Spa Pools Ballina

Exceptional service and great products very happy thankyou!

Spa World website provides all the information you need to know. This shows me its a very transparent company. Their honesty radiates thru sales, delivery, parts, customer support, in fact their whole business model. I purchased a Spa, jointly thru Cathy at Tweeds Heads and Michelle at Underwood. Both these women are standouts who really make you feel valued as a customer. Email support was immediate, Megan the delivery manager excelled by sending Geoff and his great crew to place the Spa in my backyard. Ross from service provided extra support for a few extra things I needed. Spa World truely is a great company to make a purchase from. Geof

⭐⭐⭐⭐⭐ From the moment we walked into Spa World Tweed Heads, Cathy provided absolutely outstanding customer service. She took the time to truly listen to what we were looking for and helped us choose the right spa for our family. Cathy is extremely knowledgeable, patient, and friendly, and she answered every question we had. We never felt rushed or pressured, and her advice made the entire process so easy. From our first visit to the showroom through to the delivery and packaging, Cathy was fantastic every step of the way. If you’re considering purchasing a spa, we highly recommend visiting the showroom and speaking with Cathy. Her customer service and knowledge are second to none. A huge thank you, Cathy, for making the whole experience such a wonderful one! Melissa & Daniel Ward ❤️

A Wonderful Experience with the Spa World Team from Customer Care & Delivery Team We have had such a wonderful experience with Heart and the entire Spa World team throughout our swim Spa Journey. From the very beginning, Heart has been incredibly supportive, kind, caring and professional. She has guided us through every step of the process, taking the time to explain everything clearly and ensuring that we have always been kept informed and up to date. What has impressed us most is how genuinely Heart cares about her customers. She has always been happy to answer our questions, provide updates and make sure everything is progressing smoothly. Her excellent communication, attention to detail and genuine willingness to help have made the entire experience such a positive one for us. Even on Heart's day off, Megan was wonderful in assisting us and making sure we continued to feel looked after. Amanda has also been extremely helpful, caring and supportive, and we sincerely appreciate the assistance and attention we have received from both of them. It is truly refreshing to experience such a caring, professional and dedicated team. Heart has gone above and beyond to ensure that we have felt supported throughout the entire process, and we are very grateful for the time, effort and personal care she has given us. Thank you, Heart, Megan and Amanda, for your kindness, patience and exceptional customer service. We are so grateful for everything you have done for us so far, and we are very excited to continue our swim spa journey through to delivery and beyond. You are all an absolute credit to Spa World, and we could not recommend Heart, Megan, Amanda and the entire team highly enough. Thank you again for making what could have been a complicated process such a smooth, enjoyable and positive experience for us. ❤️✨ With sincere appreciation, Antonella & Silvano

Our 4.5 metre swim spa is fantastic. In the warmer months I am in the spa every day and sometimes many times a day. It's also easy to get in and out of and to look after. So far we have no complaints. Cathy was very helpful and explained everything we needed to know. She was always approachable and cheerful.

Cathy has been amazing. So helpful. The soa is perfect 👌🏻 just loving it 🥰

Cathy was very professional and helpful throughout the handover process.

Mark was very helpful and knowledgeable with products.

Cathy at Tweed SpaWorld was incredibly helpful and knowledgeable before, during and after we purchased our swim spa. She understood the products and was able to match our needs to the best choice of spa. We’re very happy with our new spa. Thank you Cathy!

With Cathy at Spa World the whole process of getting the right spa pool and sauna was a breeze. From making a choice based on budget and requirements to delivery and installation it was all quick and easy. Thanks Cathy for a great experience.

Cathy is awesome loaded with lots of information.Plus super friendly and always happy to lead a hand

From the very beginning, my experience with Spa World has been absolutely outstanding. Every member of the team has gone above and beyond to make sure I was happy and confident with my purchase. The delivery team were exceptional—friendly, professional, careful, and incredibly helpful. They took the time to answer my questions and made sure everything was set up properly. Nothing was too much trouble. The staff at the Tweed Heads Spa World showroom have also been amazing. Their customer service has been second to none. They have been patient, knowledgeable, and genuinely cared about making sure I ended up with the right spa for my needs. Every question I’ve had has been answered promptly, and they have continued to support me even after the sale, which is something you don’t often experience these days. It’s refreshing to deal with a company that truly values its customers and stands behind its products. I couldn’t recommend Spa World Tweed Heads more highly. If you’re thinking about buying a spa, this is definitely the place to go. Thank you to the entire team for making the whole experience such a positive one. You should all be very proud of the service you provide.

