Saunas Port Macquarie

Informative, friendly service. Couldn’t make it to the spa show as we intended, but were in touch with Charlie and he looked after us at his business at Spa world. He very carefully walked us through all our options, helping us to make the best choices. We are very grateful!

Purchased a swim spa and the service provided has been exceptional from the ordering and delivery process to the after sales support and care. No issues at all. Both Craig and Charlie have been fantastic and are always there for any question that arise. The swim spa is so easy to after. Much easier than a pool, it basically looks after itself. Highly recommend these guys if you are in the market for a spa or swim spa.

We really appreciated dealing with Craig. We went in a few times prior to our purchase and he was so knowledgeable and generous with his time. We had some lengthy conversations and all our questions answered. I can see why so much business comes from referrals. Thank you for your time Craig and all your help! Much appreciated!

Craig from Spa World Newcastle/ Warners Bay has been so helpful and informative. Answers all of our questions with patience for first time swim spa owners. Jo from Midcon Residential has also been amazing ! He and his fabulous team have gone above and beyond with our deck build and spa installation. What a grear experience ! We are loving our new swim spa and deck !

Great service by Craig at Warner's Bay. We love our Vortex Nitro spa, would recommend Spa World top notch.

We recently bought a spa from Charlie at Spaworld Warners Bay and the service from him has been an absolute 10/10…he goes above and beyond and has been so patient answering my many questions! Would highly recommend 🤩🤩

We have today purchased a spa from Charlie at Spa World Newcastle. Imagine our surprise when we realised he was the same person we bought from twenty years earlier. Lovely bloke, excellent product knowledge (as you would expect.) An altogether pleasant experience. Well done

Bought our Fisher spa from Charlie at Warners Bay store. The Service he gave us was excellent. Our spa went on order and they kept us informed along the way. Spa actually came in 1 month earlier than expected. Crew doing the installation were also excellent and explained how it worked and answered all our questions. Would definitely recommend Spa World

My experience with Craig was great, interacted with my whole family the whole time nothing has been a problem, even after sales he keeps up the great standard of service.

Best purchase we have ever made! Craig at Warners Bay has been fantastic with helpful advice and always accomodating with helping us get to know our swim spa

Charlie the owner!.. what a legend!.. Great service and had everything I was looking for my pool.

Excellent service from initial contact with Charlie. Brad was fantastic with his robot mover .. Adam the concreter was fabulous, great job and very helpful!! Michael was very knowledgeable and so patient teaching us how to take care of the spa … I would recommend this brilliant team to anyone wanting a spa installed .. thank you Spa World !!

Bought our Vortex Mercury spa from last December from Craig at the Warner's Bay store. It arrived before Xmas. And once the electrician came and completed the connection, we were in it everyday. Absolutely love it. Its so relaxing after work. Through in some magnesium flakes and you feel rejuvenated. Craig was wonderful to deal with and the after sales service has been great. I would not hesitate to recommend them to anyone.

Charlie was amazing. Helped to organize site inspections, holding of stock & delivery right through the process.

We were searching for a small sized but powerful hydrotherapy spa. Naturally with excitement about owning Spa, we had so many questions... Like which spa would be best suited for our needs, how to maintain, delivery etc. Charlie was very patient to answer all the questions we had with tons of his knowledge. We ordered on Saturday 14.June. So far, our experience with Charlie has been so pleasant and professional. We would highly recommend. Updates: the information packs they have sent in between the sale and the delivery have been really helping me understand how it is like owning a spa. Very helpful. And also the updates on the estimated delivery date are very helpful. However, at the sale point, we were told that we would get the spa by middle of August or possibly earlier but I got a message saying it will be late August to come to the shop which means we might get it more likely September. The status updates are absolutely better than nothing, though it is still a bit disappointing. So I lowered the rating to 4 for now. We will continue providing updates on the rest of the process.

Craig. And Charlie have been amazing with sales and after sales support. 5 star support and service

Quality spa product and excellent service and support.

We’ve dealt with Charlie for a few months now - he has been very knowledgable and never pushy around the sales. Would recommend.

I can't speak highly enough of Charlie at Spa World, Warners Bay. My wife & I had visited several spa retailers before meeting Charlie. We were impressed by his professionalism, honesty & integrity. Our spa has been installed now for almost 3 years. I popped into see Charlie unannounced regarding some minor warranty issues. Charlie remembered me & immediately lodged a claim on my behalf. I left the store completely confident & satisfied, in addition to some complimentary products. Definitely see Charlie at Spa World, Warners Bay before buying a pool or spa elsewhere. You won't be disappointed. Thanks so much for your service. Greg Chisholm

Craig was amazing very helpful and knowledgeable was a pleasure doing business with him.

