installed on the Friday! Elaine was very thorough and helpful and even checked in a couple of weeks after to see if we needed any further assistance! Great service

Helene and Matt

On Productreview

Apr 16, 2020

Love love love our Swimspa We purchased our Vortex SwimSpa from Elaine @ SpaWorld Fyshwick and love love love it! We’re in it practically everyday, and it’s really easy to maintain. Elaine was awesome and looked after us, the team were great with delivery before lockdown which is greatly appreciated! Any questions I’ve had Elaine has had the solutions straight away. Thanks guys!

Paul W.

On Productreview

Apr 14, 2020

Seamless!! We use the spa between five or six times a week for approximately 30 mins. Very easy to maintain - including balancing the water quality and cleaning. Elaine was very informative and extremely helpful from day one. The delivery and installation of the spa was complex due to the property location on a busy main street and also having to manoeuvre the spa between trees with a small crane to its final destination. The process was seamless and Elaine called before, during and after the installation to confirm it all went well. She has called since to check if it is working well and we are enjoying it. 5* :)

Brett T.

On Productreview

Apr 09, 2020

Better than what we were expecting Elaine from spa world Fyshwick gave us honest information and we ended up purchasing a cobalt spa the same day. From purchase to delivery everything was as discussed. We had an issue recently with the spa and Elaine new exactly how to fix the issue. Very happy customer.

Tracey

On Productreview

Mar 26, 2020

Most easy and happy experience!! Elaine was so friendly and knows her stuff with the spas. As it is just my husband and I we were looking at buying a small to medium size spa. Elaine was not trying to up sell us at all but just suggested my husband sit in the seat with the full shoulder and back massage function. He is a tall guy and as it turned out he did not fit in this seat in the spa we were looking at! We now have the perfect spa, quickly delivered and it’s all set up ready to use..happiness all around!!

Toni R.

On Productreview

Mar 26, 2020

Dream Spa - why did I wait so long! We are over the moon with our new Dream Spa. Our wait time was less than we expected and I could not believe how easy our delivery was. We were recommended by friends to Spa World and we are extremely happy with the service and support. We can’t wait to take away the aches of the day. Elaine was awesome to deal with.

Lucy

On Productreview

Mar 17, 2020

Spectrum hydroplus is ultimate for relaxation If you are seeking the best in customer service from someone who really knows her business and products then get on down to Spa World Fyshwick and see Elaine. No question was unanswered, even from our 10 yr old. The right spa for us was/is the spectrum hydro plus. The fires over Christmas /New Year saw us delay delivery for safety reasons which was no problem, great followup from the whole team. The delivery guys were great, spa perfectly positioned and easy to follow instructions to set it up. Elaine’s followup was spot on. Can’t recommend Spa world highly enough & we can’t imagine life without our spa. The hard part now is getting out!

Richard O.

On Productreview

Mar 13, 2020

Well worth the wait . A BIG SHOUT OUT to Elaine from spa A BIG SHOUT OUT to Elaine from spa world in Canberra. We have our Hydrozone swim spa Avante up and running,and it's trick.From sitting in the spa end, lounging back playing some tunes.To doing a 'piggy' into the swim zone and doing a few strokes to be followed by a 'cold one' leaning over the side taking in our view, is exactly what we needed in our way to overworked and busy lifestyle. Elaine was all assistance in finding what we needed and how we wanted it.Job well done Elaine, and thankyou . Richard & Belinda O'Brien.

Lol

On Productreview

Mar 12, 2020

Spa World very professional Spa World has been very professional and helpful from the get-go. Elaine was very knowledgeable, honest and friendly in explaining features of pool spa and 'best fit' for us. She followed up quickly on matters when we had a change of plans after we put a deposit on spa and kept us apprised of how things were going before delivery. Installation was handled very well and slight crack at bottom of one strap was noted by installer and fixed when technician came to install heat pump. Can thoroughly recommend Spa World.

Greg

On Productreview

Mar 10, 2020

New spa at Malua Bay NSW My wife and I purchased a three person spa from the Canberra store. The customer service and advice provided by Elaine was excellent. She was very friendly, helpful and knowledgeable of all things about spas. She helped us choose the right one and we were very happy with the price and the delivery time frame. We live on the south coast of NSW and the delivery went without a hitch. It came on a truck from Sydney on time and was located on our deck at the back of the house without any issues. I totally recommend Spa World Canberra especially the professionalism of Elaine.

Clive R.

On Productreview

Mar 08, 2020

Bought a Vortex Cobalt spa from Elaine at SpaWord Canberra Bought a Vortex Cobalt spa from Elaine at Spa World Canberra. Elaine was great to deal with and provided all the assistance you could ever require. Had the spa installed for two weeks now and it is great. The internet connection works very well and is easy to use. Great for holiday house use. Highly recommend Spa World if you are in the market for a spa.

Dave F

On Productreview

Mar 03, 2020

New Spa Purchase We have recently purchased our second Vortex spa from Spa World. After having purchased one about 6 years ago and then selling our house (and leaving the spa behind) we purchased another one exactly the same for our new property. The family consensus was we couldn't get by without one at our new house after having the comfort of one for the last 6 years. It's now fully installed and getting used every day. It certainly helps with the aching muscles and joints and fully relaxes you after every session. Thank you to Elaine who looked after us in the Canberra showroom and was there for any questions we had from the time of deposit to the spa arriving. Thank you to Anthony who delivered the spa for us. I would highly recommend Spa World and their range of spas. Dave

Michael K.

On Productreview

Mar 02, 2020

Kerrclan Aqagym swim Spa Elaine thank you very much for the assistance you provided us with the purchase of the AquaGym Lounge Swim spa The extra Depth is just awesome. your friendly positive attitude along with your and professionalism was a real pleasure to deal with. The Spa world team and after sale service have been fantastic, from the delivery of the spa, to the simple Questions nothing was to much trouble We really appreciated the effort that went to ensure things where on track on time and correct We would have no hesitation to recommend you and the spa world team to anyone. thank you Elaine spa world Fyshwick regards Michael and Laura Kerr

Nicole C.

On Productreview

Mar 01, 2020

Vortex Cobalt Avannte I bought a vortex cobalt avente from Elaine K at Spa World Fyshwick in Canberra. I was really happy with the service I got from Elaine. She was very knowledgeable and took the time to answer all my questions. I bought my spa mid January and it was delivered at my house end of January 2020. The delivery guys were very competent and made the whole process so easy. They loaded the spa on a flat bed trolley and seemlessly moved it to my back yard. The whole process took less than 15 minutes including unloading it from the truck. The product itself is great so far. I bought a product with UV sanitiser system so that I need to use minimal chemicals. It's jets and heating system is efficient and powerful and meets my needs. I have looked at few other products out there and I can definitely say you get what you pay for. There are definitely cheaper products out there but these do cost more in the long run in term of energy and chemical usage. By having a well insulated spa, you save on lot of energy costs. By having a decent filtration system including UV sanitiser, you need alot less chlorine (1.5 teaspoon after each use or same quantity once a week if you're not using). This saves you money in the long run, not to mention not having to deal with chlorine smell whilst you're in the spa. I would be very happy to recommend spaworld products.

Frances

On Productreview

Mar 01, 2020

Very happy with our spa Very happy with the spa, have used it extensively, and become very popular with friends and family. It was a bit more work to prepare than I expected but the delivery and installation was smooth and quick. The concreter and crane company recommended were excellent. The electrician was a disappointment but my feedback was quickly responded to.

Ram

On Productreview

Feb 29, 2020

my kids love the spa, 5 stars product great service by Elaine, very clear information on the product, the time line and the delivery process. No hidden costs and excellent follow-up service too.my kids love it and would definitely recommend it !

