Spa World - Dandenong, Melbourne, VIC

I did my research before making a decision, and Theo Katzourakis was incredibly helpful in guiding me through the process. In March this year, I pre-ordered the Vortex Prestige Sauna from Spa World, and my sales experience was outstanding. Theo was informative, transparent, and never pushy—he explained everything we needed to know without acting like a typical salesperson just trying to make a sale. Recently, we noticed a price drop before our delivery. I reached out with an inquiry late last Saturday June 7th after 8 p.m. during a long weekend in Victoria, and to my surprise, Theo responded positively within 30 minutes. I honestly didn’t expect such a prompt reply and felt bad I couldn’t get back to him straight away. So far, this has been one of the best customer service experiences I’ve had. I hope our experience using the sauna continues at the same high standard. Theo is clearly a professional, genuine, and customer-focused sales consultant—a true asset to the company.

Theo from Spa World in Dandenong was knowledgeable and helpful. He gave us plenty of his time and a great price on the spa we bought. Highly recommend.

Great experience! Theo in particular was professional and had a good knowledge of spas. He took the time to explain the different options and helped us narrow down the best option for us. He took the time to answer all our questions and really put our mind at ease as a first spa owner. Highly recommend!

I found the people at SpaWorld friendly and great to deal with. Very knowledgeable and went over and above to assist. Thanks Theo, Doris and Trent.

Great services provided! Professional! Always on spot solutions! Highly recommended!

Spa world and In particular, Theo was brilliant to deal with. Very informative and put our mind at ease with all of the questions we had re: buying a new spa. We purchased the Vortex and couldn’t be happier with our purchase. We will be reviving our spa next month and can’t wait !! Thanks again Theo, will recommend you and the team to anyone looking for a new spa in the future.

Doris was fabulous to deal with. Knowledgeable and friendly, she guided me through the buying process with care. This is my second purchase through Doris. Her assistance with my first purchase (after sales service) was efficient, courteous and outcome driven.. I wouldn't want to deal with anyone else.

Just purchased spa at spa world Dandenong, Theo was great to deal with, made the whole process easy, answering all my questions and had some great contacts, would definitely recommend to others!

Theo has been the only person at Spa World Dandeong who has ever helped me apart from Alex my serviceman, they both deserve 5 stars…Wendy Cowlishaw

I originally bought my SPA in 2021. We purchased a spa and Pergola from SpaWorld and, other than slow delivery which was outside their control, we have had nothing but a pleasant experience. Trent and Theo have gone out of their way over the years helping us out and explaining things to us. Strongly recommend the team at SpaWorld Dandenong.

Purchased the Vortex Hydrozone Avante Pro + through Theo for my newly built house. Have been greatly enjoying it even over the colder months, the water temperature is always the same. Have used it a lot for triathlon swim training, through which I have improved a lot since I first started. Great service from the Spaworld team in terms of getting it commissioned for the first time and any maintenance advice I’ve had.

Theo provided friendly and helpful customer service. He was knowledgeable and helped narrow down the right spa for me. I had a list of questions from doing my own research and I took several weeks to make a decision. He kept in touch, always replied promptly. Thank you.

Fantastic service Theo was excellent his knowledge in the industry is superb

Great experience - Doris was very friendly and accommodating.

Hi guys special thanks to trent and theo for making this happen jacuzzi spa and I will keep you updated

The service we have had from Doris at Spa World has been exceptional. She has always answered any of our questions/concerns immediately and bent over backwards for us. We are loving our swimspa!

Seriously well informed professional attentive service. Highly recommended for all your Spa needs and if you’re in the market for an outdoor entertainment area facelift this Summer you must check out their range of Spa’s and Vergola’s. Well done Theo and Colleagues Bon Chance

Excellent service!!! I took exactly what I have dreamt!!!

Spa arrived when we expected. The delivery process made the installation very easy. Theo answered all my questions for registration so great support and using the spa itself has been better experience.

Great service, products and staff.

Excellent customer service by Theo! He was so helpful with everything and he took the time to explain differences between products. However i wouldn’t hire him as a barista but thanks fo the coffee too!!!

Excellent Customer service by Theo Katzourakis Theo made our Spa purchase journey very easy. We had been to few shops before meeting Theo and came back more confused than before. Theo explained the various models and helped us choose the model that suited our family. I would highly recommend Spa World and specially Theo K.

We had beyond incredible service from Trent today who patiently and efficiently answered all our questions (we had a a lot!). We definitely recommend this show room which is set up well so you can see all you need to .... and speaking to Trent (who is a wealth of knowledge, has all the answers and offers great advice!).

We bought a jacuzzi tub and were very on the fence about the specs and which tub/brand to chose. Theo was excellent, providing us with helpful advice along the way. Very knowledgeable and professional. We are very happy with our purchase and can only recommend getting a tub from here.

We purchased a Jacuzzi from Spa World recently and the service given by Theo was excellent. Honest with no hidden costs or surprises. Competitive pricing with other shops we looked at. He also followed up after the sale to make sure everything was ok.

Excellent service. Highly recommended for anyone looking to upgrade or get themselves a value addition to there house. The guys along with Theo helped out with providing tailored advise and suggested the best option for me. Also to mention the great after care service provided.

Great & Fast Service!!!!

Exceptional service with amazing product knowledge. Very happy with my purchase. Specially kudos to their awesome sales rep Theo.