Absolutely fabulous service and we just love our Vortex swim spa. Charlie was a wonderful person to help us with our purchase

Craig was very patient with our questions and went above and beyond to make sure our spa purchase went smooth. We have been enjoying the spa every day since.

Thanks Charlie. Exceptional customer service and product knowledge.

We just ordered our Spa with Charlie at Spa World Warners Bay and his knowledge, expertise and customer interaction has made us feel comfortable in our decision to purchase our first spa. Ray & Shaz D

I needed some help with the Spa I bought from SpaWorld (which has been so awesome to have). Charlie and Craig were able to provide helpful advice, and helped me get the right chemicals. These guys really understand customer service!

Great product! Great company! Easy to deal with! Thanks for all your help Charlie.

Fantastic service from Craig at spa world warners bay

Bought a spa 17 years ago which now needs replacing. Charlie listened, suggested and gave us a new spa for a fair price. Love dealing locally with a company we can trust

Service has been amazing. Very helpful during the selection process as we have had to change our selection due unforeseen circumstances.

Impeccable service from Charlie, extremely knowledgeable, great advice and after sales service. Could not recommend them enough. Referral to Joe from MidCon for decking etc has also been great, making the whole experience a joy!

Charlie assisted with advice on water swap, friendly and efficient advice.

We were looking for an outdoor spa when we visited Warners Bay Spa World. We had looked at several different brands prior to meeting by Charlie, who answered all of our various questions and gave us very clear information to help us narrow down what we were looking for. Charlie is very knowledgeable and speaks from experience. He wasn’t there to sell us something we didn’t need and in the end we ended up with a spa that did everything we needed. The after sales service has been amazing. Brendan helped us set everything up so it’s running perfectly. Everyone at Spa World has answered our ongoing questions with ease. We can’t recommend them highly enough.

Totally saved my Xmas spa rejuvenate plans and so easy and friendly. Bought a spa from Charlie tenn years ago and he is still the legend

Needed new locking clip for spa and was given excellent service

Craig and the whole Spaworld team were great from start to finish. Craig spent the time to get to know our needs and made the time to find out what was important to us about owning a spa. He gave advice on spa location and talked us through access and how the spa would be delivered. It made the buying process seamless and we left the showroom confident that we were dealing with the experts. We were surprised we purchased from the first store we visited but Craig made us feel comfortable that we had chosen the right spa for us. Delivery and back up service was also at a high standard. We have already recommended one of our family friends to go see Craig at Spaworld to get a similar great deal that we got on our spa.

Our experience from purchase to after care has been fantastic! We purchased our swim spa over 3years ago. The support for the install was extremely helpful and now each time we duck I store for top up supplies we are greeted by the friendly sales staff like old friends. Especially Craig who helped us with our initial purchase :) highly recommend Spa World Warners Bay!

Craig was brilliant ,very helpful and friendly! Gave us a good deal , would definitely recommend going to see him .

Craig was very knowledgeable and friendly and explained everything we needed to know. We left with everything we needed to have an awesome spa experience. Charlie also gave us an added bonus in the Xmas spirit. I would definitely recommend this company and the team, they were great to deal with. Thanks guys

Great sales team Great service

Post sale service is great. Bought a swim spa two years ago and we love it.

Great service by Charlie at the Warners Bay store!

Highly recommend Charlie Xuereb and Spa World. No pressure, extremely knowledgeable, no upselling and we now will have the perfect spa for our needs. Extremely happy and thank you!!!

Lisa was so helpful, informative and willing to go above and beyond and Craig was also extremely accomodating when Lisa couldn’t be there in person. Overall a great in store experience so far!

I was searching around for a infra-red sauna and came across Lisa at SPA World Warner's Bay. Her comprehensive and detailed explanations carried with a most welcoming personality convinced me that she had the best product for me. I have not been disappointed. Thank you Lisa

Lisa was great and walked us through the whole process and was very informative. Looking forward to the new spa!

Thanks to Lisa from Spa world for all your help. We are super excited about our new spa. Any issues we had it was sorted out in a professional manner. Thanks again Team

Large showroom and great service from Lisa! She was most helpful!

Great communication. Very flexible. A huge thanks to Craig, Heart and Brendan. Awesome team, fantastic spa (Vortex Spectrum Avante) with the best quality components. Simply the best value in the game.