Rod B.

On Productreview

Feb 29, 2020

Thank you Spa World. Elaine from Spa World was a pleasure to deal with. We had the various spa options explained to us, and also she provided us with a recommendation based on what bast suited to us and the cold Canberra Climate and our family needs. The best decision I made was listening to Elaine and following her advice. She knows the products and reads the customer to know what they require. After delivery service was great also with a phone call and assistance on setting up an easy to understand maintenance schedule. It is a lot less maintenance than I expected.

Jo and John

On Productreview

Feb 22, 2020

Great service and an awesome product.... We've had the Vortex Mercury spa for a month now and we absolutely love it. Everything Elaine (Spa World, Fyshwick) told us about the Spa was factual and helpful. She was a pleasure to deal with and dispelled all of our reservations. We find the spa refreshing in the hotter weather especially after Elaine advised us how to reduce the heat, and we just love the therapeutic massages and the light show after dark! It's easy to maintain, practically cleans itself and is economical to use with our solar panels.

Guy H.

On Productreview

Feb 16, 2020

Highly recommend product,Staff are great to deal with also. Spa world Fyshwick are a pleasure to deal with,could not be happier with our spa or the install and service received! We love it,can’t get the kids out of it either,very happy!!

Tiarnie Polack

On Productreview

Feb 12, 2020

Quality service of spa world Fyshwick We purchased our spa from Fyshwick as our sales person was Elaine. She was very help easy to talk to you were we could understand her. She gave us a good vibe when talking to her from the start . Found us a really good price. I would recommend her to anyone wanting a spa .

Kylie D.

On Productreview

Feb 03, 2020

Love our Spa from Elaine at Fsyhwick We purchased our spa from Spa World in Fyshwick. Elaine was very helpful and patiently answered all our questions. We have had a few problems which Elaine has promptly dealt with and maintenance people were quickly on hand to repair. We love our spa - thank you so much.

Toby

On Productreview

Feb 03, 2020

Awesome customer Service Super simple process, walked in, got offered the right Spa for us, got a very competitive price, excellent service and Elaine even managed to get us the spa before Christmas! 5 star experience, would highly recommend seeing Elaine in Canberra for a new spa!!!

joeklk

On Productreview

Jan 30, 2020

Excellent service and support Craig was excellent from first contact to after sales support. He was incredibly helpful on the phone and email taking the time to answer in full all of my questions and making recommendations on which model would suit me best. I also spoke with him about spa maintenance/cleaning and he was able to tailor the schedule to my needs. The clips for the spa lid were a different size and Craig immediately sent out new ones for me. I would definitely recommend the Seven Hills store, thank you! Despite the potential to win a small gift this is my honest opinion.

Darryn T.

On Productreview

Dec 17, 2019

Fantastic Experience with Elaine at Spa World Fyshwick I recently bought my spa from Elaine at Spa World, Fyshwick. From the onset, I was impressed with her technical knowledge and her friendly, customer orientated nature. She made the whole experience and process seamless and enabled an extremely positive experience. Elaine was great to deal with and responded to any queries immediately with the relevant information. I am loving the spa and I recommend Elaine and Spa World without hesitation. If you are considering a spa, she should definitely be your first (and only) phone call/ visit. Thanks Elaine

BethH

On Productreview

Dec 15, 2019

Fantastic Spa We use our Nitro spa every day and love it. Our family come a visit and can't wait to jump into the spa. The support service has been great and we wouldn't go anywhere else.

Patrick O.

On Productreview

Dec 15, 2019

Elaine is awesome I purchased a swim spa from Elaine in Fyshwick ACT. The advice and deal was wonderfull. Elaine made the option choices easy and delivery was seamless. Highly recommend Spa World Fyshwick.

hopple1812

On Productreview

Dec 06, 2019

Always wanted one Got my spa from Fyshwick with Elaine Kalanche went to the store a few times before I made a decision wasnt pushing me into a sales had good product knowledge about the spas and cost savings made contact after delivery to check

Rohan B.

On Productreview

Dec 05, 2019

Spaworld & Elaine Vortex Spas from Spaworld are one of the best purchases we have done in quite some time. Our Spa (Nitro) has been a total hit with our 3 year old boy as well. The hydro therapy component of the spa has been great. After a hard day at work/gym/playing sport, spending time there feels absolutely amazing. Very easy to fall asleep in it. The amount of customisable features available in the Vortex spa can end up making a very unique experience for you. Highly recommend Vortex spa for any family of any size. It was also great working with Elaine. She took the time to understand our needs and suggested the spa that would be perfect for our requirement and our entertaining capacity. She has been very helpful even after the sale, helping us make sure we are using the right amount of chemicals, as Australian conditions are different than other countries, and the chemical requirements can get a bit confusing. My parents also ended up getting a spa from Elaine. They ended up getting a Swim Spa, and we have had great family moments. Having a swim spa is great for my parents as well as it allows them to keep fit in their 60's. Great buy. We now have more friends interested in these, and have taken them to Elaine as well. Thanks again Elaine for being so great and looking after your customers.

Wayne

On Productreview

Dec 03, 2019

Great customer service Great experience all the way from walking into Spa World Gregory Hills NSW to choose my spa from Lillian, who offered excellent advice and made the sales process easy, through to delivery from Rachel, where the spa was delivered as expected. I would recommend buying a Spa from Spa World and particularly dealing with Lillian.

Mike S.

On Productreview

Nov 26, 2019

Customer focus Went to Spa World at Fyshwick, Canberra to get information to help me choose an outdoor spa. The showroom was roomy and well presented and all the spas one could try (dry!) for size were very clean. The state of cleanliness contrasted with two competitors whose display spas were very dusty and dirty. Elaine was very knowledgable about the range of spas and accessories and over a few visits and numerous emails helped me make a decision on an available spa to meet my needs. Now I look forward to being able to do a review on the product once installed.

Jeff S.

On Productreview

Nov 21, 2019

Excellent product and sale service Elaine gave us excellent sale service with her knowledge of the product that she was selling. She also provided us with great follow up service checking to see if we were enjoying the spa and if we had any concerns. She is only to willing to help which is great. Great product but outstanding customer service

Tamarajane1

On Productreview

Nov 17, 2019

Elaine looked after us all the way through. We absolutely love our spa and are so happy with the excellent service. Very easy even if you haven't done it before. Much easier than a pool. We were a bit nervous testing levels but Elaine gave us advise for our first adjustment.

Lkhill

On Productreview

Nov 16, 2019

Excellent product and customer service Elaine has an excellent and professional knowledge of spa's. We started at spa world in Canberra, then researched and inspected many other spas and manufacturers. Came back to where we started and purchased a vortex cerium that we are delighted with. It is so powerful I think it needs a seat belt to hold you down.

Jenny

On Productreview

Nov 10, 2019

Swim spa 4m We bought our spa 2 years ago thru Elaine, we shopped around but found Spaworld the best value and most professional - Elaine was wonderful, she guided us through the process and was so helpful all the way through including a tricky hoist over the house! I would highly recommend Elaine and Spaworld for your next spa purchase Jenny - Belrose

Jason

On Productreview

Nov 08, 2019

Spa world Fyshwick Elaine at Spa World in Fyshwick was great to deal with.If you are looking for a new spa / swim spa I highly recommend to visit Spa world Fyshwick to help.

