Infrared Sauna Caloundra

Brilliant, from my first conversation with Peter and all the follow up with customer support and delivery. brilliant 👍🏼

It has taken a while to write this review as we bought our spa, (the Vortex Nitro), in November (too busy enjoying our new spa :). We wanted it before Christmas but thought it would be too late but Peter ensured us that we would be enjoying our new spa on Christmas day! not only did that happen but it was also delivered earlier than expected! Our expereince from start to finish was amazing and would highly recommend Spa World if you are thinking of buying a spa. Communication, product and service was spot on!

We bought a spa today and couldn't be happier with the service and quality of the product. Peter is a pleasure to deal with, patient and knowledgeable giving you the time to think things through without being pushy. Highly recommended.

After a couple of months of research and visiting several spa shops we found Spa World at North Lakes to be far superior and more helpful than other shops we visited. Peter made our experience very pleasurable. We highly recommend Peter at Spa World North Lakes. He’s an extremely entertaining and well spoken gentleman and his product knowledge was superb. Thanks again Peter!

I would like to thank Peter for all his helpful advice while looking at purchasing a spa..this man is a credit to your company

Peter was amazing through the whole process. Taking time to discuss spa options with us. A very positive experience. The after-sales service has been just as good.

Peter walked us through the whole process, made purchasing spa very easy and was very accommodating. Highly recommended spa shop.

We found Peters salesmanship and post sale services to be Spot On! He and the Spa World team have been very efficient and understanding! Thanks Peter! Ken & Anne-Marie

We bought our Mercury Vortex spa from Nick a couple of years ago. It was the best thing my husband and I did. We have a ritual to have a spa at least three times a week. This is where we make all of our important decisions. Nick right from the get go has gone out of his way to assist us in all the questions we have thrown at him. The after service service we have has been second to none. You can't go wrong buying a spa from these guys. Lynn and Andrew

Peter was absolutely fantastic to deal with. We went in to Spa World not knowing what to get but Peter helped us with all our questions and made the whole process very easy. We placed a spa on order and paid a deposit but unfortunately we had to cancel our order. After speaking to Peter he arranged for our deposit to be refunded straight away and said he would be happy to help in the future if we chose to order one at a later date. Fantastic company and people to deal with.

Peter was extremely helpful and responsive throughout. His advice was informative and professional. The spa is obvioulsy good quality and I am very happy with the purchase. The delivery team (Geoff and son) did a fantastic job. The spa had to be moved through my house to get to its final location. They were extremely careful and went to great lengths to ensure no damage to floors etc.

Nothing but the best in customer service. Peter has been incredible with his knowledge & help, really appreciated. 😀

Outstanding spas! Peter was amazing, not pushy, extremly helpfull and knowledgeable, and honest. He went above and beyond expectations. Would give more than 5 stars if possible!

From start to finish I found Peter at Spa World North Lakes to be great to work with. He had amazing knowledge about all the spas and was always more than happy to answer any of the many questions my husband and I had during our decision making process. Refreshingly genuine, very happy with the service we received. Thank you Peter and Spa World.

Peter and Nick have made for such an easy experience purchasing our first spa. We were clueless, and had lots of questions. They are both so friendly and helpful, and made us feel at ease about the whole process. When you walk out of the shop you feel you have just made some new friends! (Ask Peter to do his racing commentary! )The whole Spa World team are delightful to deal with including the spa concierge, the online store and the amazing & professional delivery guys. Cant remember when we have had such great customer service as they have given us, thank you! Loving the spa too!

Great spas! Quality and range is so great. Peter and the team let us try the spas to know exactly what we were getting and make sure we were completely comfortable with our selection. Made a huge difference in picking our spa vs competitor options. The handover was brilliant and they really looked after us - Nick was so knowledgeable and patient with all our questions. Couldn’t recommend a better place!

We had a great experience at Spa world north lakes. Peter had given us all the information we needed and answer all our questions. We felt no Sales presser like some other place we went too and this helped us make the right spa choice that fitted our needs. Thanks Peter for all you advice and follow up when we had further questions. If you after a spa I would highly recommend going to see Peter!! Also he given us a fantastic deal!!

