60-day money-back guarantee

Terms for 60 days right of return

For you to exercise your rights under the Spa World 60 day right of return the following criteria must be met:

  • The eligible product must be a new model purchased on or after the 1st of January 2016.
  • You must be able to deliver to the nearest depot. All costs of removal and return are yours.
  • You must be an individual natural person who is the title owner of the eligible spa. Businesses, corporations and partnerships do not qualify.
  • Your eligible product must be in as new condition and not suffered any damage as determined by Spa world or a Spa World agent. Such damage may include, without limitation, internal or external scratches, scrapes, dents, odours, rips, burns etc.
  • Your eligible spa must have been returned to the depot, in the same working order as it was on the delivery date, including but not limited to the packaging.
  • Your eligible product must not have been subject to any liens or other security interests.

A minimum of 30 days must have passed since the delivery date of your eligible product.

  • Your eligible product must undergo a full inspection by a Spa World representative before a refund is given.

If you choose to exercise your rights under this offer, you must notify us in writing to:

Spa World Australia Pty Ltd
30 Waler Crescent
Smeaton Grange
NSW, 2567
ABN: 94 141 609 663

Five Star Trust Pilot Rating

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