Peita

On Productreview

Oct 29, 2019

You must go see Elaine from Fyshwick Spa World if you are wanting to buy a spa Elaine was fantastic. I had been looking for a swim spa for some time now. I went to them all in Narellan and Fyshwick/Canberra leaving Spa World Fyshwich to the end. I wish I had went there first. I couldn't decide between a sectioned swim spa or an all in one swim spa. Elaine asked me a few questions and from my answers, I finally knew which swim spa suited me. No other spa company offered any suggestions or advice on what would suit me better. The customer service by Elaine is outstanding and can not be faulted in anyway. Her knowledge on spa's and being able to compare them to others is very helpful. Prior to installation, myself, my electrician and concreter phoned Elaine for confirmation on what was to occur and she couldn't have been more helpful. The follow on service after the sale is definitely there until you don't want it anymore. Thank you Elaine.

Carol

On Productreview

Oct 27, 2019

Very helpful I found Elaine very helpful both during and after our purchase. Have not filled the spa yet so will write more when we get to use it. Great price, so hope to make the most of it soon.

Sarmistha

On Productreview

Oct 27, 2019

Absolutely thrilled with the spa and service! Absolutely thrilled with the service! We bought our swim spa from Spa world Canberra and Elaine was brilliant in helping us choose the right spa. Her professional advice was very helpful and she put us through to the right technical support after we had issues starting the spa post installation. The whole family is loving the spa. A big thanks to Elaine and the spa world team. Sarmistha

Sarah

On Productreview

Oct 23, 2019

We love it Couldn't have picked this spa without Elaine!! She new exactly what our budget was and what we wanted and Bam!! Magic happens at our place when is parents get to relax in the spa and kids are asleep or the kids have a ball in it on the weekends!!

Ann

On Productreview

Oct 23, 2019

Thrilled with my spa. Ann ACT I just love my Gemini spa, it is perfect, an oasis, adds a luxurious finish to my balcony. Elaine knew just what I wanted, and within minutes I was placing an order. She is very helpful answering all questions. Thanks Elaine for your help

Leanne F

On Productreview

Oct 20, 2019

Love our spa! We purchased a spa from Elaine in Fyshwick ACT ..... Elaine was wonderful and so knowledgeable ... what Elaine doesnt know about spas isnt worth knowing! but it didnt end there, Elaine was more than helpful with all the questions we had after the spa was delivered

Anne

On Productreview

Oct 14, 2019

Charlie Xuereb Newcastle Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.

Katrina Newitt

On Productreview

Oct 09, 2019

Excellent Customer Service From Elaine ACT We purchased the Vortex Xenon Avante spa from Elaine at the Fyshwick store in ACT. Elaine's passion, knowledge and expertise of the Vortex range of spas is phenominal. By asking the right questions, Elaine was able to guide and help me make the correct choice for my family and I couldnt be happier! Her friendly and helpful service is so refreshing to experience, you definately don't feel like a number as she goes to lengths to please her customers. We have been enjoying our spa now for almost 2 weeks and absolutely love it. The delivery guys were also awesome as the spa had to be lifted over our house and into the yard approximately 50 metres away. The post delivery follow up with Elaine ensured we were all set up and able to enjoy our spa as soon as it was hot enough. I woud definately recommend Spa World if you are thinking about getting a spa or swim spa.

Emmanual

On Productreview

Sep 06, 2019

Great service and spa Very happy with all aspects of our recent swim/spa purchase. Elaine has been so knowledgeable, patient and helpful.Good service, very helpful with problems offering friendly advise. We are enjoying our new spa and use it almost every weekend despite the cold Canberra weather. We love our swim spa and its hard hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa I would highly recommend spa world in particular Elaine.

Sam

On Productreview

Aug 29, 2019

A little oasis in our own backyard Thank you to Elaine and the Spa World team for ensuring we could create our own little oasis. Greatly appreciate the helpful advice as well as the pre and post sales support. The swim/spa has only been set up for a few weeks but we are already making good use of it and it has been easy to maintain.

Rich C.

On Productreview

Aug 21, 2019

Love our swim spa. Thank you Elaine We recently purchased a vortex swim spa from Elaine in Fyshwick. Elaine went above and beyond to make sure everything went smoothly. The delivery guys and the crane company were very professional. We love our swim spa. It’s hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa I would highly recommend spa world in particular Elaine.

Robyn

On Productreview

Aug 21, 2019

2 person Gemini Spa from Spa World is a GEM (no pun intended)! We saw the 2-person Gemini spa at the Royal Easter Show in Sydney. We didn't even know such a thing existed. We love it, especially as we live in a unit and space is limited. We use it every day. Our Sales guy, Craig Fairbairn, was very knowledgable and helpful throughout our buying and installation experience. Had a great Spa World experience!

Karen

On Productreview

Aug 13, 2019

Elaine is a superstar Elaine was so helpful right from the beginning. She had extensive product knowledge and made my purchase decision really easy. She followed up with me after delivery and installation, and even helped out a friend with their new spa purchase. 5 stars all the way.

Charlene

On Productreview

Jul 25, 2019

Elaine The service I received from Elaine was top of the rage, she’s helpful and honest. I wish there were few people like Elaine in this world, life would be a lot better and the would be no trust issue.

Tammy B.

On Productreview

Jul 17, 2019

Fyshwick Spa World We purchased a Palladium spa from Elaine at Fyshwick Spa World. We love the spa and have had the best possible service from Elaine. Whenever we had questions she was absolutely excellent. Nothing has been to much trouble. I recommend anyone looking at purchasing a spa to get in contact with Elaine and spa world. Thank you so much we are so grateful for everything you have done :)

Col

On Productreview

Jul 16, 2019

Best customer service We organised our spa through Elaine at fyshwick. We had lots of questions and wanted to make the right decision and instead of being pushed into one Elaine simply answered all of them! It had been a great experience!

Joe Portelli

On Productreview

Jul 05, 2019

Service focus Good swimspa product which worked flawlessly. Great after sales service from Elaine. Replacement panel sent out immediately when damaged during delivery. Chemical start up package included. Difficult site installation overcome.

Jonno

On Productreview

Jun 29, 2019

A great swim spa sold and supported by a top lady. Elaine from Fyshwick Spa World was absolutely excellent --- from first contact, through discussions and completion of the purchase. She acted with total integrity, knowledge and helpfulness. Her advice was right and we felt we could rely on her advice for the best choice. Nothing was a trouble and her enthusiasm added to the experience. Our Swim spa has proven to be excellent and we have been supported throughout the process and for the succeeding months in first class manner. We are very grateful to Elaine and unhesitatingly recommend her and the Vortex product.

Michelle L.

On Productreview

Jun 18, 2019

Best purchase to date In November last year I decided I wanted to get a spa for hydrotherapy needs. I was recommended to go see Elaine from the Fyshwick store. I went to spa world and met Elaine. Elaine asked me a few questions and within minutes narrowed it down and gave me her suggestions to suit my needs. I ordered my swim spa (originally thinking I only wanted a small spa.) In February I received my swim spa. Its been one of my best purchases to date and wish I had done it sooner. I have used it minimum 4 times a week. My pain has reduced dramatically and my sleep has also improved. If you've been thinking of buying a spa I highly recommend spa world in particular Elaine from the Fyshwick store. She was very helpful and extremely knowledgable. No question was too much. She also insisted to help with the set up of the swim spa once we had filled it up. The service from the start to after I received my spa has been exceptional. I already have and will continue to recommend spa world to my family and friends.

Heather B.