Cathy was very helpful in all aspects with purchasing a sauna. Many thanks 🙏

Mark was very knowledgeable & assisted us in getting what we wanted the fasted way possible. I would recommend to anyone looking.

Mark & Cathy at Spa World, Tweed Heads were very helpful in selecting a quality spa from their great range. I thoroughly recommend this store for 5 star, exceptional customer service and efficiency. Much appreciated, thank you :)

Ret the dog was exceptionally friendly and Mark was very through in all questions and super easy to deal with

I purchased a spa from the Tweed Heads Branch and was lucky enough to meet Cathy Dowling. Cathy is professional, informed and supported me in deciding on the most suitable Spa. The one I chose ( and really wanted) was a delivery and instalment challenge. Not to be deterred, Cathy worked with the deliverer ( they are fantastic) who did a site inspection and devised a way to get the spa in place - all at no extra cost ! I now have the luxury of the spa in my back tired. Thank you so much Cathy and to the delivery team. If you want to purchase a spa , don’t bother shopping around - fabulous price and service. Annette Nugent

Cathy and Cris did an amazing job from purchase to fixing all issues with delivery and installation! Highly recommended!!

What can I say about Cathy from Spa World Tweet, top shelf Service. We had the pleasure of meeting Cathy a couple of months ago, in the market for a sauna for my poor ole hip. Perfect timing they had a sauna one left on the floor until new stock came in in June. Cathy looked after us with a beaut deal and we were able to pick it up under her supervisor last week while we are here holidaying. I recommend Spa World for not only your Sauna needs there is an awesome selection of spas of course for everyones needs and budgets.

Cathy, was absolutely amazing. From the moment we walked in her customer service made us feel a lot more reassured than the previous year we were there. Her knowledge and willingness to help us also seek fiancé was quick and reliable, even to the delivery! Thanks Cathy for a great experience we love our Spa!!

Very helpful staff we had a very quick delivery and we are loving our new spa.

Great service and awsome products Thankyou! Very much appreciated!!!

Cathy provided us with wonderful service and showed a sound knowledge of the products. Happy to recommend this company.

We have just recently purchased a spa from Spa World. Our sales manager that supported us was Cathy, and she was just amazing. She explained everything so thoroughly, was super friendly and really looked after us. At no point did we feel pressured, and her communication felt genuine the entire time. If you are looking to buy a spa I would highly recommended going to see Cathy at Spa World in Tweed Heads!

We are incredibly happy with the service provided for our new spa and sauna! The entire experience was seamless and professional, and we want to give a special shout-out to Cathy. She was highly knowledgeable, patiently helped us select the perfect setup for our home, and made sure every detail was explained thoroughly. Excellent customer service skills! To top it off, the delivery team was awesome—they arrived on time, were extremely professional, and handled the installation flawlessly. The quality of the product is exceptional, and the customer care was top-notch from start to finish. We couldn't be happier with our purchase and highly recommend asking for Cathy at Spa World Tweed Heads!

This Tweed Heads Business is one of the Top Product & Customer service centres I have ‘ever’ had the pleasure of dealing with. I had purchased (privately), a Vortex infrared Sauna but needed information for someone to help me Re-fix the glass panels on my Sauna. Now remember, I ‘did not’ purchase my Sauna from SpaWorld and that didn’t bother the wonderful Cathy one bit! Cathy who couldn’t have been more accomodating or helpful in my search, provided me with a contact tradesperson to help me and if they couldn’t, she asked me to get back to her so she could try someone else. What a wonderful ethical approach of conduct and practice for your profession. Very, very few Businesses would go out of their way like you did for me. Unfortunately (due to no one’s fault) I still have a problem with the glass panel on my Vortex infrared sauna, but Cathy has since given me sound advice with how to proceed with Vortex Spa online. Which I will review as it unfolds. Your service has not gone unnoticed Cathy. I have already spread the good word about your Business and will continue to do so. Thank you.

Purchased a large Vortex spa recently and everything from the first contact has been very informative and professional. No hard sell. Listened carefully to understand what was important to us in a spa. Our spa arrived within weeks. We have been enjoying it for months now. Cathy and her team at Tweed Heads has been so friendly, helpful and I highly recommend them.