I don’t generally write reviews however I feel this one is definitely warranted. September last year I had the pleasure of dealing with Peter in purchasing a swim spa for delivery mid 2022. The buying experience was second to none and felt like more then just a number. All went went, paid the deposit and the wait in anticipation began for mid 2022 delivery. In the months that followed, certain events which were out of my control resulted in leaving me with very little choice but to cancel the swim spa order. Reluctant as I was, I contacted Peter and was met with understanding and empathy. Not only did he listen to me, he worked with me to ensure I got my full deposit back (even though we were 3 months out from delivery!). From the day I had to make the phone call to cancel to when I got the full deposit back was less then a weeks turnaround - unlike some business who leave you waiting months for any sort of refund. Thank you to Spa World North Lakes (in particular Peter) who acted very fair, ethical and professional in the dealings in all stages of this process. This has left me feeling extremely confident in this business and would not hesitate to order a swim spa through this company come the more appropriate time. Peter especially made the process completely stress free and recommend everyone to deal with Peter for all their swim spa needs! Thank you again!

After comparing Spa qualities with 2 other companies and speaking to both Peter and Nick,we chose our Mercury Spa.We felt the specs on this Model and quality finish were good value for money.Built to enjoy good times.Many thanks John & Glenys .

Great Spar place to buy, awesome service mainlayne.com.au

My wife and I went in to the store not knowing much about spas, but wanted a spa. No pressure. We have had our Mercury now for 2 years and still love it . best money spent. Thanks Nick

Excellent customer service

We wandered into Spa World last August just to browse as a starting point in trying to figure out if a spa would suit our lifestyle etc. From the moment we walked into the store, we were not pressured one little bit. Peter was there to answer all of our questions (we had a lot) and he let us freely browse on our own and climb in and out of all of the display spas without hovering over us. He answered all of our questions and came across as being highly knowledgeable with regards to all of the products they carried. Within the next few weeks we decided that we did want to move forward with purchasing one and Peter walked us through the whole process - answering many emails late and night and on the weekend. As there was a delivery delay due to Covid, he made sure we were kept up to date with the status and went out of his way to help ensure that we had our delivery and set up completed in time for Christmas and our daughter's birthday. Nick came out to our house and ensured that we got the spa up and running properly and the delivery team that Spa World uses is extremely professional. Still now when we have questions, Peter is always there to answer them. Highly, highly recommend this store and Peter and Nick in particular.

We have had our swim spa for over 2 years and thoroughly enjoying it all year round. Peter was so helpful throughout the whole transaction and always happy to answer any of our questions. We have since recommended 2 of our friends to Peter and he has been so helpful with everything. We highly recommend Peter and spa World North lakes

Well finally got motivated to go shopping for a new spa, Peter at North Lakes made it so easy, non pushy but very knowledgeable and easy to talk to, also very helpful with recommending electrician ECT, thankyou spa world . Love my spa!!!

Purchased a spa from Spa World in late February. From time of purchase to delivery and follow up visit we can not fault our experience. Each member of staff we have dealt with have been professional and helpful, a credit to your company. So far we're very happy with our spa. Thank you.

Had a great experience at spa world north lakes. Peter provided service to us with no boundaries. He made the experience to buying a spa smooth and efficient. Peter is personable and professional. He took the time to get to know me and ensure the spa suited me and my situation. I will recommend any friends and family who are looking to purchase a spa to Peter. Thanks

We recently got our new spa delivered and have been enjoying it everyday so far. We liked the fact that we could try it in the shop before we decided. Delivery was on time and we are very pleased with the service.

Was interested in purchasing a Spa recently and spoke with Peter about what I was looking for and Wow his Knowledge and customer service was fantastic. It is nice to see that service like that is still around and would recommend that if you are looking for a Spa then don’t look anywhere else than here 👍

Great service. Happy so far

My husband and I visited spa world at North lakes, as we have been in search for a suitable spa. We were greeted by Peter who was extremely helpful and sincere. We have been in search at many differnt stores, not one spa shop was as helpful and informative as northlakes Peter was able to explain and help us with our purchase. We love our Vortex spa and couldn't be more happy. Highly recommended. Regards Happy customers Joseph and Hannah