On Productreview

Jun 02, 2019

Vortex Swim Spa We purchased our Vortex Swim Spa in late January, which was delivered early April. From start to finish I have nothing but positive things to say about our experience. We entered the shop with only a vague idea of what we were looking for. Elaine greeted us and was professional, knowledgeable, and friendly. No question was too hard or too silly. We were given the information we sought and the space to explore the different models on display ourselves. Elaine provided us with all the information and contacts (electrician etc) we needed to make a decision and get the process started. Despite contacting Elaine frequently to get a status update or ask any questions we thought of, she was always prompt, helpful, patient and friendly. Elaine’s service made us feel valued and important as customers. After the spa was delivered and installed (again, fantastic service with nothing but praise), we contacted Elaine to go through the initial setup and, despite it being her day off, she took the time to patiently walk us through everything, step by step, and answer our questions. The swim spa itself: absolutely amazing. Our main motivation for a swim spa was for low impact exercise. Hubby and I have lost 7-10kgs each so far. The spa has also helped us drastically with mobility and flexibility. We also spend a huge amount of time in there relaxing as a family. We purchased the additional heat pump and even in the cold 5 degree weather we’ve been having, we have comfortably spent considerable time in there. I can not recommend SpaWorld and their swim spas highly enough!

Cessy

On Productreview

May 29, 2019

Love my Spectrum Spa! Recently purchased a Spectrum spa from Vortex spas in Osborne Park and we could not be happier with it! From sales to delivery, it was flawless. Mark (sales manager) was very helpful in explaining everything from maintenance and answering all our questions and what sized spa was most suited for our us. He was literally just at the other end of the line. He was great and kept the spa in store with a fixed price until we were ready to have it. The delivery people were also very accommodating as we didn't have much allowance at the sides for it to be wheeled in but they were able to work around it - this way we didn't have to pay huge amounts for a hiab crane! After sales is also very helpful with a live chat plus a website with a huge list of answers for anything and everything spa-related. Will highly recommend this company!!!

Mj P.

On Productreview

May 06, 2019

Vortex Spectrum - Great Product, Great Service... We purchased a Vortex Spa through Elaine at Spa World in Fyshwick earlier in the year. The spa is amazing and the service from Elaine and Spa World was wonderful.

Not Applicable

On Productreview

May 04, 2019

My husband and I recently purchased a Swim Spa from Spa Word in Fyshwick My husband and I recently purchased a Swim Spa from Spa Word in Fyshwick. We mainly bought it as a hydrotherapy pool for me as I suffer from a join problem. The support and spa knowledge from Elaine was fantastic.The Spa itself is everything that we could have hoped for. We definitely recommend Spa World to everyone.

Michael M

On Productreview

May 01, 2019

I recently purchased a Swim Spa from Spa Word. I recently purchased a Swim Spa from Spa Word. From the moment I walked into the Showroom I was impressed by the level of product knowledge shown by Elaine. The Spa itself is everything that I was hoping for and the delivery staff were also very good.. Would recommend Spa World to everyone.

Marcus.T

On Productreview

Apr 11, 2019

Very Happy . Charlie was very helpful ( Newcastle ) and has been when I call for advice .. Bit of a mix up on delivery but they made up for it by having it delivered by a very professional team on the next available date ( with in 1 days ) . Since delivery we have enjoyed hours of fun and it couldn't be easier to maintain . Thankyou Charlie and Spa world.

John B

On Productreview

Apr 10, 2019

Great product and excellent service from Elaine Kalache at Spaworld Got it up and running 3 days ago and the grandies were hardly out of it. As for us "oldies", we now have a touch of luxury to enjoy which gives us more options over the pool we discarded. Added value to our property too!! Too early to comment on maintenance as yet but we believe confidently that according to previous owners' reviews this will not be an issue

Ben. S

On Productreview

Apr 02, 2019

Professional service and a top quality product We use our spa at least 5 times per week. Maintenance is almost zero. A matter of adding sanitizer after each use and cleaning the filters monthly. it really is set and forget.

Steve Watt

On Productreview

Apr 01, 2019

Love our Spa From the first time we decided to look at purchasing a spa there was a lot of questions in our minds and we were confused about so many aspects of owning and operating a spa. Peter at Northlakes was so helpful and informative at a level we could understand that it was a no brainer to go ahead with the purchase. From that point on everyone connected with spa world was fantastic including the delivery guys who not just delivered the spa but took the time to explain every aspect of the functions and operations of the spa. Then we had a follow up to see if everything was as it should be and could they be of further assistance. WOW a company that really cares after the money has been transferred. We could not speak more highly of this company and we can now say tthat we use our spa EVERY day.

Mark and Ange

On Productreview

Mar 26, 2019

Vortex Nitro HP Don't delay deciding to purchase a spa any longer. I have been pondering over owning a spa for 10 years, did the rounds of all Brisbane retail stores, checked out all brands and Spa World by far had the best service and offerings. If in Brisbane, ask for Michelle. Her service and product advice was outstanding. Michelle even answered her phone to assist me on her days off. Thanks Spa World, I should have made this purchase years ago. I use my spa every day, no issues and extremely easy to look after.

Andrew

On Productreview

Mar 18, 2019

Great spa, with wonderful customer service to-boot ! Elaine, the Manager from the Canberra Spa World store has been exceptional with her advice and customer care. We came in to visit the show room and she was very knowledgeable, assisting us to work through all of the spa options available, resulting in us choosing a spa different to the one we envisaged - and we're so glad we listened to Elaine's advice, we love our spa ! Elaine helped us work through the various trades required to get our spa up and running. Elaine is always available to contact for advice on a range of spa issues, and always provides helpful tips. Thanks so much Elaine, Andrew

Gemma

On Productreview

Feb 21, 2019

Big shout out to Elaine in Fyshwick Spa World! Big shout out to Elaine in Fyshwick Spa World! Throughout the whole process Elaine has been outstanding, the consummate professional. Her product knowledge is excellent, she recommended the perfect spa to meet our needs & budget. We love it. The ‘after sales’ support from the Spa World has been nothing short of excellent. Highly recommend purchasing at spa from Spa World; quality products & great service & support.

Shane and Lakshmi

On Productreview

Feb 20, 2019

Fantastic Spa and Great Customer Service! We would just like to pass on huge THANK YOU to Elaine from Spa World in Fyshwick, Canberra. We bought the Vortex Palladium 11 person spa and we love it! We had been debating putting in a swimming pool or a spa, and we are so happy with the decision we made. We chose the Palladium as it was in stock to ensure a pre-christmas delivery. Elaine worked hard to ensure to ensure that the delivery was made and the spa was installed in schedule with our concrete slab being poured. Elaine's helpful advice and assistance have gone a long way in making us comfortable with our purchase and her ready willingness to be on the end of the phone/email to answer our questions has been greatly appreciated. We would highly recommend SpaWorld Canberra and Elaine Kalache.

Martin

On Productreview

Feb 20, 2019

Fantastic customer service Elaine at the Canberra store has been a pleasure to deal with - extremely knowledgeable of the product range. After sales customer service is also excellent. Really happy with the spa!

Cara Ann

On Productreview

Feb 17, 2019

Excellent service from Elaine in Canberra We have had excellent service from Spa World from the initial selection through to delivery and operation. Elaine in Canberra is very knowledgeable and helpful, always willing to assist with all of our queries while we get used to our spa. The children have thoroughly enjoyed the 10-seater Vortex Titanium Hydroplus with all their friends over the summer.

Rudolf

On Productreview

Feb 12, 2019

excellent spa After much deliberation on where to buy a spa from we purchased a vortex spa from Dorothy at spa world Seven Hills, she has a wealth of knowledge and very friendly. The two guys who delivered the spa were very professional they knew what they were doing as we have a very difficult site or so i thought, as for the spa we are very happy with it . Its getting used almost every day. Defiantly recommend Spa World Seven Hills and a very big thank you to everyone involved

Anatolia

On Productreview

Feb 04, 2019

Loooove my swimspa from Spa World We bought the vortex swimspa, and chose a spa that was in stock to ensure pre-christmas delivery. Our sales representative Elaine Kalache made sure that happened, even though we had a last minute delay on our end (due to bad weather) she shuffled deliveries around to make sure we still got the spa before christmas. And even after the sale, she has kept in touch to make sure we are happy, and to assist with any questions we may have. I highly recommend Spa World if you are looking for a spa, and in particular Elaine's helpful service in the Canberra store.