Excellent experience! The staff and especially Theo was very helpful and knowledgeable. Totally recommend this business!

Theo was knowledgeable and extremely helpful throughout the process from purchase to post installation.

The team at Spa World took care of us and were extremely helpful! Special thanks to Teo - he was very professional and answered all of our questions excellently! Thanks guys :)

On going exceptional service I purchased my Spa from Trent Williams of Dandenong Spa World now 1 yr ago and still no problems and the team are always so helpful with any questions or Maintenance advice when it comes to Spas Trent is the expert he is a human Spa encyclopaedia highly recommend Spa World Dandenong

We called into Spa World Dandenong today and were helped by Theo, he answered all our questions and was nothing short of amazing. He is so knowledgeable about spa’s and we were overwhelmed with his willingness to assist. We would highly recommend Theo to anyone who is looking to purchase a spa. Trevor and Kerrie Cutting

Many thanks to Dale at SpaWorld (Dandenong/Tullamarine). Very knowledgeable (esp Jacuzzi brand), patient and friendly. Various difficulties arose during Covid landscape but he was able to assist on multiple occasions with no fuss and understanding. Great work !

Super store. I found everything I needed. Friendly staff and great management team. I totally suggest

Amazing service and a wide option of spas definitely worth a visit the guys there were cool ‘Theo’ and ‘Trent’ go talk to them they will help you with the information and specifications you need and hook you up with the best options available

Super excited about my new swim spa. Purchase was made easy by the team, with Theo having an answer to all my questions. The showroom is fantastic and everything is tangable. They have the best pergola with electric roofs for a great price. Really appreciate the help and advice from you guys!

Good store. High quality and High Priced items.

Large showroom with lots of options. Friendly staff.

Exceptional and impeccable service by Theo. His calm manner, deep knowledge of spas and guidance made me make the right decision for my space and my needs.

Great showroom! So confident with Theo and Trent understanding my needs and completely informing me with every detail i needed to know about the Spa and the regulations. Great customer service!

Absolute Wide Range of Spa's, Swim Lap Spa Pools and many other Spa related product's. The Customer Service and attention to cleanliness, support is second to none in these COVID Times. Trent from Spa World Dandenong was an Absolute Superstar/Life saver who helped us/guided us through making the decision of purchasing a Vortex Nitro Avente. One of the best Spas on the market with all the bells and whistles namely - Steel Jets, LED Lighting, UV Cleaning, Wifi Enabled, Aroma therapy, Hydro therapy, Wine cooler, Anti slip Drink Holders, Water feature, Laminar Jets for this awesome fountain like feel with the water shooting out, Captain seat to massage your legs, back and neck, Dual heating and cooling, Auto clean, foldable cover. I didn't think we would ever have a day without the Spa and regret not making this purchase alot earlier. Looking forward to the many year's of relaxation, Hydro therapy , calm and peace with this super multi function Spa Beast! If your after a Spa for relieving your muscle pain, back pain, neck pain, anxiety levels or just plain fun and relaxation then look no further. Go in and have a look at the wide range of Spas on offer and you will not be disappointed. We received the Spa in under 2 months even with the COVID Delays and from start to finish it was the most pleasant experience we have ever received. Thank you Trent and Spa World Dandenong for helping us with this best investment and also helping my wife and mum with their health rehabilitation process through this wonderful Spa. 10/10!

Trent was a great guy to deal.

We purchased a spa during COVID19 time and we could not be happier with the product and service we received. The Showroom was set up perfectly to purchase, we were able to see our spa selection filled with water and in a darkened space for full effect. The delivery was only 2 weeks and Staff(we were helped by Craig) very knowledgeable, friendly and responsive to phone calls and emails. Highly recommended.

I like to deal with Craig (straight forward and honest) not complicated and help me to resolve delivery obstacles. I bought the unit thru SMS only. I highly recommend him if you need spa advise or buying one.

Craig at Spa World was very helpful, as were the rest of the team. We absolutely love our spa and Spa World have been very helpful with any questions we have had! Highly recommend!

Craig at Spa World was fantastic. He was very knowledgeable and explained all the options so we really understood. We came away very confident we had selected the best option for us. We would highly recommend Craig.

Great priced spas and service

Best service ever staff know what they are talking about

Great knowledge of product,thankyou to Craig for his assistance about proper salt water spas

Extremely helpful honest visit.craig was well informed and made decision very easy, proper salt water spas only

Good customer service

Professional advice and service given while buying SPA

ok. so spa world have redeemed themselves with some more than excellent back up on the install. great thanks spa world

Great products to buy.

Absolutely love my new Vortex Aquagym Swim Spa! The staff at Dandenong were fantastic and really impressed us with their knowledge and understanding of our needs. They helped us at every opportunity including the installation, obtaining the permit and they even sent someone to come show us all the cool features when we were up and running at no extra cost. Highly recommend!!!

Really good experience at Dandenong Spa World. We went with the Hot Spring's Sovereign after spending nearly 3 hours with Craig the Sales manager on 2 separate visits. He was very patient and understood what we were looking for and in the end we went with the Sovereign spa. It wasn't the cheapest we looked at but you can really tell the difference in quality compared to others we looked at. The wife love's it and the Hydrotherapy is simply amazing. Delighted with our investment!

The spa range is good.