We are very happy with our spa and pergola which we purchased in January 2023. It didn't arrive until April but we were kept informed on the progress at all times. There was a few hiccups along the way due to unavoidable delays with our colour selection and availability of some products etc but all was resolved amicably. The staff at Spa World were fabulous and made every effort possible to reassure us of their commitment and support to rectify any problems. A lady by the name of Wilheminia in the after sales service was outstanding in her customer service to us. We would gladly recommend Spa World to anyone thinking to purchase a spa and or pergola. Many thanks to all the team. Yvonne and Graham Windon

Awesome Showroom. Honest helpful staff. Thank you LIsa for your prompt availability and willing support. Our Fisher2 spa has been installed for 2 weeks and it works a treat,

Lisa provided excellent customer service on the sale of my umbrella by keeping me up to date from start to finish

Massive thanks to Charlie and the Team at Spa World to making our Spa purchase and installation seem less. Would suggest double check all measurements before purchasing as our lifter didn’t suit the location but the team still provided a credit. Still, Exceptional customer service from start to finish Charlie always went above and beyond and we never felt pressured for the purchase.

Helpful service. Great swim spa. Highly recommended.

We purchased our Vortex Spa from Spa world Warners Bay in April, instore help & advice was fantastic. Delivery was easy! The technician that came out, Brendan, was super professional & very, very helpful. We couldn’t be happier!!

Charlie was an absolute pleasure to deal with. He's very knowledgeable with the Jacuzzi brand as well as the other spas and brands in the showroom. Charlie is a man of his word and we loved his service. We've owned for close to 6 month's now and it hasn't missed a beat. The cons= I wasn't a fan of was the way the delivery driver's nearly flipped their truck on my not so steep driveway after attempting to unload the spa off the back of a small truck due to parking it in a bad position. Luckily it didn't damage my spa or my driveway. Another thing we're finding is that a simple part like a filter is so hard to get, we've been waiting for over 3 month's for our spare ones to arrive and were told it would arrive after 5 or 6 weeks, hopefully we don't have to wait too much longer for these filter's as my spa now reads they to be replaced according to the smart tub requirements on the Jacuzzi app on my phone. I would've given a 5 star review but think it only deserves a 3.5 due to the last 2 points I've made around the delivery and not being able to get our hands on these filter's coming from America. Probably should've got a vortex.

Given good advice. Some fabulous spa's on offer.

Charlie is an absolute pleasure to deal with, we love our Vortex swim spa, best purchase we've ever made.

Purchased a Vortex Neon Spa from Spa World Warners Bay, Craig and the team are very helpful and the after sales service is second to none. Craig has a wealth of knowledge and always happy to help.

Great service and products

We've purchased a few spas from Spa World Newcastle and are always so impressed with the service and selection. Charlie goes above and beyond to make the predelivery smooth and backs it up with great after sales service.

We have had our spa for 9 years and it's never missed a beat. Very easy to maintain. In this cold weather, there's nothing better than jumping in at 39+ degrees at night. We love our Vortex spa and I've sent three friends to see Charlie at Spa World Warner's Bay. He is a great sales person, very friendly.

Great staff, was nice to be able to try out 2 of their spa / spa pools.

Charles, the salesman that we dealt with was friendly, easy to deal with. He wasn't pushy in anyway. As we had previously had a Sundance spa before the transition to a " Jacuzzi " was easy. Offered us a great deal which we took. Great for arthritis,restless legs, lower back pain, reduces stress, improves sleep and many other body problems as we get older. It assist with our overall well-being. Will update with a photo when we receive our spa, can hardly wait.

We purchased a Spa a while ago and I have to say the service from both Charlie and the staff at Spa world has been both professional and very helpful .. We did have an issue in the early days but it didn`t effect our enjoyment and Spa world got on it straight away and fixed it .. Having looked at many different Spa`s this one was by far the best value and works really well , some one who suffers with a bad back it has made a world of difference and Charlie`s advice was spot on , Thank you guys , can`t recommend you enough .

Very well set out business, with heaps of spas on display, along with a couple that are completely setup and running. Prices are also pretty reasonable.

Great looking spa and reasonably price. Their contracted Delivery Drivers were quick and helpful. Overall just can't quite give a 5. Being a new spa owner, we have no idea how to set up a spa, and paying $7k for a 5 seater, instead of just been given a manual to read on how to set up, we would have expected as part of customer service, someone physically help us set it up.

Great looking spas with friendly staff

Very helpful and friendly

Very good service

We have just installed our swim spa that we purchased from Spa World at Warners Bay. Charlie Xuereb was very helpful and knowledgeable without pressuring us spend more money then we wanted. We were able to purchase the spa during a sale and delay delivery until we were ready to install, there was no pressure to rush. We are very happy with our spa and would recommend anyone to visit Spa World if they are looking to buy one.

Great place to go if you are in the market for a spa. Great service and advice.

Goog service and show room

There is always something on sale here. Good variety, finance options available, friendly staff & lots of parking.