John

On Productreview

Jan 29, 2019

Love it After looking at several different spa companies to work out what styles/options were available I was very happy with the information and service provided by Trent Williams from Spa World Dandenong. Trent answered all my questions and told me exactly what I wanted to know to help make my final decision and choice in colour and options. The spa was installed on time with the installers being very careful and doing a great job and being very helpful, The follow up VIP visit to run through operation settings and maintenance was exceptionally helpful and most appreciated. As it is an outdoor spa which sits near our pool we had a pool cover made to protect the spa from the elements when not in use. We use the spa regularly, maintenance is reasonably easy and love the heating options available. One of the best purchases I have made for my relaxation health and it looks fantastic in our pool area.

Leanne

On Productreview

Jan 26, 2019

A great choice! After debating whether or not to install a pool, a swim spa or a spa we finally decided to go with a spa. Spa World Fyshwick was an obvious choice for us and Elaine could not have been more helpful. She asked a few questions about what we were looking for and suggested the Vortex Xenon Avanti and we could not be happier. Elaine quickly found out the availability of our chosen spa and gave us a fantastic deal. We were particularly impressed with a pre-Christmas delivery! The delivery process was efficient and stress free and Elaine has been patient with our many questions. We love our new spa and would highly recommend Spa World Fyshwick and Elaine if you looking to purchase a spa.

Mark

On Productreview

Jan 25, 2019

Spa World Fyshwick, ACT Elaine has provided an excellent service throughout the purchase and installation of our Vortex Swim Spa and continues to provide excellent after sales advice and support. The pool is getting a solid workout during the school holiday period and despite some early reservations regarding swim spa vis conventional swimming pool, we definitely made the right call and look forward to getting year round use out of the pool.

Fookes

On Productreview

Jan 20, 2019

Fantastic service from Peter at North Lakes The service has been faultless and second to none, from the purchase right through to delivery and after delivery. We treasure our spa and the benefits it has bought to our health and family. Thank you Spa World !

Lisa

On Productreview

Jan 17, 2019

Fabulous product and service Elaine at Fyshwick has been fabulous from the time we walked into the show room through to answering questions post spa installation. We have never owned a spa or pool so had no idea what to do. Elaine and the installation team have always been so helpful with our questions. We are using the spa two to three times a week and have turned the temp down to enjoy cooling off in the hot weather. We will actually get use of the spa all round which is fabulous. I would highly recommend Spa world for both the quality of product and the ongoing customer service. Lisa and Alex

Mike

On Productreview

Dec 28, 2018

Spa World Fyshwick ACT Being from out of town I spent quite a bit of time online looking at the options for a new spa (including reviews) before narrowing down to a couple of companies. Not only did the Vortex spas best meet my requirements, but when I went into Fyshwick to look in person, Elaine was excellent. She showed me the range/features etc, listened to my requirements and her input definitely led to a better choice. The spa was delivered and installed within 2 weeks from order which was exceptional. As impressed as I was with the pre-sale support, the fact that a minor heat pump installation issue was rectified very quickly (esp noting I live in the "sticks") shows true dedication to customer satisfaction. After a few weeks of daily use I could not be happier with the spa. If you are after a new spa in the greater Canberra region and think that the Spa World range may have something suitable then I suggest you drop in to see Elaine.

Lisa McKay

On Productreview

Dec 26, 2018

Best service from Elaine I cannot fault the service I received from spa world. From the moment I entered the Fyshwick store and met Elaine till after I received my spa I have been given exceptional service. The service has to be one of the best I have ever experienced. You dont meet genuine sales people that actually care about your wellbeing to help you find the right product for you and not based on the price tag, but I actually did for the first time ever. I exited the store super excited about my new spa. The Vortex product is superior. Very little maintenance and the quality is superb. Once I received my spa Elaine was very quick and very responsive to many many questions I had with no hesitation. If you are in the market for a spa look no further and visit spa world. The service and quality is 5 star. Thank you Elaine and spa world.

Natalie

On Productreview

Dec 22, 2018

Spa World Fyshwick ACT I can honestly say buying a Vortex Spa from Elaine in Fyshwick was a great investment for myself and my family. I was given knowledgable advice, great service and shown a wide range of possibilities. Even after I had selected my perfect spa, I was continually given advice in every aspect. Now, I can't imagine my home without it. I'd like to say a big thank you to Elaine for all her help through our purchase and for her constant service.

Dazzacat

On Productreview

Dec 21, 2018

The whole family loves the new SPA. The whole family loves the new SPA. Sales service (before and after delivery) was excellent and very helpful in choosing the right SPA for us. Delivery and installation went extremely well. Very happy with the quality and functionality of our new SPA. Thanks heaps Elaine!!

Tina

On Productreview

Dec 16, 2018

Cannot thank you enough ! I am so pleased with my purchase that I cannot thank Dale and Lifestyle Spas enough ! The whole process was painless as Dale was always available to answer all my questions and ease all my fears about undertaking such a task -especially considering my spa was in ground and an old swim spa had to be removed first! I almost purchased numerous times with other companies but no one felt right ...so true when they say to trust your instincts! Fortunately this led me to Dale and to Lifestyle Spas and I couldn’t be happier with my purchase and overall experience !!! Thankyou so much Dale i couldn’t have done it without you ! Tina

Chamath

On Productreview

Dec 08, 2018

I cannot second the spa or the service I cannot second the spa or the service we purchased through Spa Word. Our family has been looking for a spa for some time and we came across Spa World during a promotion. Elaine at the Fyshwick store was very knowledgeable about the range of products and helpful in selecting a spa that met our needs. We purchased a vortex mercury in September and received delivery of it in late October. It is an absolute gem. Elaine was very helpful with the initial setup/questions we had, and we cannot thank her enough for responding to our queries after hours. A second to non-service which we really appreciated. We decided to go with the vortex due to its construction. We have setup the spa in weekend mode (only heats up Friday to Sunday) and set the temperature to 35. The spa is well insulated, the lowest I have seen the temperature drop over the 4 days was 30, on average it maintains about 32. If you are a young family like us or this is your first spa, I couldn’t fault it as your first choice. The jets are powerful and there is enough space for a family to socialise or enjoy a relaxing evening together. It takes very little effort to maintain which is a bonus given how busy we are. If you are Canberra and looking for a spa this is where you should go. Elaine, thanks again for everything. Family is loving the purchase.

Jocelyn

On Productreview

Nov 22, 2018

Best way to spend time with the family! Thanks Dianne for helping turn our dream into reality. The added bonus is awesome family time, particularly with our teenagers.

Josh

On Productreview

Nov 21, 2018

Love our swim spa We absolutely love our swim spa. If your in the market for a swim spa look no further than spa world. The quality is supreme. We have been using it at least 4 times a week. Easy maintenance. The service has been fantastic. Our sales representative was Elaine and she has been so helpful. Especially with helping us set up our swim spa once we had received it. No question was ever too much. I rate our experience a 5+. If your considering buying a swim spa don’t think twice. The quality and service is second to none. Thank you.

Kev

On Productreview

Oct 29, 2018

Graet spa Thanks to Peter and the team at spa world North Lakes . We've had or our Nitro HP for 6 weeks now. What can i say the spa is fantastic and what a great way to unwind at the end of the day. Peter took the time to explain the different spas to us to ensure we got the spa we needed with no pressure sales. Just honest advise. I would certainly recommend Spa world North Lakes if your looking for a Spa.

