60 day money back guarantee

Terms for 60 days right of return

For you to exercise your rights under the Spa World 60 day right of return the following criteria must be met:

  • The eligible product must be a new model purchased on or after the 1st of January 2016.
  • You must be able to deliver to the nearest depot. All costs of removal and return are yours.
  • You must be an individual natural person who is the title owner of the eligible spa. Businesses, corporations and partnerships do not qualify.
  • Your eligible product must be in as new condition and not suffered any damage as determined by Spa world or a Spa World agent. Such damage may include, without limitation, internal or external scratches, scrapes, dents, odours, rips, burns etc.
  • Your eligible spa must have been returned to the depot, in the same working order as it was on the delivery date, including but not limited to the packaging.
  • Your eligible product must not have been subject to any liens or other security interests.

A minimum of 30 days must have passed since the delivery date of your eligible product.

  • Your eligible product must undergo a full inspection by a Spa World representative before a refund is given.

If you choose to exercise your rights under this offer, you must notify us in writing to:

Spa World Australia Pty Ltd
30 Waler Crescent
Smeaton Grange
NSW, 2567
Australia
ABN: 94 141 609 663

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