Jodie c

On Productreview

Oct 23, 2018

Great service Thank you Canberra Spa World. You made The whole process so easy. The spa is wonderful and we are so glad we did this.

Teresa

On Productreview

Oct 17, 2018

Wonderful service, we are loving our new spa. We had the most amazing experience with Nick from Spa world at Underwood. He helped us through every step from the day we went there to just have a look through to after sales questions. Nick took my calls even on his days off to answer any questions I had. The whole process was so easy and satisfying and I can’t speak more highly of this company and the extra mile they went. I can’t thank Nick and all the other people involved in our whole spa experience enough. We use our spa about 3 to 4 times a week and it’s just so easy to maintain.

Jodie Milnes

On Productreview

Oct 11, 2018

Purchased a Swimspa for our disabled daughter for unlimited Hydrotherapy! The Swimspa would be used at least 5 times per week for fun and Hydrotherapy! We purchased it for low maintance reasons and running costs! We liked the size and look of the swimspa and will use it for many years to come! My daughter just loves recovering in the spa after her intensive therapy she does for her development!

Derek

On Productreview

Oct 05, 2018

Fantastic Service from Sale to Delivery Would highly recommend SPA World in Fyshwick, Canberra. Elaine is super helpful and really knows the Vortex product. She was able to provide us with alot more product knowledge which covered things that we had not considered. Even the delivery team provided excellent service and would have no hesitation in recommending if you are the market for a spa. Sales Order Number - 50255

Mill

On Productreview

Sep 25, 2018

Should of got one sooner Had a great customer experience as soon as we walked into the showroom we recieved professional helpfull service from fred then delivery guys were fantastic as has been the after sales follow up re any concerns they only problem has been why didnt we buy one sooner

Tina

On Productreview

Sep 17, 2018

Excellent service I highly recommend using Spa World mainly for the wonderful customer service I received from Elaine. She was very helpful and knowledgeable from the first time we walked into her showroom till past our delivery date with her follow up calls. She showed much patience with our many questions over the lengthy time our spa was on layby and never waivered from demonstrating professionalism whilst being friendly and informative. She is a true asset. We had a tricky delivery and all the staff at Spa World worked together to ensure our spa was delivered in pristine condition. It is refreshing to deal with a company that has a sincere customer satisfaction outlook.

Rach

On Productreview

Sep 13, 2018

Heavenly Charlie at Warner’s Bay was great at the initial purchase, explaining items, differences and our needs. The delivery team matched this with punctual and complete service in a difficult install. The spa is used every night for a complete wind down. Thank you

Frank C

On Productreview

Sep 10, 2018

Great service, honesty and quality. Best experience ever. I went into the store on a Thursday afternoon and by the next Wednesday I was in my spa. Elaine from the Fyshwick store was extremely helpful, honest and efficient. I am so happy with the process and the product that I wish I had done it earlier.

Kath76

On Productreview

Sep 09, 2018

excellent customer service recently bought a fisher 3 spa from spa world. customer service and follow up waas excellent. any questions we had they answered ordirected us to someone who could answer. the whole experience was easyand stress free. i would highly recommend.

DeDe

On Productreview

Sep 03, 2018

Great Spa We have had a great experience with SpaWorld. We have had it for a couple of years and had not problems at all. Has been good for our intimate life as well. Use it all the time. Service and follow ups have been good.

Susen

On Productreview

Aug 31, 2018

Excellent, well worth it Just wanted to say a big thanx to Donna and Diane for doing their very best getting the spa 2000ks going out of their way with transport And so friendly

John

On Productreview

Aug 28, 2018

Excellent Service , love the Vortex Spa I bought a Vortex Spa a few months ago, and I really enjoy it and worth the money Would like to also mention a big thankyou to Joanne (Sales Manager) she was really helpful and answered my questions on time and even though was located in a different state she was really professional to deal with

Peter

On Productreview

Aug 22, 2018

Spa World exceeded our expectations! We met David from Spa World at the Brisbane Pool and Spa Expo and from the start it was clear that he knew his business. We spoke to every other Spa company at the Expo and he was the ONLY Sales Person that could provide us with the information we needed and the Spa World product was far superior to all others. We are delighted with our investment.

TCam

On Productreview

Aug 10, 2018

life changing Great spa that has changed our life. Brendon that did the VIP handover was excellent and Dot that did the sale was perfect and helped us out a lot. The delivery department and accounts should look at making big improvements in customer relations. After the sale, accounts and delivery staff seem to have zero care for the customer. I did report a problem with a headrest at arrival, found while I was cleaning out the dirt from the delivery guys walking inside the spa when unloading it. This headrest was replaced with no problem, no fuss and arrived two days latter. Great service but just don't expect the delivery guys to have a care factor or maybe they just had one bad day.

Ian Ritchie

On Productreview

Aug 08, 2018

Don’t overcapitalise your Canberra house: get a swim spa My wife has always missed having a pool, and I have always resisted because a pool in Canberra gets used about 20 days a year and is otherwise unpleasantly cold. For hydrotherapy use, however, we finally decided on an insulated heated swim spa. Elaine was knowledgeable and relevant with all our questions regarding access at our mature age, and we negotiated a contract immediately. The product was delivered 2 weeks early, and installation was perfectly organised, electrician references, cranes, heat pump installation. The online predelivery sheets are also concise and relevant, giving us confidence that we were technically ready. After two weeks, we use it often and even trot out in sub zero weather when ice is on the covers. Build quality is superior from my engineer’s perspective, and we are very pleased with our decision to drop in to spa world for a brief look around(!) Thanks go to Elaine, she understands the product in great depth and advised us honestly about products suiting our needs.

Susan

On Productreview

Aug 02, 2018

A spa in the country! Getting our choice of spa 6 hours west of Sydney was never going to be easy. However having Elaine from sales & Mario & co from service departments made the process manageable. Always only a phone call away. They made the experience successful. It is a 5 star service & a dream product!

Shan

On Productreview

Aug 01, 2018

Great Service Great service from the word go. I had a small item missing and they were very prompt with their response and fixed it straight away.

Des

On Productreview

Aug 01, 2018

Great service The staff at Spa World have been terrific, very knowledgeable regarding their products, although we did have an issue with the delivery, the staff worked through it really well and we were most satisfied with the outcome. Thanks for a great product

Jonsnow

On Productreview

Jul 31, 2018

Love it. Prompt on time delivery, minor issue with bottom left screw on front cupboard, had to drill and grind out. Maybe seek assistance if you get the same issue. Spa as promised, customer service 10/10 , would I buy from here again, absolutely.

Bill B

On Productreview

Jul 31, 2018

Dream Soa Great quality, fantastic features, super service. Everything was too easy buying the spa we were given great advice on what to buy. Delivery was quicker than I expected given we live rural and went smoothly. Heat pump installed a week later again no problems. Highly recommend Spa World

Brian

On Productreview

Jul 25, 2018

Very Good Professional Company. Spaworld explained the differences between the models in a professional manner highlighting our needs above their desire to sell. After we bought the item they continued to provide excellent after sales service.

Billy

On Productreview

Jul 19, 2018

LOVE MY SPA The whole purchase process was fantastic - I was researching for months and settled with the most reputable supplier (Spa World) and the highest quality spa I could - a fully optioned Vortex. I could not be happier with the buying experience and the follow up service to ensure I could get the most out of it. Thanks Joanne and the Spaworld team!

Geoff

On Productreview

Jul 14, 2018

Quality Spas Focus on Water Pty Ltd have been using Spa World for a number of years for the supply of quality spas for customers and resorts. Joanne has been involved in all transactions,her supply of information and knowledge of the spas has been invaluable. Great work Joanne.

Sonny Aquilina

On Productreview

Jul 03, 2018

Thanks to a great team at spa world Smeaton Grange Firstly I would like to say a big thank you to the team from spa world Smeaton Grange. From the first time We walk into spa world we new what company we needed to go with 100%, no lake of communication and right away asked what type of spa I was after and for what size area. We had an area of 5m x5m that we wanted our spa to fit in, we were taken to the vortex swim spa which we loved right away. We sat down, ran through colours and what the spa does. This spa fitted our family perfect. On the day our spa got delivered it was a wonderful experience from the gentleman from spa world who set the spa up for us. The next day I had a call from Diane to ask if we were happy with the service and the spa, which we are. Thanks again to a great team and I will always be dealing with your professional team. I have told all my family and friends and now they all want on for themselves. Kind regards Sonny Aquilina

Rob

On Productreview

Jun 20, 2018

Great follow up advice Thanks Joanne. Appreciate your time in a busy world. We are heading OS for an extended period and her advice has been great in how to prepare for the move. Thanks

Ted

On Productreview

Jun 19, 2018

Great Product and good service from Spa World From Buying to delivery and after sales service, we have had no problem, The service from Mark Baugh and his team as been fantastic, We would recommend other people to buy from Spa World.

Theny

On Productreview

May 28, 2018

Excellant Spa We purchased out spa from Gregory Hills and the purchase part went well but when it came to delivery, we were hit with a hefty extra fee to use the truck's crane which initially we were told that it would not be needed, (we showed them photos of the access site etc). Also, they changed our delivery date & time at the very last minute which meant we had to rearrange our schedule and cancel a family outing so that we could be present for delivery. The Spa it self is wonderful, we have had it for 3 months now and use it nearly everyday. A couple of weeks back we received a call asking feedback and I told them that we were very disappointed with the delivery process and the extra charge we were not expecting to have to pay, they apologized and sent us three free filters & a $25 gift voucher. I would recommend their spas without a doubt but just be careful with the extra potential costs of delivery.

Adam

On Productreview

May 15, 2018

Excetional Service - Great Spa - Really easy to get going We received our spa a couple of weeks ago. Never having had a spa before I was a little apprehensive as to how things would go when I turned on the power after filling it with water. Not a problem. Have been enjoying it since. Great service from all the staff at Spa World and a great spa that lived up to every expectation set by the brochures and web site.

Nick C

On Productreview

Apr 22, 2018

Great spa - great service and advice Elaine at Fyshwick provided great advice and covered the details of the order extremely well. Delivery and timing went as expected. The delivery turned up on time, but left me with a considerable pile of packaging to dispose of. Installation of the cover lifter was a little problematic, as it is clearly designed for a timber deck. My concrete slab required some Dyna bolts and surgery on the brackets. After the electrician had installed the power, the whole package has been excellent. Spa world (Elaine) has been great answering all our follow up questions.

Renee

On Productreview

Apr 22, 2018

Thank you Elaine and all the staff at Spa World (Canberra)! We received our spa two weeks ago and have been enjoying it every day since it was initially set up. The whole process of purchasing, ordering and the delivery was completely smooth. Our electrician (who opened up the spa for connection) praised the high quality of the design and workmanship. On our end, we have been thoroughly enjoying the bubbles, the warmth, and the purring, quiet sounds of our spa – sometimes twice a day! It has become completely part of our routine to sit and relax and enjoy the beautiful changing lights and the smells from the hydrotherapy feature. Special thanks to Elaine Kalache who has been our main contact, answered all our questions so promptly, and gave us impeccable service from the start. She even included a few ‘spa gifts’ for our wedding anniversary! We look forward to many years of fun enjoying our Vortex Mercury spa!

Kerry

On Productreview

Apr 20, 2018

It has turned our home into a CASTLE We had our Swim spa delivered early 2017 and are so delighted with it. After talking to the lovely and professional Joanne, we decided on the Aqua Gym which had all the bells and whistles whilst fitting into our yard nicely. I unfortunately have many medical issues and the ability to use water therapy which creates less stress and weight bearing on your joints allowing more movement and increased ability to exercise. Joanne and the team are always there to answer any questions or provide advice whenever needed. Unlike many other businesses who basically don’t want to know you once you have made your purchase, the Spa World team are there for you and make you feel like part of the family. We have no hesitation in recommending Joanne and the Spa World Team if you are even considering purchasing a Spa. We looked around and to us there was only ever one choice. We have no regrets and still have the same grin on our faces like the first day we received our beautiful swim spa. It’s virtually maintenance free and doesn’t cost an arm or a leg to run. We couldn’t be happier and if you are considering a Spa then there is only one logical choice -Spa World. Kerry.

ross

On Productreview

Apr 06, 2018

Dealing with spa world was a dream Dealing with Spa World and especially Elaine in Canberra was an absolute dream. Not only did we get a great spa for a great price, but the after sales support that Elaine has provided is excellent and goes above and beyond the normal customer service. If you are in the market for a spa don't hesitate to work with Spa World the product is awesome (best hydrotherapy pool we could find) and the value was exceptional. Also the personal customer service has been exceptional... we count have asked for more !

Kelly

On Productreview

Apr 06, 2018

Love our swim spa! Purchased our swim spa from Spa World at the end of 2016 and haven’t looked back. With three teenage girls it has been the perfect choice to keep them (and their friends) entertained all year round. My husband and I love it and after always having pools find the spa SO much easier to take care of - no more than 15 minutes a week to maintain. We comfortably fit the whole family in our swim spa and have had hours of fun and relaxation during our busy weeks and weekends. You will not regret buying a spa from Spa World. Joanne and the team are delightful to deal with - customer service was second to none.

Marija

On Productreview

Mar 08, 2018

A big THANK YOU from South West Cycling Group for your generous spa donation for our live auction at On the 24th of February we held our Dine & Ride Fundraising Dinner where we raised over $90 000 to fund future cancer research projects. A large portion of the funds raised were due to the immense generosity from David and Joanne at Spa World and their amazing donation of one of their incredible spa's for our live auction. In today's age where one in three people will be affected by cancer, our mission for finding a cure is imperative. We are so thankful to Joanne and David for their support, generosity and professionalism. From the very first meeting their knowledge about spa's and their therapeutic benefits have astonished us to the point where we are now looking at purchasing a spa from Spa World for our own family. Joanne has also been great to deal with post our fundraising dinner, she has been in constant communication with our winning bidder in regards to their delivery and the spa's therapeutic benefits and technical specifications. Once again a big THANK YOU to SPA WORLD for your very kind and generous donation!

shane

On Productreview

Mar 06, 2018

swim spa we purchased a 5.85m swim spa online , talked to Joanne and arranged delivery to the door a 60 ton crane picked it up off the truck at 9.am ,lifted it over the house onto the pad ,the electrician wired it up while it was filling with water at 4pm, I turned it on and dived in ,i have rang the support line a few times to learn all the settings and Joanne to do some fine tuning of the times to run with my Solar power ,we are swimming 4 times a day getting lots of exercise , very happy with the product and the service thanks Joanne for you help and doing the arranging the delivery

Megs

On Productreview

Mar 06, 2018

100%amazing I was a bit of a pain right from the start coz the builders were behind schedule on my new place. Thankfully Jo was extremely kind professional and honest. She stuck by her word and kept my deposit open for months till I was ready to order the right spa. This was hard coz I was ordering online and I was putting on a balcony I hadn’t stepped foot on the the units were a no go zone. Jo guided me perfectly to the exact spa that suits me beautifully. Thank you Spa world and Jo. Loving my new spa. It was delivered by crane and Wilson lift were perfect. I am on the 5th floor. Kelly and Jerry from spa world Cardiff were also extremely helpful.

Clive1

On Productreview

Mar 05, 2018

Their Delivery was Spot On Time Wise When we ordered our Swim Spa back in late Oct last year, my wife wanted a blue shell instead the Std white shell colour, and we were told yes it can happen however it won't be delivered until early Feb. It actually arrived in 1 Feb and all is working well. We also appreciated the follow up phone calls and emails from Joanne both prior to and post delivery. Most unusual , as these days, once they have your money, many suppliers are no longer interested in you, so it a pleasant change to have supplier contact following delivery. Good marketing, as word of mouth is important for future sales. I would rate Spa World as a good supplier of a well built product.

Jacqui

On Productreview

Mar 03, 2018

Service non existent except on the end of a telephone. Whilst happy with the spa I had it delivered by normal delivery guy who had no expertise, other than to put it on my deck. We had to set up and get working ourselves. Last spa I had years ago had a person to set up and explain things - made things much easier. Spa itself is good.

Peter and Karen

On Productreview

Feb 15, 2018

Fantastic Customer Care and Outstanding Customer service from Joanne Abdel. Several years ago we purchased a swim spa at the Melbourne Show , Joanne was amazingly helpful and helped us decide on the right swim spa for us. We purchased the swim spa to then find through local area topography we were unable to go ahead. Joanne was amazing throughout the whole harrowing experience. We promised her if we were ever in the position to purchase a swim spa again we would contact her. Having worked in retail and knowing over several years you deal with hundreds if not thousand of customers when we rang Joanne we did not expect her to remember us. Joanne not only remembered us she again using her outstanding knowledge about her products and her customers requirements ,was able to advise and assist us through our now purchased Vortex aqua-lap pro plus swim spa. Joanne has helped through the entire process of what without her would of been a daunting task. Having seen the other reviews in relation to other Spa world employees it is clear Spa world make excellent products and truly care about the customers needs. In this day and age of terrible customer service , We can honestly say if your looking to purchase a Spa / swim spa . Do not go anywhere else until you visit Spa world. We do not envisage any problems with our Swim Spa , however I do have complete confidence if we do . We will be looked after and any problems fixed. Thank You Joanne regards Peter and Karen Crook

Jacyntha

On Productreview

Feb 15, 2018

Great helpful service I dealt with Joanne and she could not have been more helpful in helping get the right spa for me

Jennifer Lastly

On Productreview

Feb 08, 2018

Outstanding customer service Elaine from Fyshwick Im not one to write reviews but my experience needs to be shared as you dont find customer service like this anymore. I have had a spa for over 8 years but my husband would look after and maintain it. He suddenly died last year so I was left to take all his duties on my own. I went to 2 spa shops in Canberra and asked them what I needed to do to start my spa again as I was clueless. Both stores brushed me off made me feel so unwelcome and didnt assist me. I googled spas and spa world came up so and thought I would try there as that was my last resort. I walked in and met Elaine, I asked her if she could help me. She sat me down and wrote down and explained everything I needed to do to start up my spa. I was in the store for a while as she gave me a whole run down. She also recommended I can get everything I needed from spastore.com.au and even gave me their number and said they would be more then happy to assist me. Before I left she gave me her card and said to me if I needed help once I filled it up to call her. I walked out of there and for I couldnt stop thinking of what a lovely kind lady she was to go out of her way and be so friendly and help me when she was not making money from me. I called her yesterday afternoon and she remembered who I was and was more then helpful to answer my couple of questions I had. I had to share this experience because it is very rare to find customer service like this these days. I know If I ever needed a new spa or had to recommend some one it would definitely be straight to see Elaine from the Canberra store. Thank you once again Regards Jennifer Lastly

Mal

On Productreview

Feb 07, 2018

Exceptional customer service from Elaine in Canberra We recently bought a Hydrozone Pro Swim Spa from Elaine at Spa World in Canberra and the customer service, even after delivery, has been exceptional. It’s rare to be able to say that someone has truly exceeded expectations, but Elaine continues to do so. The spa itself is brilliant; it’s exactly what we were after and we got exactly what we expected, no surprises. What has made this experience truly exceptional, though, has been Elaine herself. Before we made our decision to buy, she took the time to understand how we and the kids would use the spa and pool in order to ensure that we ordered the right unit. She also ensured that it met our needs for simplicity of maintenance (weekly, not daily, chemical dosing), and economical heating (additional heat pump for the pool). However, the real customer service began after delivery. The day of delivery she called us (even though it was after 6pm on a Friday) to talk us through the spa controls, and to ensure we set everything up correctly, including chemical dosing. She has since followed up with us to ensure we’re happy, she has provided chemical and water quality advice, helped me resolve a cloudy water issue (note – make sure the pH is correct!!), and even helped me with our first spastore.com.au order. Thank you Elaine – you have made what could have been a daunting and difficult purchase simple and pleasurable. We love our spa and pool and can't stay out of them!!! If you are looking for a spa or pool in Canberra, there is simply no other person you need to talk to.

Micha

On Productreview

Feb 05, 2018

Swim Spa in Canberra? Look no further than Spa World We needed hydrotherapy and rehab solution for my daughter. I researched for months and had a budget. Went to a few places which weren't helpful or knowledgeable, was told to look up their website and then go to Sydney to view their swim spas. My last stop was Spa World in Fyshwick, Canberra. Elaine was fantastic from the moment we stepped in. Professional, listened to everything I had to say and answered all my questions. She let us step into a dry one on display, to get a feel for it's size, etc. This alone was great but this lovely lady went further. She absolutely knows her products, because she uses them herself. She understood what our needs were and went above and beyond with her time and generosity, so much so that we ended up ordering our swim spa that day. This service continued even days after we left the store, I texted her with a small concern and she allowed us to come back and have a go in the full swim spa on display, which helped us with our concern. Well done Spa World for opening a big display centre in Canberra and for having such an asset as Elaine in your store. I would not have purchased the swim spa that day had it not been for her. Give this girl a pay rise........she deserves it!!!!! Anyone looking for a spa in Canberra, don't waste time anywhere else, go see Elaine at Spa World. Now I just have to wait for it to arrive.

Clarro

On Productreview

Jan 27, 2018

Aqualap Pro + Smartstream Avante - PERFECT .. Service brilliant Late Last year, I was on my way to Bunnings to get the usual "sausage sandwich" and remember the Spa World advertisement I had seen, and thought "why not just go and have a look?" I located the brand new premises in Fyshwick ACT and took a punt and went and had a look at the varying designs. At the time I had a 'normal' 4 person cedar finished spa, which was nearly 10 years old. After some discussion with Elaine K at Spa World Canberra, I was sold!!!! deposit paid and I realised I had made a massive investment, which would add significant value to my home. Elaine and her team were brilliant through out the entire process. Spa arrived on time as promised and I haven't been out of it since... The neighbours are also enjoying it :) Great Service, product is awesome... couldn't be happier. I purchased the Aqualap Pro + Smartstream Avante

Michael

On Productreview

Jan 24, 2018

Love My New Spa Elaine at Spa World Canberra,,, Elaine at Spa World Canberra knows her products inside out & helps guide you towards the spa or swim spa you desire for any therapy, fun & relaxation. After meeting Elaine we didn't bother comparing others spa companies as Elaine is clearly passionate about customer service & providing the right solution to our needs above what we were expecting when we first visited. Elaine's after sales back up support is awesome too. Great work Elaine

Jan

On Productreview